Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Staff was excellent and the room was good except for the smoke smell. Close to Globe Life Park so I will probably stay here again.
1 out of 5
by A verified traveler from Fort Worth, Tx

Poor at Best!!!!

Posted May 8, 2015
Pros: The pillows
Cons: Customer service and the smell
Location: Location wasn't great. Kinda hard to find.
The lady at the front desk had absolutely no good customer service skills. As soon as we got off the elevator, it smelled like a nasty ashtray and the room smelled worse!!!! The bathtub would not drain correctly!!! This was no $117 dollar room!!!! $70 at the very most.
Comment from Hotel Management
May 11, 2015 by Steve, Hotel Management
I am sorry to hear we did not meet your expectations during your stay. We strive to provide the best service possible to our guests and I regret that we fell short of this goal. Thank you for taking the time to post about your experience. It takes reviews and comments like yours to help us continue to improve our product. I hope we will have the opportunity to welcome you back to Arlington in the future.
4 out of 5
Recommended
for Getaway With Friends
by Danielle from N/A

Good service, flexible

Posted Apr 30, 2015 on Hotels
Customer service was great! We showed up at 10:00am, even though our check-in wasn't until 3:00pm because we were letting them know we were showing up for our reservation but wouldn't be in until 1:00am (we went to the ACM Party for a Cause). They let us go ahead and check in because they had the room ready. Was save and clean. Free parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

No Ian ports in room to charge smartphone

Posted Apr 26, 2015
Ice needs to be ready to use, I had to wait before ice started working! 30min delay .
Comment from Hotel Management
Apr 30, 2015 by Steve, Hotel Management
We are sorry that you did not have ice quicker, the only ice available is what is made in the refrigerators in each guest room. Also, there are several outlets in each room as well that you can plug your chargers in for smart phones, there is also a data port available that you could plug the lan cord into. We apologize that this was not clearer! Thank you for you comments!! Steve Santoya-Shufeldt General Manager
4 out of 5
Recommended
for Business Travelers
by Paula

This traveler left a rating score only Posted Apr 22, 2015 on Hotels
5 out of 5
Recommended
for Families
by Tami from Bend, OR

Perfect location

Posted Apr 22, 2015 on Hotels
The hotel is very clean. Staff was wonderful and location for our needs was perfect. Will definitely stay at a Candlewood again
Comment from Hotel Management
Jul 4, 2015 by Steve, Hotel Management
Thank you! We hope to see you again soon. Steve Santoya-Shufeldt General Manager
Comment from Hotel Management
Jul 4, 2015 by Steve, Hotel Management
Thank you so much for the kind words! Please consider us home again on your next visit to Arlington! Steve Santoya-Shufeldt General Manager
4 out of 5
Recommended
for Couples
by Kerry

This traveler left a rating score only Posted Apr 22, 2015 on Hotels
3 out of 5
Recommended
for Business Travelers
by A verified traveler

No disclosure

Posted Mar 31, 2015 on Hotels
Notice should have been given to us about their under-construction projects before we booked our stay.
Comment from Hotel Management
Jun 6, 2015 by Steve, Hotel Management
We're sorry that the third party site did not notify you, however all third party booking agencies and our own website have messages on the booking sites about the fact that the Candlewood Cupboard, Fitness and Guest Laundry were being renovated. Also, the third party reservations do not display a guests phone number, only that of the agency, and we would not have been able to contact you regardless. I hope that you will consider us again, as our renovations should be coming to a close by the end of this month.
1 out of 5
Recommended
for Business Travelers
by Emmanuel

Posted Mar 22, 2015 on Hotels
Comment from Hotel Management
May 23, 2015 by Steve, Hotel Management
We're sorry that you did not have a better experience, we would like to know what the reason for your rating is! Thank you for taking the time to rate our hotel for your visit.
4 out of 5
Recommended
for Couples
by Michael from tyler

hotel conditions

Posted Mar 17, 2015 on Hotels
Stay was great but condition of hotel wasn't to good....It was under construction but im sure when finished it will be great
Comment from Hotel Management
May 23, 2015 by Steve, Hotel Management
We thank you for your feedback! Yes, we are renovating the Candlewood Cupboard and Fitness area and should be finished soon. We hope that you choose us in the future. Thank you, Steve Shufeldt General Manager