Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, canada

Very good Hotel

Posted May 17, 2015
The hotel is very good. Nothing fancy. Rooms are a little small but perfect for a short trip. It can get very cold. The staff provides hot water bottles but it's still cold. Staff is very helpful
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Posted May 15, 2015
Very clean and helpful staff. They looked after our stuff while we did the Inca trek. We traveled as a couple and it was a great hotel about 15/20mins walk from the centre of town.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Costa Rica

Posted May 5, 2015
Pros: relación precio/servicio y la atención de los colaboradores
Cons: oferta del desayuno
Location: muy cerca del centro de la ciudad, especial para parejas o familias pequeñas, estratégico para conocer Cuzco y tomar los tours a Machu Pichu y otros
Este es un hotel pequeño pero muy acogedor, en donde se destaca el esmero de los colaboradores en poder atender todas las necesidades de los huéspedes, en particular llegue con mi esposa e hija y aunque lo hicimos antes de la hora del check-in nos ubicaron en la sala de espera y rápidamente nos prepararon la habitación para ubicarnos aun antes de horario. Ademas nos ayudaron con los taxis (muy económicos x demás) y con la coordinación de los tours que ellos nos buscaban a precios muy razonables; si llegas sin nada organizado ellos te resuelven un buen programa de visitas y con gente muy atenta y guías realmente conocedores de la cultura Inka. Muchas gracias Chicos de Wifala Thematic Hotel, muy atentos!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Fantastic!

Posted Apr 30, 2015
I'm so glad we stumbled upon this place when booking our trip. It's situated close enough to the main square, but far enough to be in a nice, quiet area. Our room, though a bit on the smaller side, had everything we needed and was also visually appealing. What really made our stay great was the staff. Their customer service was outstanding. They went above and beyond what most places do and were happy to do it. These are some of the things they did for us: - The staff knew we were coming back from an excursion late at night. When we got to our rooms, it was on the cold side. We were delighted to find a hot water bottle warming our beds - They booked all of our adventures, we actually didn't have to lift a finger - My phone was having problems connecting to the internet one day, and the reset the routers for me (even though that kicked everyone else in the hotel off for a few minutes) - A taxi came to pick us up one night and we hadn't switched our money to Sols yet. The driver wouldn't accept our money for some reason, so Monica, the afternoon front desk attendant, took money out of her own wallet to pay for our taxi (we reimbursed her later) These are some of the little things they did that went such a long way. Next time I go back, I won't even bother looking for somewhere else to stay.
3 out of 5
by A verified traveler

Posted Apr 23, 2015
comfortable convinient good price vs.location nice stay there
3 out of 5
Recommended
for Everyone
by A verified travelerfrom usa

Not the cheeriest of place, but ok

Posted Mar 12, 2015
Pros: Nothing in particular. It was just for one night.
Cons: Breakfast was only bread, jam and guacamole. Seemed odd since I think avocados are more expensive than eggs...
Location: It's not near much. But hotel will call taxis and they are cheap.
Hotel is fine, but definitely not the happiest place. It's a little far out of reach to the main plazas of interest, but easy to get to and accessible by cheap taxi. Room had a little space heater, comfy bed and clean bathroom (shower head was a little old). The staff didn't have much informationa and were forthcoming with tips. Also definitely not breakfast is really odd.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Posted Feb 6, 2015
Lovely hotel, but unfortunately the room was so small that if you have a couple of suitcases you can't turn around. Since we left early we didn't have breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

Great staff and nice breakfast.

Posted Feb 1, 2015
On check in,the staff put a hot water bottle in our bed to help warm our feet. So thoughtful and kind. The room was clean and comfortable. Breakfest was nice. Staff let us stay an hour after check out because of a later flight. Very accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente

Posted Jan 31, 2015
Pros: Su limpieza y tranquilidad.
Cons: Los utensilios para el aseo que colocan en la habitación, son de mala calidad.
Location: Excelente ciudad con muy buenos servicios turísticos.
De conformidad al precio es excelente, al igual que la atención de los empleados.
4 out of 5
Recommended
for Everyone
by A verified traveler

zona oscura.

Posted Jan 12, 2015
tenia la reserva pagada en su totalidad ,del 27 al 31 de diciembre, las dos ultimas noches (30 y 31 de diciembre), el hotel me informa que Expedia envio tarde la solicitud de reserva, por lo cual me tuvieron que ubicar en otro hotel.