Ratings based on 2,917 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not what was advertised by Expedia.

Posted Feb 23, 2015
Pros: Great location.
Cons: Provide rooms that are requested and paid for by Expedia customers. Upgrade rooms...poor heating and stiff doors, and refresh coffee supplies daily.
Location: Reunion tower, pioneer plaza and JFK shooting sight our favorites.
We booked the Adolphus for our anniversary and we're excited about staying in the deluxe King room with 1 king sized bed. When we arrived, we had what seemed to be quite an average room...and definitely not a King sized bed, infact it was a queen! When we complained to the hotel, we were told that Expedia were not offered specific rooms (ie Deluxe King sized rooms) but only what was available and that we would have to take it up with Expedia!! They said that they had no King sized rooms available ( in February!?). We also pointed out that the heating was not working in our room, and although they said they would send someone to look at it, it was never resolved. We ended up turning it off! Not really the best way to spend an anniversary! The hotel is is a great location and the main rooms are very nice, but they need to ensure that guests get the rooms that are advertised and paid for.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Beautiful Interior furnishings. Loved the veiw.

Posted Feb 22, 2015
My girlfreind and I were very pleased with our overnight stay. The staff were friendly ,helpful and professional. The room experience was comfortable and room service was timely. Even the valet service were prompt and helpful with giving us directions. I rate this overall experience highly and look forward someday to stay again.Thank you!
2 out of 5
by A verified traveler

Fading glory

Posted Feb 21, 2015
The hotel is in dire need of a make over. Everything in my room was either dented, frayed or dirty. On top of that the constant whirl of the elevator motors went on until the wee hours of the night. Thank goodness for ear plugs. What was once an venue for the storied and moneyed has become a shabby shadown of its former self.
4 out of 5
by A verified travelerfrom vienna, va

Grand historic hotel (lobby)

Posted Feb 18, 2015
Pros: Excellent breakfast right downstairs, helpful staff with a wide variety of services offered. The hotel lobby was incredibly nice.
Cons: Rooms need serious upgrade with ornate grand features to match the lobby. Also, lower the valet price, it is extremely noncompetitive.
Location: Location is pretty lame. The immediate downtown area has a long ways to go. MUST SEE Dallas Arboretum, Uptown (including old trolley line) &Deep Ellum
This hotel is stunning in the lobby. Just magnificent. Very romantic. However, I think that they set expectations too high based on the lobby and when you walk into the room, you're like, "that's it?". I loved how spacious they were, but wow were they dated. I expected much more ornate and grand. *They are updating the hotel rooms two floors at a time this year, so hopefully this changes, but this was my experience.
3 out of 5
by A verified traveler

Middle of the city a three and a half star at best

Posted Feb 17, 2015
Pros: The bar is very pretty
Cons: Service
Location: Jfk museum and bush library were great, Dallas is FULL of panhandlers, the downtown streets did not feel safe.
A somewhat tired hotel, the front desk service was poor the beds were old the architecture is great. I would not recommend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hurst, TX

Lovely place to spend a special occasion.

Posted Feb 16, 2015
Philip,out front, was probably the best hotel staff personnel I've ever come across! He immediately made us feel welcome and set us at ease. We looked for him every chance we could! Everyone else was also very professional, but he was outstanding! We had a wonderful Valentine's day experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Trophy Club

Weekend Getaway

Posted Feb 16, 2015
Lovely hotel, the lobby is beautiful with it's high ceilings and ornate wood décor. A step back into time when luxury was luxury! The staff was very friendly and willing to help at every turn. Our standard room was quite large and very roomy. The hotel is about to start a renovation of it's rooms which is probably needed. I hope they don't touch the lobby area, this needs to be preserved for the next generations to see! Overall a great place to stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Downtown Dallas.... Nice! Walking distance to ever

Posted Feb 14, 2015
Had a day to burn. Explored this beautiful hotel, and toured downtown. Great restaurants, shopping.... All around great.. HOWEVER.... Hotel allows pets, as ours are under 2 pounds. Our 17 ounce Chihuahua found un-mentionables under the bed. Try to take photos from room and windows were not cleaned.
3 out of 5
by A verified traveler

Posted Feb 12, 2015
Pros: the historic lobby and first floor and the location.
Cons: There needs to be upgrades-- it should feel antique not historic and old.
The hotel staff was helpful and very attentive, but despite the beautiful historic hotel, it needs some upgrades.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2015
Impressive place with lots of history. But not state of the art as I would expect from a four star hotel (f.e. we received a terrible old roll-away). But we got free coupons for a delicious breakfast and staff was very friendly!