Ratings based on 309 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
by blaine from CA
Staff were not helpfulPosted Apr 15, 2014
Wallet was stolen on trip while out on town. Wife called to pay for room because I needed to cancel my cards, staff refused to accept her card over phone and told her she would have to fly to Dallas to present card in person. Staff refused to let her talk to a manager. I had to step in to insist and demand. Will not return to this location. Love Dallas. Unfortunate customer service.
for Everyoneby Sheila from Clinton Arkansas
Big Game night!Posted Apr 14, 2014
Pros: Everything! All the places to sit and enjoy with company.
Cons: Nothing to add...everything was great!
We came to Dallas to watch Phoniex Suns play the Mavericks. We were pleasantly surprised by how nice the hotel was and all the amenities plus the great breadfast in the morining. Enjoyed the fire ring and the nice chairs to sit. Plus during breakfast, I was able to catch the weather forcast! Will be back! Thank you for the wonderful experience!
for Everyoneby Edgar from El Paso, Tx
Dream hotelPosted Mar 25, 2014
Check in on time, very good service, staff very friendly and nice..hotel was very clean and the price was excellent can wait to go back to Dallas, Tx and I will be staying there again....
for Everyoneby A verified traveler
Conference stayPosted Mar 20, 2014
Good quality hotel at competitive price (compared to others in Dallas). Staff were extremely friendly, helpful and proficient. My only slight issue was its location, which was not downtown near the conference location, so couldn't walk in and out, but taxis were easy to get and cheaper than renting a car and parking downtown.
for Everyoneby Ashley from Houston, TX
Overall our stay was OKPosted Mar 18, 2014
Pros: the location was ideal.
Cons: Parking, luggage carts, efficiency with staff.
There was nothing spectacular about our stay, but nothing horrible except parking. It was a convenient location and the lobby wsa updated with a nice eating / bar area. Food was okay. Our room was standard, but the bed was not very comfortable. They only had 1 luggage cart to speak of for the whole hotel so it made loading luggage a little difficult having an 18 month old to carry as well. Parking was a nightmare! Spaces are small and cars were parked over the lines every 3rd car or so, so we had to circle around for 20 minutes and then finally park in a neighboring hotel's parking lot. Without having a luggage cart, we had to walk a long distance with a baby, carring 6 bags of luggage. Their security guard did not help with the parking situation and they didn't enforce rules about parking either. When we left a noticed that a few of the cars that parked over the lines had been keyed. Glad we parked away from the hotel.
Jan 19, 2014
Thank you for taking the time to leave some feedback about your most receent stay and sharing examples of where we failed to meet your expectations. I apologize for the lapses you encountered with our parking as well as the availability of our luggage carts. I assure you this is not typical of a stay at Courtyard by Marriott Dallas Medical & Market Center. As you noted, parking is a challenege especially when we have special events going on like we did that weekend. This is no way is an excuse as we should have better parking polices in place. I understand the need for luggage carts. I am a father of a young child as well and it is a difficult task packing for and carrying around additional luggage, you never know what you'll need. Please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.
for Everyoneby Glen from Texas
Highly recommended!!Posted Mar 16, 2014
Great hotel at a reasonable price. Really enjoyed our stay there.
Jan 20, 2014
Hello Glen! Thank you for the great recommendation. We appreciate the time you spent leaving feedback about your stay and we look forward to hosting you again in the future.
for Everyoneby Echo from Springfield
nice hotelPosted Mar 14, 2014
Pros: wifi is fast and free. Stuffs are nice, room is clean.
I stayed in Courtyard hotel in San Diego and I thought give it a shot at Dallas as well, well, this hotel never disappointed me. The customer service is nice, the room is clean and comfortable. The wifi is fast as well, and it is free!!! I will centainly recommended this hotel for your Dallas trip!
for Everyoneby pat from Springfield, Mo
Great market trip!Posted Mar 5, 2014
Pros: Location, cleanliness, great staff!
Cons: Coke products! I am a diet cake addict....but Pepsi got me for one night!
Location: I was here for Market so that is about all I got to do! We will come back in the summer and have some fun!
The hotel was great! Very clean, organized, and efficient! The room was comfortable and all the staff were great!..except the loud lady in the Dining area...I am hoping she was not staff! Oh well...there is always one person to make life interesting!
for Familiesby Ann Marie from Rusk, TX
Walking distance!Posted Feb 26, 2014
Pros: Walking distance to Medieval Times, friendly staff, delicious breakfast
Cons: Not a thing!
Location: Medieval Times is right next door so easy walking distance and close to on/off freeway.
I booked this hotel because it is in the backyard of Medieval Times which made it nice to not have to worry about parking as we could walk to the location. I have to say that I'm so glad we stayed here! The staff were attentive to our needs and morning breakfast was surprisingly tasty! We paid the extra money for breakfast to be included and it was an awesome deal!
for Everyoneby Howellarious from San Antonio
Perfect for us!Posted Feb 24, 2014
Fantastic breakfast, easy to find and plenty of free parking. Perfect hotel for our spontaneous overnight stay in Dallas.
Jan 18, 2014
Hello Howellarious! We're glad you enjoyed your spontaneous overnight here in Dallas. Thank you for choosing to stay with us and we look forward to the next trip!