Aerial view

Reviews of Best Western Plus Addison/Dallas Hotel

2.5 out of 5
Best Western Plus Addison/Dallas Hotel
14975 Landmark Blvd, Dallas, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 418 out of 1003 reviews" "
Rating 8 - Good. 309 out of 1003 reviews" "
Rating 6 - Okay. 128 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 76 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

STEPHEN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Had super noisy neighbors and they were helpful in moving me to a new room. Clean and on a quiet side street. Close to all kinds of restuarants.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. My room was clean and surrounding area was very quiet. J W
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Jackie,Thank you for your kind words! We're glad to hear that our desk staff made a positive impression on your stay. Providing friendly and helpful service is a top priority for us, and we're thrilled that you experienced just that. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!

8/10 Good

hermes

Business traveler
Great place to stay and affordable.
Stayed 4 nights in Apr 2024

6/10 Okay

Harry

Traveled with group
Liked: Staff & service
Took a little bit of time to check in.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Hi Harry,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

yin

Disliked: Staff & service, property conditions & facilities
No good
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 5, 2024
Hi Yin,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Yolanda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We where only in for one night and our stay was great! Staff was really friendly!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us and that our staff were friendly and accommodating. We strive to provide excellent service to all our guests, even for short stays, and it's always rewarding to receive such kind words. We hope to welcome you back for another enjoyable experience in the future!

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Tuan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

LaMari

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 30, 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Tonette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here and really enjoyed this best western plus! Clean rooms, great beds, friendly staff, and a very good breakfast!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Wow, thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff was so happy we could make your stay so wonderful. We look forward to you returning in the future!

10/10 Excellent

Chesney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was quiet, clean, and had lots of little conveniences. It was a great location and the Texas shaped waffle was a nice touch.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Kallie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sleep
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Charles, SPRING

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were by an exit door which slammed shut until the wee hours of the morning. Some guests were loud.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

Maria Esther

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Terri L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a very convenient area of Dallas. It is not too far from downtown Dallas or north Dallas locations.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Maritza

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Poor

Jessica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not happy with our stay. No A/C working in the side bedroom. It was SO hot and we got no sleep. Beds and bathroom were dirty. Asked for more towels and was told that they didn’t have any. So our family of six (which was stated in the reservation) had to share 3 towels. (He did bring us one extra finally once my husband and mother both complained). Bathtub wouldn’t drain while shower was going and by the time you were done my feet were covered. Spigot was loose and made noise when shower pull was on (I have pictures). Breakfast left a lot to be desired. Would not recommend even though it was nice to have a room that fit us all. That was the only positive.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Jessica,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great until about an hour from check out, which is 11am. At 10:15am, I was just out of the shower and the cleaning staff walked right into my room. Total safety issue because I was very scared and someone could get really hurt just walking into a room. Other than that, everything was great. The breakfast was good, waffles, bacon, eggs, sausage, cereal, muffins, toast...lots of choices. TONS of places to go within walking distance.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 27, 2024
Dear Guest,We apologize for any inconvenience experienced during your stay. It's important to us that our hotel is family-friendly and prioritizes safety and security above all else. Rest assured, we take your concerns seriously and will investigate them thoroughly with our team to implement necessary corrections for your future visits. Your feedback is invaluable in helping us improve, and we appreciate you sharing it with us. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Hudson

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and staff! Hotel needs updating and elevator maintenance.
Stayed 5 nights in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Had to drive from Lubbock to Dallas to avoid a snowstorm. Good place for me for a night. Lots of food options around area
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 13, 2024
Hi Jake,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great free breakfast, clean rooms, cheap rates what else could you ask for from a hotel 10/10 i will be back for sure thank again for another great experience
Stayed 13 nights in Jan 2024
Response from Sophia CSR on Feb 13, 2024
Dear Guest,We are delighted to have offered you such an exceptional experience. Knowing that we surpassed your expectations brings us great joy, and we eagerly await the opportunity to welcome you back soon!

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service
Somewhat nice but night staff was extremely rude and unpleasant. I will not stay here again.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome and i really enjoyed my 3 week stay with them i will for sure be back
Stayed 18 nights in Jan 2024
Response from Sophia CSR on Jan 23, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Churn

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Feb 9, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Jamie

Traveled with family
Liked: Amenities
Check-in was easy and quick. Ree was the best. She was very helpful and had a welcoming personality. Definitely an asset to your company.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Dear Guest,We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 11, 2024
Hi Joe,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Fatbardha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Dear Guest,Incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 Terrible

John

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Hi John,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Joe

?
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Hi Joe,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Marlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Pedro

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 23, 2024
Hi Pedro,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Davonn

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 23, 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Maria

Stayed 4 nights in Dec 2023
Response from Sophia CSR on Jan 16, 2024
Hi Maria,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Lyma

Liked: Staff & service, property conditions & facilities
Check in was seamless!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Tawny

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only reason I would stay here again is for the in room jacuzzi tub. We stayed in the bridal suite, and it had the biggest jacuzzi tub area I've ever seen in a hotel room. However, the hotel is very outdated, dingy, and we spotted a cockroach on the table & in our BED!! Of course, that killed the experience for me. I was so worried a cockroach was going to crawl on me that I couldn't sleep. Beds are very comfortable though. Breakfast was okay, but free, so won't complain too much. The main issue were the BUGS :(
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

CESAR

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, girl at the counter seemed bother because she had to get off her cell phone to check us in. She literally threw the room keys across the counter. Staff after that first night very friendly. Hotel does need updates, rooms have a nasty smell and they are dirty. There is dust everywhere.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 19, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Kendrick

Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 16, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 16, 2023
Hi Mark,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Gracia

Stayed 1 night in Oct 2023
Response from Sophia CSR on Dec 16, 2023
Hi Gracia,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excell t customer service. The General Manager made it a point to introduce herself. Despite the plethora of properties in the area, the customer service experienced sealed the deal to return.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Leif

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Kathleen,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Callie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Hi Callie,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person checking us in was extremely rude and they had policies that was not mentioned any where else but when you walked in.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 11, 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

darren

Traveled with partner
Liked: Cleanliness, staff & service
Great Location, breakfast options were only disappointment.
Stayed 5 nights in Nov 2023
Response from Sophia CSR on Dec 7, 2023
Hi Darren,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 7, 2023
Hi Brian,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Vanita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but, the furniture was just a little dated. Check-in was easy. The hotel is in the heart of Addison which is a plus.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 1, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No butter for breakfast every day. Computers taken out for customers
Stayed 4 nights in Nov 2023
Response from Sophia CSR on Nov 15, 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service
Disliked: Room comfort
The be it was old and the room I got was in front of the laundry so it was too much noise in the morning
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!