Ratings based on 558 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom cleveland, ohio

Close to airport, only positive.

Posted Apr 13, 2015
Old and run down. Rooms were not ready at 4:00 when we arrived. We were told we could have ajoining rooms (confirmed on phone 3 weeks prior) and they put us in rooms 301 and 322. After complaining, were moved to 400 and 401- not ajoining but at least close. If I had not prepaid for these room I would have NEVER stayed.
Comment from Hotel Management
Apr 22, 2015 by Anish Patel, Hotel Management
We regret to hear about your disappointment in not receiving adjoining rooms We attempt to fulfill each of our guest’s requests to the best of our ability.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Home grown Texan-living in North Dakota

one night layover to catch flight out

Posted Apr 11, 2015
Pros: Comfortable bed
Cons: Ice maker needs to be on ever floor that has guest rooms. Not every other floor.
Location: Little hard to find but perfect to get to the airport especially during rush hour traffic
Not the easiest place to find , the hotel is a little older but well maintained. Just needed a comfortable bed for the night and they had one. It was very comfortable and the room was well insulated and I did not hear outside noises and being on the first floor thats a must. Within 5 miles of dfw airport so this hotel served me well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place, close to the highway!

Posted Mar 29, 2015
The initial impression was good, the only problem we experienced was a loose tile in the bathroom and the toilet was loud when flushed.
3 out of 5
by A verified traveler

Disappointing

Posted Mar 24, 2015
Pros: The hotel has a great location. it was minutes to DFW and right off the expressways.
Cons: It needs to update amenities on its website. It needs better maintenance and cleaning.
Location: It has great location. It's an easy trip to Dallas or Fort Worth.
We have stayed at this hotel twice. First time it was okay but the hot tub was broken. The hotel was really clean and the staff very accommodating. This year not only was the hot tub was out of order but the pool was too!! The stand that held the refrigerator was broken, the carpets were stained. We had three people in our room but there wasn't enough towels, pillows and blankets. We didn't think they had enough staff. We had to always go down to the desk for towels because there was only one person at the hotel at night. The Breakfast was okay but I didn't think they were prepared for the number of people staying at the hotel.
Comment from Hotel Management
Mar 29, 2015 by Sweta, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the issues you experienced at our hotel. We recently purchased the hotel and we are in the process of updating the property. I assure you we are also working diligently to ensure that our customer service not only meets but exceeds our customers' expectations.
2 out of 5
by A verified traveler

Disappointing!

Posted Mar 22, 2015
Pros: We enjoyed the breakfast.
Cons: house keeping and pool
We have stayed at this hotel before, the hot tub was not working. We picked this hotel specifically for the indoor pool. We get there and there is a sign n the door that states the pool is closed! I asked for corporate office to give me call regarding this matter twice and still no call. we stayed for a couple of days, housekeeping gave us more towels but didn't make the beds and didn't throw the trash. the breakfast was good.
Comment from Hotel Management
Mar 29, 2015 by Sweta, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the issues you experienced at our hotel. We recently purchased the hotel and we are in the process of updating the property. I assure you we are also working diligently to ensure that our customer service not only meets but exceeds our customers' expectations.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom T

Spring Break

Posted Mar 21, 2015
2 night stay, everything was good, only that I had kids and the pool was close during our stay.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

OK Airport Hotel

Posted Mar 20, 2015
We stayed briefly the night before a flight. The staff were awesome and helpful. The bed wasn't uncomfortable but wasn't awesome. Breakfast was good but boring.
3 out of 5
by A verified travelerfrom Ft Hood Tx.

We specifically asked for a pool.

Posted Mar 20, 2015
Upon arrival we were told the pool had not been operable for 2 months, yet the website clearly states they have a heated indoor pool. A correction would have been nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisiana

Nice hotel easy access .

Posted Mar 17, 2015
Pros: Cleaness
Location: Shopping area the mall.
My experience was great , room was nice bed was comfortable .
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2015
The staff is very friendly. There has been updates to the lobby and other parts of the hotel but the rooms are a little room down. Felt safe while we were there with 2 little children. Part of the reason we had choose to stay there was for the pool and it was out of order the whole time we were there. Breakfast was good.