Lobby

Reviews of Comfort Inn Dfw Airport North

2.5 out of 5
Comfort Inn Dfw Airport North
5000 W John Carpenter Fwy, Irving, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 460 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Vince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
We didn’t get check in to our hotel it was burnt down I best get my money credit it to me on my card this is awful not a good experience with this hotel.com need better communication letting someone know there hotel is burnt down.
Stayed 1 night in Jul 2022

2/10 Terrible

Jason

Disliked: Staff & service
It cost me more for a deposit than it did for the room. Ive never had to pay more for a deposit than the room.
Stayed 1 night in Jul 2022

2/10 Terrible

Gregory

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Burnt and lost everything
Hotel burned down and no one will contact us about reimbursement for our belongings.
Stayed 4 nights in Jul 2022

4/10 Poor

robert

Traveled with partner
Disliked: Staff & service
I was over charged and then double billed, no one answered the phone to discuss the over charge
Stayed 1 night in Jul 2022

6/10 Okay

Walter, Marshall

Traveled with family
Property burnt down just before we arrived
Stayed 1 night in Jul 2022

2/10 Terrible

Jamie

Traveled with family
Sadly the hotel burned down while we were on our way to the hotel. Very glad we were not there yet! So far have not been able to reach anyone to get a refund on our reservation. Stay tuned!
Stayed 1 night in Jul 2022

8/10 Good

kenneth, Medley

Stayed 1 night in Jul 2022

2/10 Terrible

George Anthony

Stayed 1 night in Jul 2022

10/10 Excellent

Tina, Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick trip to and from the airport with shuttle service provided. Very friendly staff
Stayed 1 night in Jul 2022

2/10 Terrible

Ross

Disliked: Staff & service, property conditions & facilities
My main issue with this hotel is the transportation to and from the airport. Very poor timing, planning and response from the hotel. There were issues when I arrived at the hotel from others calling into the front desk during my check in. When I returned from my trip, it took the shuttle 1 hour and 10 mins to pick me up and 30 mins to get back to the hotel. I would not recommend this hotel if staying for the airport shuttle.
Stayed 1 night in Jul 2022

8/10 Good

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Comfortable convenient good service
Stayed 1 night in Jul 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place!
Layover in Dallas. Great hotel! Friendly shuttle driver and front desk! Clean rooms! Thank you!
Stayed 1 night in Jul 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Carolyn, Valley Springs

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Airport Shuttle was not convenient. Waited 2 hours at airport for shuttle. Shuttle is shared with other hotels so no one organizes pick up. We almost got left at airport after shuttle pulled up as it loaded people who had only been waiting 15 minutes and told us their van was full. Will we never again stay at any of the hotels on that shared shuttle service.
Stayed 1 night in Jul 2022

10/10 Excellent

Linda, HOMER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People at front desk were kind and considerate!
Stayed 1 night in Jun 2022

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were stuck at Dfw airport. The hotel was affordable, close and very comfortable. Front desk was great as were the shuttle drivers. I would recommend
Stayed 1 night in Jun 2022

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled flight one night stay
Was ok for 1 one night, can't comment on more than one night, seemed not be too friendly. Try to call from the airport to see if they had a shuttle to the hotel was put on hold no one answered, took a cab. Turns out they only offer shuttle to the airport and the shuttle was in bad shape. Their breakfast was ok
Stayed 1 night in Jun 2022

2/10 Terrible

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good shuttle service
I called the hotel for the free shuttle pick up & waited an hour. The shuttle never came so I had to spend money to get an Uber to get to the hotel. I had a flight the next day & the shuttle would not come so I got in a situation where I was getting ready to call Uber again & the driver finally came. The free shuttle to & from the airport was the only reason I chose this hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late night flight that got in around midnight and the shuttle picked us up quickly. The employees that checked us in were nice. The Bed was super comfy and clean. the breakfast was great.
Stayed 1 night in Jun 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport with free shuttle and complimentary breakfast daily. Staff very friendly and accommodating Not walkable to anything but a gas station with a convenience store but there is a whataburger there as well. Overall great bang for your buck!
Stayed 1 night in Jun 2022

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and the staff was very friendly with great customer service. Room was clean, quiet and comfortable. I checked in super late and staff was understanding and made check in super easy. I did not take advantage of any amenities so I cannot comment on those. I would definitely recommend staying at this property if you’re in the DFW area.
Stayed 1 night in Jun 2022

6/10 Okay

Stan

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast was very limited. The front counter was very dirty and needed to be wiped clean. Not a good first impression.
Stayed 1 night in Jun 2022

4/10 Poor

Amparo

Disliked: Property conditions & facilities
Not the best for the price. Suggest going to Marriott or other nearby hotels that are only a bit more expensive ($20-30/night) if you need a hotel overnight because of all the delays at DFW. This was what you would expect from a Comfort Inn. Not the best. Old building but strange website said renovated. It is not.
Stayed 1 night in Jun 2022

10/10 Excellent

Kathleen Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location for DFW Flight Connection
Always friendly folks and remember us from past visits. Always courteous.
Stayed 1 night in Jun 2022

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

ZHITING

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenience.
Stayed 2 nights in May 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free shuttle is a joke!!!
Awful!!
Stayed 1 night in Jun 2022

10/10 Excellent

Sirui

Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
not recommended
Unfortunately, the window was off the track allowing hot air in, the AC was very weak, the bathroom exhaust fan didn't work, and the tub didn't drain properly.
Stayed 1 night in Jun 2022

10/10 Excellent

Naresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Leslie

Disliked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

April

Stayed 1 night in Jun 2022

2/10 Terrible

Dexter

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jun 2022

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For hours it sounded like a tennis ball hitting the wall. We were next to the hotel laundry room. I knocked on the locked door and called the desk but could not get anyone. This was at 11 pm.
Stayed 1 night in Jun 2022

4/10 Poor

LaDonna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hire an Uber don’t rely on their shuttle
Front desk staff are probably a bit overwhelmed and it shows. Not the nicest. Tried to get Them to answer the phone while I called from the airport to figure out when the shuttle would arrive. Got put directly on hold and then hung up on. Then called back and it rang for a good five minutes before getting hung up on again. Shuttle service was not the best. Not enough shuttles and then pre arranged shuttle back to the airport in the morning and they had booked too many riders so some got left behind. Wish I’d have gotten an Uber
Stayed 1 night in Jun 2022

10/10 Excellent

Karen C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to DFW -
Needed a room when my flight out of DFW was canceled. I booked online - super easy. The shuttle picked me up quicker than the 30-40 minutes I was told when I called. The check-in process was a little slow - the computers were taking their time - but the room was fine for a 1-night stay. The shuttle arrived early to take me back to DFW and I was on my way home. Thanks.
Stayed 1 night in Jun 2022

4/10 Poor

Lynn

Traveled with family
They charged 150.00 for incidentals, it has not been refunded yet!
Stayed 1 night in May 2022

6/10 Okay

Leoniza

Stayed 1 night in May 2022

10/10 Excellent

Josiliz

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really Nice and clean. Had a very good experience.
Stayed 2 nights in May 2022

10/10 Excellent

Tabatha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a fun and friendly staffed hotel. The only downside was the young guy at the front desk in the morning. My check out wasn't until 11 but since we walked passed him with our luggage at 7am, he assumed we were done and said " i will check you out now" i told him i was not ready to check out but he insisted. I was wanting to come back after seeing people off at the airport and rest for an hour but i guess he didn't care. That was kinda rude. But in an overall experience, it was great.
Stayed 1 night in May 2022

2/10 Terrible

Karen

I was dropped off from shuttle at wrong hotel then they told me I couldwalk to there. I went clear around the building mindyou its 1-45 at night. I told the man I’m handicapped. I got back to frontdesk told them to order a shittle. It took another hour for a shuttle to return and pick me up. I went to room slept got up at 6:00. Checked out breakfast was terriible. I had 2 pieces of bacon,glass of orange juice. I’m dibetic nothing for me to eat!!!!!
Stayed 1 night in May 2022

10/10 Excellent

Elli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, neat, helpful, easy.
Stayed 1 night in May 2022

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely stay there again
Stayed 1 night in May 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little nervous about staying here after reading the reviews, but we needed a place that was inexpensive, close to the airport, with free shuttle service. I was nervous for no reason. We had zero issues with anything. Hotel was nice and clean. The staff at check-in were very helpful and suggested a good place for pizza, and the shuttle was prompt and efficient. Would definitely recommend this hotel for a quick and easy stay near the airport.
Stayed 1 night in May 2022