Exterior

Reviews of Hampton Inn Dade City - Zephyrhills

2.5 out of 5
Hampton Inn Dade City - Zephyrhills
13215 Us Highway 301, Dade City, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 315 out of 523 reviews" "
Rating 8 - Good. 134 out of 523 reviews" "
Rating 6 - Okay. 38 out of 523 reviews" "
Rating 4 - Poor. 19 out of 523 reviews" "
Rating 2 - Terrible. 17 out of 523 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manoj Kansara on Apr 20, 2024
Hello Gary, Thank you for your review. We apologize for you inconvenience during your recent stay with us. We are assuring you that we will make more efforts to make your future stays really pleasurable. Thank you again, See you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great service people
Stayed 2 nights in Apr 2024
Response from Manoj Kansara on Apr 20, 2024
Hello David, Thank you so much for making a wonderful review for us. Your words are providing us a positive energy to make extra efforts. We will make sure to have an excellent experience with us, every time you stay with us. Can't wait to see you again, Thank you again.

6/10 Okay

Daniella, Montclair

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manoj Kansara on Apr 20, 2024
Hello Daniella, Thank you for your review for us. Looks like you liked your stay with us but you have some disappointments also. We are assuring you that we will make your future stays most pleasurable by our efforts. Thank you again, See you again.

8/10 Good

Pattie

Stayed 2 nights in Mar 2024
Response from Manoj Kansara on Apr 20, 2024
Hello Pattie, Thank you very much for your great review for us. We are glad to see your smile in your review. Our efforts will make you keep smiling every time you stay with us, we are assuring our great efforts. Thank you again, See you again.

10/10 Excellent

Dale, Saint Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Feb 2024
Response from Manoj Kansara on Feb 26, 2024
Hello Dale, By heart, thank you very much for saying this. We are very happy to see you happy. We are assuring you that we will make more efforts to make your future stays even more pleasurable. Thank you and we are excited to see you in our NEW ROOMS.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was quite nice. Good coffee is always welcome, lol! The hotel is currently doing some renovations so there was some noise and dirt DURING THE DAY as one would expect. The hotel is close to downtown which is what I needed for the business I needed to handle. I woul stay here again.
Stayed 4 nights in Jan 2024
Response from Sunny on Feb 2, 2024
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you. Staff was very helpful and friendly.
Stayed 1 night in Jan 2024
Response from Sunny on Feb 2, 2024
Thanks for Giving positive survey which encourage our hard-working associates.Looking forward to serving you in the future.

10/10 Excellent

Dan

Stayed 1 night in Jan 2024
Response from Manoj Kansara on Apr 20, 2024
Hello Dan, Thank you very much for showing your great satisfaction in your review. Looks like our efforts are successful in exceeding your expectations during your stay with us. Happy Guest, Happy Business. So we will make more and more efforts to make all your future stays most pleasurable. Thank you so much again, See you again.

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
The property was under renovation and room had odor of either setting materials for wall covering or paint or adhesive for carpeting in hallways. I didn't understand the carpeting in the room being under the King bed instead of on the floor, in front of the bed, which just seemed out of place.
Stayed 1 night in Jan 2024
Response from Manoj Kansara on Jan 27, 2024
Hello Mr. John, We thank you very much for your review. We are so happy to see that we were able in exceeding your expectations for cleanliness, amenities and services from our staff members. We like to go above and beyond for our guests. And that is the reason why we are spending money in renovations. You mentioned that there was carpet under the king size bed and in room there was a LVT tiles. But actually, that is the design requirement by Hilton brand, so we have to follow. LVT tiles are best to keep previous stay odor out and that helps a lot in keeping a place very clean, which you liked. If you have any more concerns, then please call to the hotel, we will be so happy to explain in details. Once again, thank you very much for you stay and review. Hope to see you soon again.

4/10 Poor

Ibrahim

Business traveler
Liked: Staff & service
Key didn't work in door. By the 3rd trip changed rooms. Got to new room, toilet clogged. Moved to another room. Rooms are freshly remodeled. Ok on cleanliness, not perfect. Disorganised overall.
Stayed 1 night in Jan 2024
Response from MANOJ KANSARA on Jan 19, 2024
Hello Ibrahim, Thankyou for your review. We are assuring you that we will make your future stays most pleasurable.As you have seen, we are renovating whole hotel so future rooms will be most enjoyable rooms with everything new in it. Thank you again, see you again

8/10 Good

BERNADETTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is undergoing renovations and we were given a newly renovated room! Property is clean and hot breakfast is good! Staff is very helpful and friendly. We enjoyed our stay despite the construction. Thanks
Stayed 2 nights in Jan 2024
Response from Sunny on Feb 2, 2024
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

4/10 Poor

Robert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Construction all day 7 days of stay; knocking overhead each day. Visitor laundry out of order for full stay
Stayed 6 nights in Jan 2024
Response from Sunny on Feb 2, 2024
We are sorry we were not able to provide you a better quality of service. This is not typical of our Hamptonality, and we are always looking for ways to improve our customer experience, Thank you for your feedback and we hope you will come back and stay with us again.

6/10 Okay

Maureen

Traveled with partner
Liked: Cleanliness, staff & service
The elevator is too loud. (Turn the sound off or at least down several levels.)There needs to be more insulation as you can hear everything from kids running and screaming to the elevator ding every other second. There is also a train in close proximity. They definitely should have spent more renovation dollars on making it sound proof.
Stayed 2 nights in Dec 2023
Response from Sunny on Feb 2, 2024
We are sorry we were not able to provide you a better quality of service. This is not typical of our Hamptonality, and we are always looking for ways to improve our customer experience, Thank you for your feedback and we hope you will come back and stay with us again.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple room but fills the need
Currently under renovation but we stayed in a new room. Very nice, simple but adequate. All staff were wonderful as was the included breakfast. Dining area kept spotless and food refilled perfectly. I’m sure it will be great (and more quiet) when the renovation is complete.
Stayed 1 night in Jan 2024
Response from Sunny on Feb 2, 2024
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Jose D

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sunny on Jan 8, 2024
Thanks for participate in survey and give positive review.Which is encouraging and appreciating our hard-working associates.Thank you.Sunny

8/10 Good

Darrel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sunny on Feb 2, 2024
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sunny on Jan 2, 2024
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

GARY

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly..attentive
Stayed 1 night in Dec 2023
Response from Sunny on Jan 2, 2024
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Jady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at great price
The staff was very friendly and helpful. The room was large and clean, and was very quiet. The free breakfast had multiple options.
Stayed 3 nights in Dec 2023
Response from Sunny on Jan 2, 2024
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

8/10 Good

fraza

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to a few eating options and close to the major roads. The staff were amazing from the night person to the morning. The lady that sets the breakfast was a sweetheart. Will visit again!
Stayed 1 night in Dec 2023
Response from Kansara on Dec 26, 2023
Hello Fraza, Thank you very much for your great review for us. We are so glad to see you fully satisfied during your recent stay with us. Because of our staff efforts, we are sure for your pleasant stay in future also. Thank you for inspiring us, wish to see you soon again.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Kansara on Dec 26, 2023
Hello Russell, Thank you very much for showing your smile in the review. We are very happy to see you happy after staying with us. We are assuring you that we will make your future stays more pleasurable.Hope to see you soon again, Thank you again.

6/10 Okay

Steven

Stayed 1 night in Dec 2023
Response from Sunny on Dec 17, 2023
We are sorry we were not able to provide you a better quality of service. This is not typical of our Hamptonality, and we are always looking for ways to improve our customer experience, Thank you for your feedback and we hope you will come back and stay with us again.

6/10 Okay

Maura

Liked: Staff & service
Disliked: Property conditions & facilities
Will be better wen remodeling is complete.
This hotel is under construction, so loud banging all day long. The service people used the same elevator. I wish I knew before I booked a nonrefundable stay. The breakfast was servicable to good. They had coffee and tea all day long, which I appreciated because it was cold when I stayed.
Stayed 3 nights in Dec 2023
Response from Sunny on Dec 17, 2023
We are sorry we were not able to provide you a better quality of service. This is not typical of our Hamptonality, and we are always looking for ways to improve our customer experience, Thank you for your feedback and we hope you will come back and stay with us again.

10/10 Excellent

Kathlene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sunny on Dec 17, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

kenneth

Very comfortable and friendly place to stay
Stayed 1 night in Nov 2023
Response from Sunny on Dec 17, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

4/10 Poor

Joe M

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a group of us staying for a family wedding nearby.. Major renovations were being done in the property, which may or may not have contributed to our dissatisfaction. No working wi-fi, some of us had unworking tvs, One of our party had to wait for over an hour for their room, there was construction being done throughout the hotel which was very unappealing and possibly unsafe. and it was not inexpensive. If renovations caused all these issues, then the property should have been shut down for repairs, and also we should have been informed. I hope you address these issues so you can improve.
Stayed 1 night in Nov 2023
Response from Sunny on Dec 17, 2023
We are sorry we were not able to provide you a better quality of service. This is not typical of our Hamptonality, and we are always looking for ways to improve our customer experience, Thank you for your feedback and we hope you will come back and stay with us again.

10/10 Excellent

Leslie

Traveled with family
Stayed 2 nights in Nov 2023
Response from Sunny on Dec 17, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sunny on Dec 17, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Edwin, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was in renovation, this hotel was outstanding with its staff, room, and breakfast!!
Stayed 2 nights in Nov 2023
Response from KANSARA on Nov 13, 2023
Deaer Edwin, Thank you so much for your review for us. We are so glad to see that we were able in exceeding your expectations during your recent stay with us. Our continuous efforts will make sure that your future stays are also most pleasurable. Than kyou again see you again

10/10 Excellent

kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sunny on Dec 17, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sunny on Dec 17, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

8/10 Good

denise

Stayed 1 night in Oct 2023
Response from Kansara on Nov 13, 2023
Dear Denise, Thank you for your review. Glad to see you smiling in your review. Your future stays are assured to be pleasurable by our efforts. Thank you again, see you again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Beverly

Traveled with group
Liked: Staff & service, amenities
Lots of construction! But staff is great! Akida is an asset to your staff! Great attitude!
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with an excellent breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Ida

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The front desk clerk was not helpful and rude. She was on her personal phone discussing personal family matters instead of checking her computer for my reservation. She purposely had myself and my guest wait about an hour to check in. This hotel is clean but the staff are rude. Prepare youself
Stayed 1 night in Sep 2023

2/10 Terrible

Jenine

Stayed 1 night in Sep 2023
Response from Sunny on Sep 26, 2023
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Hampton Inn Dade City - Zephyrhills . I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel experience. Rest assure, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. The feedback shared is insightful and helps the hotel improve on their commitment to provide great service

10/10 Excellent

Candice

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sunny on Sep 26, 2023
Thanks for participate in survey. Positive survey does help to encourage our hard-working associates.Tank you again and looking forward to survey you in the future.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host Kansara, was personable, polite, humorous all while maintaining professionalism. My apologies if I misspelled his name.
Stayed 1 night in Sep 2023
Response from Sunny on Dec 17, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

4/10 Poor

William

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
The bed was absolutely not sleepable. It was the most horrible excuse for a bed that I literally sleep in the office chair. The occasional chair was so dirty I forbid anyone to touch it, The carpet was filthy.
Stayed 2 nights in Aug 2023
Response from Sunny on Sep 8, 2023
We are sorry we were not able to provide you a better quality of service. This is not typical of our Hamptonality, and we are always looking for ways to improve our customer experience, Thank you for your feedback and we hope you will come back and stay with us again.

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
It was nice except for when I asked to have my bed made I was told it would be and it wasn’t.
Stayed 2 nights in Sep 2023
Response from Sunny on Sep 8, 2023
Thanks for yopur positive review

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sunny on Sep 5, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Carol

Liked: Amenities
Computers were down
Stayed 1 night in Sep 2023
Response from Sunny on Sep 5, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited luggage carts
Stayed 1 night in Aug 2023
Response from Sunny on Aug 31, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sunny on Aug 31, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

8/10 Good

Norge

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sunny on Aug 31, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Amenities
Customer service was excellent!
Stayed 1 night in Aug 2023
Response from Sunny on Aug 31, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

10/10 Excellent

kara

Liked: Cleanliness, property conditions & facilities, room comfort
College move in weekend
Hampton is always consistent. As expected, clean and comfortable
Stayed 1 night in Aug 2023
Response from Sunny on Aug 31, 2023
Your positive survey always helps to encourage our hard-working associates Thanks for participating in survey..Looking forward to serving you in the future.

6/10 Okay

Brian

Stayed 1 night in Aug 2023
Response from Sunny on Sep 26, 2023
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Hampton Inn Dade City - Zephyrhills . I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel experience. Rest assure, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. The feedback shared is insightful and helps the hotel improve on their commitment to provide great service

4/10 Poor

Paige

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sunny on Aug 16, 2023
We are sorry we were not able to provide you a better quality of service. This is not typical of our Hamptonality, and we are always looking for ways to improve our customer experience, Thank you for your feedback and we hope you will come back and stay with us again.