Lobby
Check availability

Reviews of Motel 6 Dallas, TX – Downtown

2 out of 5
Motel 6 Dallas, TX – Downtown
2023 Market Center Blvd, Dallas, TX

Reviews

5.8
Rating 10 - Excellent. 53 out of 255 reviews" "
Rating 8 - Good. 44 out of 255 reviews" "
Rating 6 - Okay. 42 out of 255 reviews" "
Rating 4 - Poor. 39 out of 255 reviews" "
Rating 2 - Terrible. 77 out of 255 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brittani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 15, 2024
Hi Brittani, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 Terrible

Sarah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences I have had in my entire life. I booked a king size handicapped accessible room because my boyfriend has very bad knees and needs the grab bars and higher toilets. When we got to the hotel, the check in clerk rudely questioned whether we actually needed the handicapped room. I confirmed. However, she gave us a key for an upstairs room with access only by stairs. Then, when I went back, she said she just wrote it down wrong and corrected the room number. However, the room would not open with the key and it looked like it had previously been busted in. We requested a different room, but there was not a handicapped available. So, instead of a king bed, we were stuck with two full beds and no conveniences we had booked. The room had no microwave and in room coffee maker so we were not able to warm up any leftovers and had to leave the room every time we wanted coffee. On the second day, our key didn't work and we had to go back to the front desk to have it activated. The room itself was very dirty, the shower had mold in it. It was supposed to be a non-smoking room, yet it smelled of tobacco. There were several people smoking just outside the room and there didn't seem to be designated areas, so we had to walk through the smoke several times to get back and forth to our room. I have stayed in several Motel 6's across the country and have never had an issue like this. I would not recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Sarah,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Michael

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and friendly staff. Daily HouseKeeping. No squatters or homeless people just hanging out on steps and property all night. Clean common areas. Clean grounds.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi MichaelWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 28, 2024
Hi Michael,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Michael,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Katherine

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Mar 28, 2024
Hi Katherine,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

James

Everything extremely helpful
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi James,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Response from Brand Experience Team on Mar 18, 2024
Hi Michael, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

6/10 Okay

Johnny

Liked: Staff & service
Disliked: Property conditions & facilities
It is a little dated,in saying that if it had been updated it wouldn't look so dirty like it does
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 11, 2024
Hi Johnny,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economical and quiet! AC works fantastic!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Ruben, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Natasha

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and customer service Always a great stay
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Natasha,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Carla

Traveled with partner
Disliked: Cleanliness, staff & service
The bed sheets were awfully stained including the pillow sheets. Room was supposed to be a non smoking room and it stank like someone just smoke a whole package of cigarettes, bathroom was not completely clean. I would never come back to this place.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 13, 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Desmond

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It looked good on the outside but the inside of the rooms was mid at best, because the first room i received had a rancid smell to it and they gave me another room and that new room smelled very stale like still water or something and the refrigerator made a weird noise and the bathroom ceiling looked like it wanted to cave in so overall what i got from the motel 6 is that you get what you pay for i guess and i wouldnt recommend this hotel to any that likes quality
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hi Desmond,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Natasha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, wonderful
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hey Natasha, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

2/10 Terrible

BRYAN

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Non-smoking rooms smell like smoke
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Robert

Business traveler
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Susan

Business traveler
Stayed 5 nights in Jan 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Great HOT water
Water pressure was great but not very economical. I had stayed at the hotel previously & had excellent accommodation. This time the room had old furnishings, peeling plaster, stuck doors, ancient carpet & drapes. Outdoors had trash scattered around the back. Great location but not up to standard. Also has name issues, cannot figure out if they are Motel 6 or Best Western.
Stayed 5 nights in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Darla

Stayed 1 night in Jan 2024

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Was a good stay. Bed was a little hard. Found some trash under the couch. But I had to check out early and they gave me a day back on a refund.
Stayed 3 nights in Jan 2024
Response from Nancy Y. on Jan 16, 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Ashley

Stayed 1 night in Jan 2024

6/10 Okay

Christopher

Stayed 1 night in Jan 2024

10/10 Excellent

Emanuel

Disliked: Cleanliness
Stayed 1 night in Jan 2024

4/10 Poor

Lauren

Traveled with family
Disliked: Staff & service, room comfort
The motel smells bad. Smelled like weed. There was no microwave in room. Took forever to get check in. Wont be back
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and you are within walking distance to almost everything you'd need. One communal microwave was the only downside. Bed was comfy.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Jan 4, 2024
Hi Jennifer,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Grant

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
•It had an awful fermented smell in my room. •The thermostat is there for decoration I’m convinced which made the smell worse the hotter it was. I had to open the door to get cool air in. •Some guy that works there knocked on my door 3 TIMES at 10 o clock when i had stayed out late the night before and wasnt even the day i was leaving so i only got like 5 hours of sleep because I couldnt go back to sleep. •I stayed there the year before and they were renovating so I thought it would make it better the next time and it was worse. •The first room I went to had some kinda rat or bug poop by the pillow. Just sitting there. •both beds had clear stains in the sheets where it made me question if they even had been washed. Service was friendly and helpful but the place looks like a call of duty map because its so run down despite painting they did.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 4, 2024
Hi Grant,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Danny

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Demarcus

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend a little more for quality
Terrible everything
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Marcus

Liked: Staff & service
Staff does a good job of attending to your needs.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 2, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Jared

Stayed 3 nights in Dec 2023
Response from Nancy Y. on Jan 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jared

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I could give them a better review after staying weeks and giving them a lot of money but 80 dollars a night is not even remotely in the ballpark for what you get. Started in the 50 range but they just keep asking more. Asked for a price match for other area Motel 6 and they refused. You have to beg to have your room cleaned and when it is it is a terrible job. Will not change bed sheets. Heater is stuck on about 80 degrees. I could go on but I will leave it at this. Book across the street, They will work with you when you pay them a small fortune. Hope the small discount I was requesting is worth the hundreds, probably closer to thousand I did spend and thousands I would have. People do not see bigger picture then wonder why they lose their business in the long run.
Stayed 2 nights in Dec 2023

8/10 Good

Jared

Business traveler
Liked: Property conditions & facilities
The prices go up after you stay a while and are not completely worth it.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Jared, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Mario

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities

8/10 Good

Angelita

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Noha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever dirty room very unsafe area after I check in I found a lot of shady ppl standing down the room some one try to open my room door I had to leave immediately
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Noha,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Francisco, Houston T

Stayed 1 night in Dec 2023

4/10 Poor

WADE

Stayed 1 night in Dec 2023

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place, location is awesomeness, room is bjd enough for of activities, and most of all, the girl up front is hot. Cant tell if she is married or not but maybe I have a chance if she likes white guys. Weight room is a bonus. The only thing. I can. Find negative is that they didn't leave the lifhts on for me like the commercial promised. That Joe Bodego guy is just not an honest person.
Stayed 1 night in Dec 2023

2/10 Terrible

S

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Worst stay. Room was smelling like cigarette smoke and bedsheets had stains. Very haunty room with limited lighting and small space. Everything was bad
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi S,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Efrain

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was rats in the room..
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 20, 2023
Hi Efrain,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Jamil

Stayed 1 night in Dec 2023

10/10 Excellent

Jared

Stayed 2 nights in Dec 2023

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Rodents eating through wall im tramatized
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Nicole,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

2/10 Terrible

Desmond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m so serious when I say this, but there was an actual rat in my room. I had to move rooms at the end of my stay. The staff acted very casual about it while also say they had never had that issue before. I honestly want a refund because this scared me to the point I couldn’t even move until they came to my room. The price was my motivation to book. It’s not worth it.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Desmond,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

6/10 Okay

Domingos Boeira

Stayed 5 nights in Nov 2023

2/10 Terrible

Kxzari

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was nasty asf never again
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Kxzari,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Rich

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I completely understand that you get what you pay for, and I just needed a room to sleep in, even though I had read all the bad reviews. I didn't care since my expectations were low. However, this place and the front desk woman literally tortured me. Firstly, the bed linen had big holes, which I ignored. But it was really cold. I called and called, and the front desk just kept saying she would send someone over to check the AC. Obviously, there was none. After 3 hours, she agreed to change a room for me. Now, for the second part, changing rooms turned into a punishment. The fridge in the second room was super loud, sounding like a huge clock, Tik-Tok. I called again, and the front desk woman said there was nothing she could do. I totally gave up, went to the front desk to check out, even though I had checked in just 3 hours ago. I said I totally agreed they could charge for tonight, but could I get a refund for the second night (I prepaid for 2 nights). Of course, the answer was NO. She said she could change to a third room for me. I was exhausted dealing with this crappy and humiliating game, so I just told her it was OK, left, and booked a new hotel
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Nov 28, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Jose

Stayed 2 nights in Nov 2023