Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from vancouver, canada

close to DFW. good price

Posted Sep 27, 2014
it's close to the airport.they have good rates. they have a shuttle. that was all i needed.
2 out of 5
by A verified traveler from Atlanta, GA

Hotel near the DFW airport.

Posted Sep 21, 2014
Pros: The breakfast, distance from the airport, and the van.
Cons: Housekeeping and attention to detail
Location: Near the south end of the DFW airport. Many restaurants within easy walking distance.
Supposedly, this hotel has gone through a recent renovation. If this is so, I'd hate to see it before the renovation. We stayed four nights in two seperate visits, and both rooms had many flaws. The tile flooring in the bathroom was loose and coming off, causing us to trip. Regarding housekeeping, we had to ask for towels each night, since the room was not stocked with the correct number of towels when they were cleaned each morning (we were a party of three). The ironing board was broken, but they did bring us a new one. The mold and mildew in the bathroom was atrocious. When we checked in for the second visit, we were given a handicap room (even though we did not request it), and they were unwilling to move us to another room. The only good thing was the breakfast that is provided, and they did have a reliable van to pick us up and take us to the airport. They did provide a microwave and refrigerator, which we used, and the TV was also good. Their attention to detail is lacking.
Comment from Hotel Management
Sep 29, 2014 by Ashley, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2014
Very good . I had very good eaxperience .and I will back .
3 out of 5
by A verified traveler from Texas

Stinks

Posted Sep 14, 2014
Although the person at the front desk said our floor was non smoking, the room smelled of smoke and there were cigarette burns on the tub and bathroom counter.
4 out of 5
Recommended
for Everyone
by A verified traveler from w

Good hotel and good price

Posted Sep 13, 2014
First room had broken AC. Moved me to a suite with go question. But they mentioned a few units were broken. Don't want to hear that they knew about problems that they didn't fix.
1 out of 5
by A verified traveler from NYC

avoid this hotel!

Posted Sep 11, 2014
Pros: nothing
It was a disaster from beginning to end. Terrible smell throughout the facility, dirty rooms that don't look anything like the pictures on Expedia, awful breakfast, you name it! it was a horror! and I am not even that picky.
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Posted Sep 8, 2014
It was not a bad stay. They did very well at re stocking everything. The room was clean. It did smell kinda funny but it was a nice hotel & I loved that of wasn't far from Dallas or Arlington!
1 out of 5
by A verified traveler

Terrible!

Posted Sep 6, 2014
Comment from Hotel Management
Sep 19, 2014 by Ashley, Hotel Management
Thank you for taking the time to rate our hotel. We apologize for the dissatisfaction of your stay. We hope for another opportunity to exceed your expectations.
3 out of 5
by A verified traveler from dallas fort worth

Poor management

Posted Sep 5, 2014
Manager did not show up and therefor the hotel shuttle did not operate. Room was not made upon entering and had to leave bags in laundry room until room was cleaned. Roof or window was leaking at end of hallway and staff left bucket and towels laying all over the floor to help keep mess contained. Front desk did their best to accommodate us that they could.
2 out of 5
by A verified traveler from Minnesota

Customer Service? What customer service.

Posted Sep 2, 2014
When we arrived for check-in, we were early. We were told that there was an early check-in fee. We paid this fee and then went to our room only to find that it was not even ready for check-in...not cleaned, no towels, fridge smelled as though something died in it. When we pointed this out to the front desk clerk, she indicated that she was "washing towels as fast as I can." Are you kidding me, no apology, just basically deal with it, I am busy. I am completely fine had they said you are early and cannot check in yet. The experience the rest of the weekend was horrible, they did not fix the fridge and when we came back later that evening, they moved us to a different room, only after we demanded this. That room did not have towels in either and the front desk never apologized. I have spoken with the manager and sent an email indicating my displeasure with their hotel and have not even received a response back, let alone some sort of compensation or incentive to get us to come back. I travel to Texas twice per year for business and bring several people with me. I will make it well known that this hotel should not be used.
Comment from Hotel Management
Sep 19, 2014 by Ashley, Hotel Management
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We hope you give us another chance when in the area.