Ratings based on 3,007 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

A beautiful hotel with a lot of potential

Posted Apr 24, 2015
Pros: Concierge service was super friendly and very helpful! The bed was amazing, super comfortable.
Cons: Front desk staff needs a charm school class. Key card problems 4 times in 24 hours is ridicoulous. Cleaning of the rooms..
Location: Well, down town is quite boring in terms of nightlife. But its close to all different kinds of attractions.
The hotel has a lot of history, and it is absolutely beautiful! Concierge service was excellent! Hotel staff such as front desk was disapointing - in 24 hours i had problems with my room key 4 times and had to go back down to fix it 4 times, explained my frustration about this to the front desk staff but they did not care... My room still had some left over thrash from previous guests, nothing to bad but expected more from this hotel. The hotel in it self was good - But they need to look over their rooms a bit more- Paint falling of from sealing in the bathroom, could not close the door to the toilett because of a badly adjusted table.
3 out of 5
by A verified traveler

Highlight is the fitness center.

Posted Apr 20, 2015
Pros: Fitness Center. The doorman was incredibly nice and helpful.
Cons: Rooms need updating.
The best part of the hotel is the fitness center. The room I stayed in was dated and weirdly configured. The HVAC made alot of noise. The elevators were ancient.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom East TX

Beautiful Historic Hotel in Downtown Dallas

Posted Apr 19, 2015
Pros: The great staff, great location, and the beautiful decor.
Location: Conveniently located in downtown Dallas in the art district. Plenty of restaurants within walking distance.
This hotel is absolutely beautiful. The staff is kind & helpful. They are currently doing some restoration, but it didn't effect the service or the ambiance.
5 out of 5
Recommended
for Everyone
by A verified traveler

It's was great!!

Posted Apr 17, 2015
We had a great time. The food and the people were great!
5 out of 5
Recommended
for Everyone
by A verified traveler

The place was beautiful

Posted Apr 11, 2015
Let us check in early. Staff friendly. Close to DART.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hope, Arkansas

Super nice staff!

Posted Apr 3, 2015
Older hotel but had a lot of charm. Valet parking was very reasonable and worked out great! All staff was completely accommodating and quick to help in any way! Nice place to stay in downtown Dallas!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmond, OK

Great historic hotel in the heart of Dallas

Posted Mar 31, 2015
Pros: The historic fixtures with a four star feel.
Cons: Update the décor. One of the chairs in our room had stains.
Location: Location is great, close to many areas of things to do. Not many restaurants within walking distance or open late, but a short Uber ride away!
All was great! Staff was nice and courteous, everything was clean and comfortable. I loved the historic fixtures!
2 out of 5
by A verified traveler

Posted Mar 31, 2015
Hotel gave someone our room and they came into our room in the middle of the night.
5 out of 5
Recommended
for Families
by A verified travelerfrom Wichita Falls, TX 76310

Disney Frozen @ American Airlines Center

Posted Mar 30, 2015
Pros: Everything (except not having our car available for all those little things that were left behind). However, your people seemed happy to help us out.
Cons: Can not think of a thing.
Location: I picked this hotel due to its proximity to the American Airlines Center.
My wife and I took two of our grandkids to see the Disney production "Frozen" at the American Airlines Center. We drove down to Dallas from Wichita Falls, TX. I was not looking forward to this trip, however, it turned out to be surprisingly good. Much of this was due to the Hotel and its staff. Everybody there treated us so very well. In my mind the Hotel and the staff made the trip very worthwhile. And, the grandkids really liked the "show." Thanks again for all of the help that was provided to us. We will come again. Robert K. Hegglund, Wichita Falls, Texas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Great hotel very close to everything.

Posted Mar 28, 2015
Really impressed with the hotel and location. The staff were incredible with their local recommendations. You were able to walk to all attractions and the AA centre. Very highly recommended. The room was spacious, clean and very well maintained.