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Reviews of Aloft Plano

3 out of 5
Aloft Plano
6853 N Dallas Pkwy, Plano, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1007 reviews" "
Rating 8 - Good. 256 out of 1007 reviews" "
Rating 6 - Okay. 68 out of 1007 reviews" "
Rating 4 - Poor. 33 out of 1007 reviews" "
Rating 2 - Terrible. 47 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Great vibe!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Crystal, it's fantastic to hear you enjoyed your time at Aloft Plano. Our team is thrilled that you appreciated our inviting atmosphere. We can't wait to have you back for another stellar experience!

10/10 Excellent

Quentin, Beaumont

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll forever stay at the Aloft Plano!! Love the atmosphere and the staff is very friendly
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Quentin, your endorsement is very appreciated and we're thrilled to learn the unique atmosphere of Aloft Plano and the friendliness of our team members had such a positive impact on your stay. We eagerly look forward to continually welcoming you back.

10/10 Excellent

BRANDON

Liked: Cleanliness, staff & service, property conditions & facilities
Modern looking hotel with great staff and great price.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Brandon, we're delighted to hear that you appreciated the contemporary aesthetic of Aloft Plano. It's especially rewarding to learn that our team members made a positive impact and that you found our pricing attractive. We can’t wait to welcome you back in the near future!

4/10 Poor

Siressa

No room attendant, no fresh towels, no daily cleaning, no one to bring towels, no shuttle, dirty
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Siressa, thank you for sharing your concerns. We regret to hear that some amenities you were seeking were not satisfactorily provided. Your feedback about the cleanliness and towel service, as well as the lack of a shuttle service, is valuable and will be shared with our colleagues for internal review. Rest assured that the level of service you have described does not align with our usual standard. Your visit will be taken as an opportunity to improve. We hope to welcome you back in the future for a better experience.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like the Aloft brand so stylish and comfortable
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Brenda, we're thrilled to hear you appreciate the unique style and comfort of Aloft Plano. We endeavor to ensure our guests have a wonderful and cozy stay. Thank you for your uplifting feedback, and we'd love to welcome you back in the future.

10/10 Excellent

Briana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very nice room! Loved it for the night
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Briana, it's wonderful to see that you enjoyed your stay at Aloft Plano. Your kind words about our immaculate rooms are greatly appreciated. We'd be delighted to welcome you again for another fantastic overnight experience.

10/10 Excellent

Montrego Quadrikus, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Montrego, we're thrilled that your stay at Aloft Plano was great! We appreciate your feedback and look forward to welcoming you back in the near future.

10/10 Excellent

Traci

Liked: Amenities, property conditions & facilities
Very nice. Great area.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Traci, it's splendid to hear you relished your stay at Aloft Plano. We are delighted you enjoyed our prime location. Thank you for your kind words, and we hope to welcome you again soon.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Mayra, it's wonderful to read that you had a fantastic experience at Aloft Plano. We pride ourselves on providing top-notch stays for our guests. Your positive feedback is greatly appreciated. Please come visit us again soon!

10/10 Excellent

HUSSEIN, Laguna Niguel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service excellent location and the staff are amazing thank you
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 3, 2024
Hussein, it's heartwarming to hear about your positive experience at Aloft Plano! We're thrilled that you found our location convenient and our team members outstanding. Your kind words truly inspire us to continually offer top-notch service. We can't wait to welcome you back on your next visit. Thank you for choosing us!

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for the perfect rating, Jasmine!We are very pleased to hear that you had a wonderful stay at Aloft Plano. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was nice. Hotel was clean
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Brianna, it's wonderful to hear your comments about Aloft Plano. We're thrilled that you appreciated our diligent team members and the cleanliness of our facilities. We hope to welcome you back in the future.

10/10 Excellent

Amy

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Amy, your five-star rating of Aloft Plano is greatly appreciated! We trust that your experience was enjoyable and we're looking forward to your next stay with us. Thank you for choosing our hotel.

8/10 Good

Kourtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, just wish the water would have gotten hot
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Kourtney, it's pleasing to hear you adored your stay at Aloft Plano. We appreciate your observations about the water temperature; rest assured we will take note of this as we continuously strive to optimize our guest experience. Thank you for choosing us, and we hope to see you again soon.

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed our stay. It’s got the coolest vibe, with plenty of lounge room. With a upper deck and lower deck. A pool table, fireplace etc This is the ultimate hang out place you don’t even feel like you’re at a hotel. Definitely recommend we will be back!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Ryan, we're thrilled to hear that you enjoyed your stay at Aloft Plano. It's wonderful to know that our comfortable lounge area, features, and distinct atmosphere offered a unique experience beyond the traditional hotel feel. We're looking forward to welcoming you back for your next stay. Thanks for your recommendation!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
Joseph, thank you for choosing Aloft Plano and taking the time to rate us. We're delighted that your experience with us warranted a 4-star rating. We hope to exceed your expectations and earn that last star during your next visit.

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
R, thank you for rating your stay at Aloft Plano. We appreciate your valuable feedback and we're glad that your experience was a positive one. Our team hopes to continue providing enjoyable stays in the future!

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great just didn't like the first floor room setup, fell too boxed in and no tints on the widow do could not open the curtains to get the natural light in. It's a beautiful hotel and the staff was very nice and helpful.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 28, 2024
Nadine, we appreciate your excellent review. It's rewarding to hear you found Aloft Plano to be a beautiful destination and our team members to be both pleasant and accommodating. However, we acknowledge your feedback on our first-floor room's layout. We aim to ensure our guest rooms meet your taste and facilitate your comfort. Please feel free to communicate any preferences for future stays, and we'll do our best to accommodate them. We are looking forward to your next visit. Thanks again.

8/10 Good

Raymond K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would've given this place a 5 star rating except we prepaid for breakfast and the food choices were limited and not very good.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Raymond, we appreciate your feedback. We're pleased to know that your overall stay at Aloft Plano was positive. As for your concern, be assured we're constantly working to enhance our breakfast offerings and value your opinion. We hope we'll have another opportunity to exceed your expectations during your next visit.

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
John, thank you for choosing Aloft Plano and taking the time to rate your stay. It’s wonderful to know your experience met your expectations. We hope to serve you again in the future.

2/10 Terrible

Eric

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
We appreciate your feedback, Eric.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

NATHAN

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the wonderful rating, Nathan!It's fantastic you enjoyed your time at Aloft Plano so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Esdras

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Esdras, we're elated that you received excellent customer service at Aloft Plano. Our team members strive to provide a wonderful experience for all our guests. We look forward to your next visit.

8/10 Good

Driss michael

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Driss, thank you for your rating. It's wonderful to know that you had a positive experience at Aloft Plano. We value your feedback and hope to welcome you back in the near future.

10/10 Excellent

Ruth

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the fantastic rating, Ruth!We strive to make all of our guests feel welcome and relaxed during their time at Aloft Plano! We can't wait to see you again soon.

8/10 Good

Rosendo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfortable. The only issue was the toilet, the water tank wasn’t filling up.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Rosendo, thank you for sharing your experience at Aloft Plano. It's always pleasing to learn our guests found comfort in their stay. Regarding the issue that occurred in the bathroom, we do appreciate your patience and trust while we resolve such unexpected occurrences. Your feedback helps us improve. We look forward to your next stay.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2023
Response from Customer Service on Jan 13, 2024
William, it's wonderful to see a full score from you for Aloft Plano. It's extremely satisfying to know you enjoyed your stay with us. Looking forward to hosting you again soon for a similarly enjoyable experience. Safe travels.

10/10 Excellent

Clement

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and staff was very friendly and helpful.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Clement, thank you for sharing your positive experience at Aloft Plano. We're thrilled to hear that the cleanliness of our hotel and the friendliness of our team members left a strong impression. Your kind words serve as a great motivation for our team. We look forward to welcoming you back in the future.

10/10 Excellent

Rhianon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Rhianon, your stellar rating for Aloft Plano brings us immense joy. It's great to know we hit the mark for you. Thank you for your trust, we're delighted you found your stay to be terrific. On your next visit, we hope to exceed your expectations.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to ships and restaurants.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Heather, thank you for sharing your 5-star experience at Aloft Plano. We're thrilled that you appreciated our convenient location close to shopping destinations and a variety of dining options. It's always our goal to provide a well-situated and comfortable stay for our guests. We hope to welcome you back soon!

6/10 Okay

Diaz-Collette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on Jan 13, 2024
Diaz-Collette, it seems your stay did not meet your full expectations. Your satisfaction is important to us, and we would appreciate any further feedback you may have to help us better improve. We hope to have another opportunity to deliver a more fulfilling experience in the future.

8/10 Good

Marshal

Traveled with pets
Liked: Cleanliness, staff & service
Selected the Aloft Plano since close to location where I was visiting friends. Plenty of parking available. Arrived after 3 pm and maids are still cleaning rooms from those that checked out that day. The safe in the room did not work and nobody was there to look at or reset it. If you have in item in room it should operate correctly or take it out. The safe is actually one reason I do select Aloft. I may have to start looking at other options with better pricing even if there is an Aloft nearby. There was a very unpleasant smell not sure if it was the air freshener or a cleaner the maids use to clean. It was an ok stay.
Stayed 2 nights in Nov 2023
Response from Customer Service on Jan 13, 2024
Marshal, thank you for your feedback. It's good to hear that the location of Aloft Plano and our ample parking met your needs. We do apologize for the issue with the room safe and any unpleasant scent you may have experienced, rest assured your pointers allow us to improve. We value your loyalty and would be grateful for the opportunity to deliver the exceptional experience you expect the next time you choose to stay with us.

10/10 Excellent

Jamielyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tianna GM on Nov 27, 2023
Thank you for taking the time to let us know about your recent stay with us. I'm happy to see that you found our hotel comfortable. Next time you’re in the area call ahead and let us know if there is anything we can do to make your stay extra special. We look forward to serving you in the future.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Everything was great. Hotel could use some updating and the water pressure is super weak. Staff was super kind and friendly.
Stayed 3 nights in Nov 2023
Response from GSS on Nov 20, 2023
Hi Kathleen,Thank you for the review. It was our pleasure to have hosted you during your recent visit to Plano. I have shared your comment with our Head of Maintenance. We hope you will use us in the future for your lording needs.Warm Regards,

10/10 Excellent

Cameron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The mattress was not that comfy, and I had to get up in the middle of the the night to turn the heat to cold because it wouldn't stop pumping out heat.
Stayed 1 night in Nov 2023
Response from Tianna GM on Nov 27, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize that your stay with us was not 100% amazing. Rest assured i have pasted your comments on to our Maintenace team. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We hope that you will give us another chance the next time you are in the Plano area.

10/10 Excellent

Prince James

Traveled with partner
Liked: Amenities, property conditions & facilities
Great quiet neat hotel
Stayed 1 night in Nov 2023
Response from Tianna GM on Nov 27, 2023
Thank you for taking the time to let us know about your recent stay with us. I'm happy to see that you found our hotel comfortable. Next time you’re in the area call ahead and let us know if there is anything we can do to make your stay extra special. We look forward to serving you in the future.

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always peaceful and pleasant!
Stayed 1 night in Nov 2023
Response from Tianna GM on Nov 27, 2023
Thank you for taking the time to let us know about your recent stay with us. I'm happy to see that you found our hotel comfortable. Next time you’re in the area call ahead and let us know if there is anything we can do to make your stay extra special. We look forward to serving you in the future.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The place was very clean and free parking.
Stayed 2 nights in Nov 2023
Response from Tianna GM on Nov 7, 2023
Wow!! Thank you for such a raving review! I am thrilled to hear that your stay was awesome and thank you so much for choosing Aloft Plano for you lodging needs. It was our pleasure to serve you and we look forward to serving you on your next visit to Plano.

8/10 Good

Lakisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Lakisha, thank you for sharing your feedback. It's great to hear you had a good stay at Aloft Plano. We continuously aim to provide memorable experiences and hope to have you back with us soon.

10/10 Excellent

Cheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel for our quick travels to Dallas. It is central to all the thing we need to do and see and dine.
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 30, 2023
Cheri, it's wonderful to hear how well the Aloft Plano's convenient location served you during your quick trip to Dallas. We're pleased that you found everything you needed close by, from sightseeing to dining. Looking forward to welcoming you back during your next visit. Safe travels until then!

8/10 Good

stella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since this is close to highway, at night , it was a bit noisy. There are no restrictions close by or inside the hotel itself
Stayed 4 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Stella, thank you for taking the time to provide your feedback. We're glad that you found Aloft Plano conveniently located, however, we apologize if your stay was less tranquil due to external noise. Your insights are valuable as they help us identify areas where we can flourish. We hope to welcome you back in order to provide a more serene and convenient experience.

10/10 Excellent

Denisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get too.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Denisha, thank you for your concise review. Aloft Plano appreciates your positive feedback, especially your mention of our convenient location. We're looking forward to welcoming you back on your future travels.

10/10 Excellent

rachid

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property although at times u can hear highway traffic.
Stayed 2 nights in Sep 2023
Response from Customer Service on Oct 3, 2023
Thanks for the outstanding rating, Rachid!We're delighted your time at Aloft Plano was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Jefferies Akwasi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 25, 2023
Jefferies, it's great to hear that you enjoyed everything during your stay at Aloft Plano. Your endorsement means a great deal to us. We can't wait to welcome you back on your next visit!

8/10 Good

DeArron, Highland Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was very nice and clean. The location is great for upscale shopping and restaurants were near as well. They conveniently had breakfast(for a cost) and other items if you may need. They also had a bar, in which they drinks were well worth the money. They also have a fitness, and pool area which were clean as well.
Stayed 3 nights in Aug 2023
Response from Customer Service on Sep 24, 2023
DeArron, it's fantastic to hear you had an enjoyable stay at Aloft Plano. We're thrilled you appreciated our tidy property, prime location, and the availability of various amenities like our breakfast options, our well-stocked bar, and our fitness and pool area. Positive experiences like yours truly make our day. We excitedly anticipate your return for more upscale shopping, delightful meals, and worth-every-penny drinks.

10/10 Excellent

Wijono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, easy parking and quiet. Friendly staffs.
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 21, 2023
Wijono, thank you for your wonderful feedback regarding your stay at Aloft Plano. We're thrilled you appreciated the convenience of our location and the tranquility of our setting. It's such a pleasure to hear that our team members contributed to your positive experience. We look forward to welcoming you back on future visits.

10/10 Excellent

Tyrone

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 20, 2023
Tyrone, it's wonderful to hear that you had a flawless experience at Aloft Plano. We truly appreciate your kind words and look forward to welcoming you back in the future. Safe travels until then!

6/10 Okay

ALINA

Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 9, 2023
Thank you for the feedback, Alina.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Olivia

Traveled with partner
Property was amazing will come ahain
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Olivia, it's wonderful to hear how much you enjoyed your stay at Aloft Plano. Your endorsement is the highest compliment we can receive! Our team can't wait to welcome you back for another amazing experience. Safe travels until then!

10/10 Excellent

Carmella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in we were greeted by such nice and welcoming staff! The room and entire building was clean and up to date!
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 18, 2023
Thanks for the wonderful review, Carmella!We're thrilled you had such a fantastic stay at Aloft Plano! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!