Dear Marcus,Thank you so much for your comments. We're sorry to hear about any disappointment in the upkeep of our accommodations. We'll be sure to discuss your comments internally and make improvements for the future. Please consider coming back to join us again soon; we know that we can change your perceptions.

Dear Miguel,It's unfortunate to hear that the service and accommodations received failed to impress you. We'll look into all your comments further and we hope you'll join us again soon.

Dear Cynthia,While our friendly service and clean accommodations impressed you, we apologize for any disturbances during your visit. We understand your frustration, and we'll be sure to discuss your comments internally. Thank you, and we hope you'll give us another chance soon.

Dear Jennifer,We are sorry to learn that your experience with us failed to please you. Our team is always looking for ways to improve, so please reach out to us offline with any suggestions on what we could've done better. Thank you for sharing your thoughts, and we wish you well.

Dear Jason,We're sorry to hear that you didn't have a great time with us. We apologize for any lack of service, however, please know that our current housekeeping policies are in place for the safety of our guests and team members due to the ongoing pandemic. Despite this, we hope you'll consider coming back to join us again in the future.

Dear Mary,Thank you for reaching out to us. Property cleanliness is paramount to us, so it is upsetting that you did not receive accommodations reflective of our standards. Our housekeeping team will be rectifying any issues as soon as possible, and we wish you safe and happy travels ahead!

We're sorry to hear that the upkeep and cleanliness of our accommodations failed to impress you. Our housekeeping team will be more than willing to look into your comments further and make changes where necessary. We know that we can do better, and we hope you'll give us another chance later down the road.

Dear Xiaodi,We are very sorry for your disappointment with our housekeeping efforts. We will speak with our team about your concerns and seize all opportunities for improvement. It would be an honor to serve you again and change your perceptions.

Dear Rocky, Please accept our apologies for any lack of cleanliness during your stay. We'll have our pest control team look into your comments further and have them make changes for the future. Thank you, and we hope you'll consider staying with us again later down the road.

Dear Deanna, Thank you for sharing your thoughts with us. We could not be more sorry that your accommodations made you feel uncomfortable. Rest assured, we take your comments seriously and will do whatever is necessary to make improvements. Please feel free to reach out to us if you have any further concerns. Again, thank you for your feedback, and we hope you'll give us another chance down the road.

Dear Oscar, What you have shared is quite surprising, as our team is usually commended for their welcoming hospitality. Nevertheless, thank you for bringing this to our attention. We will speak to the team member in question and ensure that an experience like yours does not repeat itself.

Dear Adrian, Thank you for taking a moment to reach out to us. We are sorry to hear that you found your visit to be less than ideal, though we can assure you that our team cleans every room before our guest's arrival. That being said, we will be sure to use your feedback to help us provide an even better experience, and we hope that you will allow us another chance to impress you in the future.

Dear Javier, Your voice is important to us, and we appreciate you making it heard. We are very sorry for any disappointment you had with our accommodations as well as our lack of breakfast. Guest feedback only helps us improve, and we will use yours to take a step in the right direction. Thank you for your time, and we wish you happier travels ahead.

Dear Shannon, We are distressed to hear your recent stay fell short of expectations. When booking through a third-party site, the deposit fee can be found under the check-in information. A deposit is collected for incidental charges but can be paid with cash, credit, or debit. That said, we apologize for any misunderstanding. As for the odor, cleanliness, and maintenance issues you had, we will promptly communicate them to our housekeeping and maintenance teams to be addressed expeditiously. Thank you for taking a moment to share your thoughts, and best of luck on your future travels.

Dear Johnny, We aim to be a great option for both business and leisure travelers. The experience that you have detailed is not representative of a typical one on our property, and for that, we apologize. If you believe a crime has been committed, we encourage you to reach out to the local authorities as they are best equipped to assist you. Of course, if there's anything we can do to help, we'd be happy to. We know that we can do better than this, and we assure you that your experience will be used as a training tool. Thank you for taking the time to share your thoughts.

We consider guest feedback the best way to continually make impactful improvements by focusing on the aspects that our guests care about most. Though we assure you all linens are properly laundered, and each room is cleaned in detail between guests, we are sorry that you noted some stains on the towels. We will share this information with our housekeeping team and remind them to remove those from rotation. While we weren't able to call you our guest for very long, we are confident that if given another chance, we can impress you in the future.