When i arrived at the hotel they tried to downgrade my room and give me a standard room until i said i had paid for a deluxe room, only after complaining did they give me the correct room.
The hotel was nice, but when i got to my room the tv, safe, clock, phone and scales were not working. after reporting this on the third time to reception eventually the tv worked but nothing else.
When you arrive in your room everything should be working.
Also the room was dusty, i felt that the staff only changed towels, made bed and refilled toiletries, but no cleaning as such was done. Inside the wardrobe you would not want to put your clothes because of the dust.