Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for the price

Posted Apr 28, 2014
Room was nice with a fold out couch if needed. Clean. Staff was nice. Hotel is right next to turnpike, so traffic noise was obvious but the fan on the ac unit took care of it. Bkfst area is too small for the crowd, so I had to take my plate elsewhere to eat but the food was standard free bkfst fare and good. Good water pressure in shower for those that care.
Comment from Hotel Management
Jan 1, 2014
Thank you so much for going online an leaving us a comment. Your satisfaction is very important to us. We are currently looking into what can be done about the breakfast area an seeing if we can seat more. But overall I am very pleased that my staff made your stay enjoyable. Kind Regards Joel Lindsey Operations Manager Comfort Suites Plano, Texas.
4 out of 5
Recommended
for Everyone
by Pete from Edmond OK

Nice hotel in Plano

Posted Apr 9, 2014
One complaint is that they came to clean the room way too early. Two days we had to send them away when we were sleeping. They didn't come back to clean the room one of those days. The staff was very friendly and we felt very welcome.
Comment from Hotel Management
Jan 1, 2014
Thank you so much for going online an leaving a comment your satisfaction is very important to us. I am hover sorry the housekeeping staff came to early to your room and have made adjustments to that. I am glad that my staff made your stay enjoyable. An will relay your comments to them. Kind Regards Joel Lindsey Operations Manager Comfort Suites Plano, Texas.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 31, 2014 on Hotels.com
Comment from Hotel Management
Jan 10, 2014
Thank You for taking the time to go online an take the time to leave us a great rating. I do apologize however for my tardiness on the response to such a great rating. We look forward to having you as a guest with us in the future. Kind Regards Joel Lindsey Operations Manager Comfort Suites Plano, Texas.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Choice

Posted Mar 3, 2014
Pros: Service was great, staff very accomodating
Really enjoyed my stay there and would recommend it to anyone going to that side of Plano.
Comment from Hotel Management
Jan 7, 2014
Thank You for leaving a comment on your stay. Your satisfaction is very important to us. Your comments are also very important to us due to it allows us to improve where we need to improve to make sure we deliver the best experience possible. We hope that you will think of us for your hotel needs in the future. Kind Regards Joel Lindsey General Manager Comfort Suites
5 out of 5
Recommended
by Lisa from Houston

Very clean!

Posted Dec 31, 2013 on Hotels.com
Stayed here previously for business, was very clean, nice staff, etc. needed a room in the area for my niece's wedding, so booked again. We were not disappointed! Needed extra room for my grown kids, got room with two queens plus sofa bed. Love free wireless, free parking, fridge, microwave. Our room smelled fresh and clean as soon as we walked in. Beds were very comfortable, good quality linens. Will definitely stay here again if in the area.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 11, 2013 on Hotels.com
5 out of 5
Recommended
for Personal Event
by Sheldon from Augusta, KS

An icy stay

Posted Dec 10, 2013 on Hotels.com
They did a good job. We got there and there was ice everywhere. This is my 2nd time staying at this hotel and will most likely stay here again on my next trip to this area
3 out of 5
by A verified traveler

Disappointing

Posted Dec 3, 2013
We had stayed at this hotel a year ago and thought it was very nice the staff was wonderful . Unfortunately , the evening girl was very crabby to my grandchildren . We come to the plano area often and we will no longer stay at this hotel. Signed, Disappointed
Comment from Hotel Management
Jan 1, 2014
Dear Verified Traveler, I would first like to thank you for going online and leaving me this comment. I however late it may be like to apologize for the way my front desk agent may have treated your grandchildren. That is not what I promote here. It is to treat every guest as if they are coming home for a second time. Once again please forgive my tardiness. An allow us a second chance in the future to show you how we shine here. Please consider us again for your hotel needs in the future. Kind Regards Joel Lindsey Operations Manager Comfort Suites Plano, Texas.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Dec 2, 2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2013
Comment from Hotel Management
Jan 1, 2014
Dear Verified Traveler, Thank you so much for going online and giving us a rating of four stars. We hope that you will consider us again in the future for your hotel needs. Once angina thank you so much. Kind Regards Joel Lindsey Operations Manager Comfort Suites Plano, Texas.