I booked a double suite. When we arrived at the property at 11:45 pm after traveling all day, I was told that they didn’t have a double suite available and would have to put us in a regular double room. When I asked how that was possible since we reserved a double suite, the front desk person told me that they had to move another guest into my room who didn’t like their double suite.
When I stated I was upset about this, her response was that we could wait in the lobby (at close to midnight) while they changed the sheets in the double suite that the other guest didn’t want! Horrible experience!! We will not be staying at this hotel again!!!