Indoor pool

Reviews of Quality Suites Addison - Dallas

2.5 out of 5
Quality Suites Addison - Dallas
4555 Belt Line Rd, Addison, TX

Reviews

6.4
Rating 10 - Excellent. 236 out of 1007 reviews" "
Rating 8 - Good. 242 out of 1007 reviews" "
Rating 6 - Okay. 184 out of 1007 reviews" "
Rating 4 - Poor. 144 out of 1007 reviews" "
Rating 2 - Terrible. 201 out of 1007 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shelby

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the second floor and the whole floor reeked of..use your imagination . The person next to us had a dog that barked all night. Downstairs by the lobby we went to go to the girls bathroom and there was a man in there. That man then proceeded to sit outside on the bench talking to the sky. A woman was intoxicated and barefoot, came up to my 7year old daughter at the elevator and pushed her out of the way & said “move out of the profanity way!” Then proceeded to stare her down like she was going to do something for five whole minutes. Horrible breakfast only eggs cereal & waffles. Before our stay we called the front desk, as well as the Expedia employee helping me, and the front desk man hung up on both of us. Absolutely horrible experience and will NEVER recommend this place to even my worst enemy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Shelby, We regret to hear about the challenges you encountered during your stay. We take all guest feedback seriously and suggest reaching out to management for further assistance regarding your experience. We strive to provide a safe and comfortable environment for all guests and will address these concerns accordingly. Thank you for sharing your feedback with us.

2/10 Terrible

B

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
The lady at the desk checking in had a nasty attitude. Something in our bathroom was leaking and water stayed on the floor in a puddle. The a/c wasn’t working so the room was hot and humid. Would not recommend staying here. Only good thing was it was convenient to places to eat.
Response from Manager on Mar 24, 2024
Hello B,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address these issues with our team to ensure a better experience for future guests. Our location near eateries is indeed convenient for our guests.

2/10 Terrible

Linnette

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Quality Suites we stayed few years ago excellent condition. This one in Addison poor. Breakfast was stingy, only bananas for fruit and considering Texas has so many options of fruits, cereal was the tiny ones served to young children, barely anything for whatever they call continental breakfast. It has been said that whenever an Indian take over a hotel or gas station the quality and condition deteriorate, and it's proven to be true. Needs lots of improvement. The hotel was very noisy even more at nights with the quests in other rooms. I will never stay there again nor introduce my friends. And next time I'm about to rent I have to check the front desks personell first.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Linnette, We regret to hear about your recent experience at our hotel. We value all feedback and will review your comments with our team for further improvement. Please know that your concerns have been noted, and we appreciate your perspective on the breakfast options and noise levels. Thank you for bringing your stay to our attention; we hope you consider reaching out to our management team to discuss your experience in more detail.

2/10 Terrible

John

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room leaked from the window. $100 dollar deposit. Sheets were stained. Room smelled like weed. The entire floor looked and smelt lke Cheech and Chongs van. Complaints mean nothing to the barely speaking English staff. Avoid this place as if its plauged. The pool sucked too.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello John,We apologize for the inconveniences you experienced during your stay. Your feedback helps us improve our services. We encourage guests to reach out to management directly for any further assistance with their concerns. Thank you for sharing your thoughts with us.

2/10 Terrible

John

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to our room it looked like it hadn't been cleaned in a month of use. There was dirt and trash in the corners the walls had food of some kind on them. The window leaked from the roof and left water all over the floor. With my 2 toddlers it was a bad experience. The couch bed looked like it got picked up from a homeless camp.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello John,We appreciate you sharing your feedback with us. We encourage guests to reach out directly to our management team regarding any concerns during their stay. Your comments will be addressed accordingly to ensure a more enjoyable experience for future guests.

4/10 Poor

Karra

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Karra, We are sorry to hear that your experience did not meet your expectations. We would love to hear more about your stay to improve our services. Please reach out to us directly so we can address any concerns you may have. We hope to welcome you back in the future for a better stay.

10/10 Excellent

Trena

Stayed 5 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Trena,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very dirty , big yellow stain on bed cover , super dirty sofa , dirty walls . Room was very uncomfortable to stay in . Then had 2 prostitutes hanging out smoking weed at the hotel entrance. Just overall bad experience when traveling with family.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Paul, We regret to hear about your experience at our hotel. We take all feedback seriously and will address these concerns with our housekeeping and security teams to ensure a more pleasant stay for future guests.

4/10 Poor

Ashley S

Traveled with partner, Traveled with pets
On my first night there my husband and I went to bed at around 12 and around 2am someone banged on our door and then went outside to bang on the windows the superaste times. We thought it was over just to have them do it again at the door. I called the hotel staff just to be told “oh I’m sorry let me talk to him and I’ll deal with it” as if it was some normal occurrence someone outside did. The second and last night there I had to call because of noise from the upstairs room. They were banging on the floors and moving furniture all night. Yelling and screaming and just nosy all the way till 5 am. I had called the front desk twice and they said they would tell them to keep it down. Nothing changed. I lost two nights out sleep. The breakfast was not the best. The eggs were a okay. Had a sad blueish coke to them and so I didn’t eat them. The only thing I could eat were some waffles and a yogurt.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Ashley S, We are sorry to hear about your experience and inconvenience during your stay. Rest assured, we take all feedback seriously to improve our services. Your concerns will be addressed with the appropriate teams for further review and necessary actions. Thank you for bringing this to our attention as it helps us maintain the quality of our guests' experiences.

6/10 Okay

Velnesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Velnesha,We appreciate you choosing to stay with us! If there's anything we can do to improve your experience, please reach out to us directly. We hope to welcome you back soon!

8/10 Good

Abdul Mobeen

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Abdul Mobeen, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

Destiny

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Destiny, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any details about your stay that we can improve upon. We value your feedback and would like the opportunity to address any concerns you may have had.

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood but this hotel is gross and dirty. They dont srem to clean the rooms or the anything ariund the building. The back windows overlook a dump it looks like because they throw all their old furniture there. The mattress was really gross and the carpet turned our socks black. There were roaches surrounding the pool area and the breakfast only had 1 or 2 items left an hour after opening. The whole place smelled like pot which shoukd have made our stay seem better! But it didnt.
Response from Manager on Feb 16, 2024
Hello Amy,Thank you for sharing your feedback about your recent stay with us. We apologize if the cleanliness standards did not meet your expectations. Our housekeeping team is trained to maintain high cleanliness standards, and we appreciate you bringing this to our attention. We will investigate the issues you mentioned and take appropriate measures to address them. We are constantly working to improve our services and hope to have the opportunity to welcome you again in the future for a better experience.

4/10 Poor

Rodney

Liked: Staff & service
They're due for upgrades could be better cleaning. The main problem I had was the $100 deposit and I never had to have that unless my dog was with me
Stayed 3 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Rodney,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding potential upgrades and cleaning. Regarding the deposit, please note that our hotel policy does require a deposit for all guests, regardless of whether they are accompanied by a pet. We apologize for any inconvenience caused. If you have any further concerns, we recommend reaching out to our management team directly.

2/10 Terrible

Kristi

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There was a homeless man living in the lobby. There was a woman being arrested when we checked in. Our entire floor was overpowered with the smell of weed as soon as we walked off the elevator. Our floor was sticky. There was a roach crawling behind the microwave. The weed smell slowly crept into our room while we slept
Stayed 2 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Kristi,Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address the issues with our team to ensure a more pleasant experience for our guests. Please reach out to our management directly to discuss this further.

10/10 Excellent

Rivera

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Rivera,afternoon, Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for any inconveniences you may have experienced during your stay. Our team always strives to provide exceptional service to all of our guests. We understand that your experience did not meet your expectations, and we are truly sorry for any shortcomings. If there is anything else you would like to discuss or if there is any further assistance we can provide, please do not hesitate to reach out to our management team directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Brandon

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Me and my family were there for about an hour and had to leave. The hotel was dirty, but the main reason was the smell. It had a strong smell of marijuana all over. Even people in the parking lot were smoking. The man did give us our money back so that was a positive. I would not recommend at all though!
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Brandon, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your short stay. We take cleanliness and a pleasant atmosphere very seriously. Please note that we have stringent policies in place to address any smoking-related issues. Your feedback will be shared with the appropriate team members for further investigation. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

BERTRAND

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the dirtiness hotel I have ever been. 1.Hotel has a musty smell 2.Very Dirty and gross carpet 3.Holes in room couch. 4.Bathroom Water was running and flooding in my room Never stay at this hotel ever!
Stayed 4 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello BERTRAND, We apologize for any inconvenience you experienced during your stay and appreciate your feedback. We take cleanliness and maintenance issues seriously and have shared your comments with our team for immediate attention. We strive to provide a comfortable stay for all our guests and regret that we fell short on this occasion. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

4/10 Poor

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Alice, We're sorry to hear that your experience at our hotel did not meet your expectations. We encourage you to reach out to us directly with any feedback you may have so that we can address any issues and improve our services for future guests. We appreciate your time and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Abel

Disliked: Staff & service
The place was nice but staff would not let us check in even after we paid for the room and I had booked the room through Expedia.The room was nonrefundable but, did to change location due to staff being rude. We will never refer anyone to that Quality Suites in Addison, TX.again.
Response from Manager on Feb 7, 2024
Hello Abel, Thank you for sharing your experience at our hotel. We apologize for any inconvenience you may have encountered during check-in. Our team strives to provide excellent service, and we regret if there was any miscommunication. We appreciate your feedback and will use it to improve our operations. If you have any further concerns, please reach out to our management directly.

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Jefferson,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We are always here to provide exceptional service, and we hope to have the pleasure of welcoming you back in the future. Safe travels!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The furniture furnishings are older and slightly damaged, but my room was huge and very clean. All the promised amenities were there and it was a good value for the price.
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Amanda,Thank you for choosing our hotel for your recent stay. We're pleased to hear that you found your room both spacious and clean. It's our priority to provide all the promised amenities and deliver good value to our guests. We appreciate your feedback regarding the furniture furnishings and will take it into consideration for future improvements.

2/10 Terrible

Chanielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not professional. When I checked in the guy sitting there was eating chips while telling me my room wasn’t ready. Breakfast was waffles. There is no shuttle transportation at as listed! My shower had no pressure at all and seemed broken. The sink was broken and squirted out water. You can hear Everything in the halls! The food in the snack area was empty!!! Literally bought the last little 3 bags of chips they had at the time.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 27, 2024
Hello Chanielle, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide professional service and will address your concerns with our team. We do apologize for any misunderstanding regarding our shuttle transportation, as it is currently unavailable. We understand the importance of a comfortable shower and sink, and we will ensure they are in proper working order. We appreciate your patience and understanding.

10/10 Excellent

KIVA

Traveled with family and small children
Liked: Cleanliness, amenities
This property was pretty decent for the price, room was nice. The staff wasn't very personable and never answered the phone
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello KIVA,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found the room to be nice and felt that the price was reasonable. We apologize for any inconvenience you experienced with our staff not being as personable as you would have liked and for any difficulties in reaching them by phone. We appreciate your feedback and will share it with our team for future improvements.

10/10 Excellent

Sikuye

Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Sikuye,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Roxanne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fancy indoor pool and workout facilities. Staff helpful and polite.
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Roxanne,Thank you for sharing your positive feedback on our hotel's indoor pool and workout facilities. We greatly appreciate your kind words regarding our helpful and polite staff. We strive to create a pleasant and comfortable stay for all our guests and we're glad to hear that we met your expectations. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Also a ten minute walk to the Addison Bus Station, so it’s fairly easy to get anywhere in Dallas through transit that’s walking distance from the hotel.
Stayed 5 nights in Dec 2023
Response from Manager on Jan 12, 2024
Hello Seth,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for the price. Our convenient location near the Addison Bus Station makes it easy for our guests to explore Dallas using public transit. We appreciate your kind words and hope to welcome you back for another pleasant stay.

6/10 Okay

Amram

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Amram,We appreciate you taking the time to share your experience with us. If there is anything specific you would like to discuss or any feedback you would like to provide, please reach out to our hotel directly. We value your input and would love an opportunity to address any concerns you may have. Thank you for choosing our hotel and we hope to welcome you back again in the future.

10/10 Excellent

Jinyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Jinyu,Thank you for choosing our hotel! We are delighted that you had an excellent stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property a couple of years ago and it has gone through some renovations and upgrades. I would like to see what it looks like when finished. Sofa's need to be replaced Staff was pleasant.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Patricia,Thank you for choosing to stay with us a couple of years ago and for your feedback. We certainly appreciate your kind words about our pleasant staff. We value your input and will take note of your suggestion regarding the sofas. We hope you have the opportunity to visit us again in the future and see the finished renovations.

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff needs to be trained better
Response from Manager on Dec 30, 2023
Hello Steven,Thank you for your feedback regarding the staff training. We appreciate your input and will take it into consideration to continuously improve our services. If you have any further concerns, please reach out to our management team directly.

10/10 Excellent

Jeremy, Jurupa Valley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made me and my husband feel right at home. Like we were part of the family.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello Jeremy,Thank you for your kind words about our staff! We strive to create a warm and welcoming atmosphere for all our guests. It's wonderful to hear that we succeeded in making you feel at home during your stay. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Michael, We apologize if your stay fell short of expectations. We encourage you to reach out to us directly with any feedback you may have so that we can address any issues. We appreciate your time and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello José,Thank you for choosing our hotel for your recent stay! We are delighted to see that you had a wonderful experience with us. It was our pleasure to provide you with excellent service and a comfortable stay. Please don't hesitate to reach out to us if you have any future travel plans. We look forward to welcoming you back soon!

2/10 Terrible

Blake

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Blake,We're sorry to hear that you didn't have a satisfactory experience during your stay. Please reach out to us directly so that we can address any concerns you may have had.

6/10 Okay

Maryann

Business traveler
Liked: Room comfort
Disliked: Staff & service
Check in was not good did not get any paperwork on the fees they charged me for
Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Maryann, We apologize for any inconvenience caused during your check-in process. We regret to hear that you didn't receive the necessary paperwork regarding the fees. Your feedback has been duly noted, and we will further improve our communication to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention.

2/10 Terrible

Alma

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
When we got to the 2nd floor to get to our room, me and my family noticed a strong smell of marijuana and tabaco throughout the whole hallway. The smell was overwhelming. When we first got into our room it seemed ok. After we began to settle in for showers and bed, at first we noticed mold on the ceiling of the bathroom. The bottom of the shower was filthy. The pull out couch still had a blanket on it with food crumbs, hair and idk what else. I saw a roach crawling on the tv and another coming out from behind a mirror that was hanging on the wall behind the tv. We packed back up and left to Houston the same night.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Alma, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Mayra

Stayed 5 nights in Nov 2023
Response from Manager on Dec 21, 2023
Hello Mayra,We are thrilled to hear that you had an exceptional experience during your stay with us. We appreciate your kind words and look forward to welcoming you back in the future.

4/10 Poor

Madison

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Madison, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your opinion and would appreciate it if you could reach out to us directly with any specific feedback you have, so we can address any issues and improve our services. We hope to have the opportunity to welcome you back in the future for a better stay.

10/10 Excellent

Kathaleena

Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Kathaleena,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 Good

Asaad

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Dec 28, 2023
Hello Asaad,We appreciate your recent stay at our hotel. If you have any feedback or concerns regarding your experience, we encourage you to reach out to us directly. We value your opinion and want to ensure that all of our guests have a pleasant stay.

2/10 Terrible

Autumn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Online this hotel looked better than when I got to this property. Things were broken in the suite, not clean, did not smell good. I had to change rooms due to a leak in the room. The bathroom had mold. I was very disappointed in my stay. The pictures online do not match what is at the property. I will not stay here again
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Autumn, We apologize for the disappointment you experienced during your stay. Our team strives to provide a clean and comfortable environment for our guests. We take your feedback seriously and will address the issues you mentioned with our maintenance and housekeeping teams. We appreciate your feedback regarding the discrepancy between our online images and the property. We will work on ensuring that our online content accurately represents our hotel. Thank you for bringing these concerns to our attention, and we hope you will consider giving us another chance in the future.

10/10 Excellent

Semir

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Semir,We are delighted to hear that you had an excellent experience during your stay at our hotel. We strive to provide exceptional service and it is always rewarding to receive positive feedback. Thank you for choosing our hotel and we hope to welcome you back on your next visit to the area.

10/10 Excellent

Azor

Stayed 7 nights in Nov 2023
Response from Manager on Dec 9, 2023
Hello Azor,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience. We greatly appreciate your support and hope to welcome you back in the near future for another exceptional stay.

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Brianna,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a positive experience with us. Should you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to enhance our services. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Elena,We're sorry to hear that your experience at our hotel did not meet your expectations. We appreciate your feedback and would like to learn more about your concerns. Please reach out to us directly so that we can address any issues you may have encountered. We value your input and are committed to improving our services.

2/10 Terrible

Marisela

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled moldy, filthy, and uncleaned. Furniture is very old. Breakfast has limited food, and kids are NOT allowed without a parent, since cook will yell at them.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 4, 2023
Hello Marisela,We apologize for any inconvenience caused during your recent stay. Our team strives to maintain a clean and comfortable environment for all guests. We appreciate your feedback and will address the issues mentioned to improve the guest experience. Your comments about the breakfast service have been noted, and we will ensure that our staff provides a warm and welcoming atmosphere. Thank you for bringing these matters to our attention.

2/10 Terrible

Olivia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
Hello Olivia, We're sorry to hear that your recent stay with us was not up to your expectations. We would appreciate it if you could kindly get in touch with our hotel directly so that we can better understand the issues you encountered and work towards resolving them. Your feedback is important to us and we strive to provide the best experience for our guests.

2/10 Terrible

Carla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the worst start I’ve ever had at any hotel and i travel alot
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Carla, We apologize for any inconvenience you may have experienced during your stay. If you would like to discuss your concerns further, please contact our management team directly. Your feedback is valuable to us, and we strive to continually improve our services. Thank you for bringing this to our attention.

10/10 Excellent

Shyann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Shyann,Thank you for your kind feedback on our hotel's professionalism. We strive to provide a high level of service to all of our guests. If there are any specific aspects of our professionalism that stood out during your stay, we would appreciate it if you could provide more details. We value your opinion and hope to welcome you back in the future for another exceptional experience.