Terrace/patio

Reviews of Courtyard by Marriott Dallas Plano Parkway at Preston Road

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1004 reviews" "
Rating 8 - Good. 333 out of 1004 reviews" "
Rating 6 - Okay. 74 out of 1004 reviews" "
Rating 4 - Poor. 30 out of 1004 reviews" "
Rating 2 - Terrible. 36 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice property.
Stayed 1 night in Mar 2024

8/10 Good

Dandy

Stayed 1 night in Feb 2024
Response from General Manager on Mar 23, 2024
Thank you for taking time to share your feedback. We look forward to welcoming you again when your travels bring you back to the area.

10/10 Excellent

David

Business traveler
I will stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you for your feedback. We are delighted to hear that you will stay with us again. We look forward to your next visit with us when your travel brings you back to the area.

10/10 Excellent

Peggy or David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was fabulous. The people were helpful. Great experience.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Thank you for sharing your comments regarding your recent stay with us. We are extremely delighted to hear that you had a great experience. We are equally excited to hear that you enjoyed your room and that our associates were helpful during your stay. Thank you again and we look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from General Manager on Feb 18, 2024
Thank you so much for taking time to let us know about your hotel stay. We are thrilled to hear that your hotel stay was GREAT! We look forward to welcoming you back when your travels bring you back to the area.

10/10 Excellent

meysam, Arlington

Stayed 1 night in Nov 2023

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled property and they have wonderful front desk staff who make it a pleasant experience- Carlos, Amy are super nice.
Stayed 1 night in Oct 2023

8/10 Good

LISSA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN CLEAN CLEAN!!
Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.
Stayed 4 nights in Oct 2023

8/10 Good

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to venue
Stayed 1 night in Oct 2023

10/10 Excellent

Amarae

Stayed 1 night in Oct 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities
I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.
Stayed 1 night in Oct 2023

10/10 Excellent

Amarae

Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Thank you for your positive feedback regarding your hotel stay with us. We look forward to welcoming you back soon!

10/10 Excellent

young

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.
Stayed 1 night in Aug 2023
Response from General Manager on Oct 5, 2023
Thank you for your feedback and for staying with us. We are delighted to hear that you enjoyed our clean and newly renovated hotel and that your experience was consistent. Also, our parking lot has a North and South entrance which is how it was built years back. However, it has been newly restored and updated with our recent renovation. Thank you again for your feedback and we hope to welcome you back again soon!

10/10 Excellent

Carla

Stayed 1 night in Aug 2023

2/10 Terrible

Luke

Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.
Stayed 1 night in Jul 2023
Response from Katie Corzo - Assistant General Manager on Jul 27, 2023
Dear Amanda,Thank you for taking the time to let us know about your experience while staying with us. Your experience during check in is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Gaku, Yokohama-shi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.
Stayed 4 nights in Jul 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.
Stayed 3 nights in Jul 2023

10/10 Excellent

Hongtian

Stayed 1 night in Jul 2023

10/10 Excellent

Jhon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Thank you for sharing your feedback with us. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Sterling

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Mike

Stayed 1 night in May 2023
Response from General Manager on Jun 26, 2023
Thank you for sharing your feedback with us. We are delighted to know that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Okay

Nancy, Houston

Liked: Cleanliness, property conditions & facilities
The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.
Stayed 2 nights in Mar 2023

10/10 Excellent

Erin

Stayed 2 nights in Nov 2022
Response from General Manager on Feb 25, 2023
Thank you for providing a high rating on your experience at our hotel. We are delighted to hear that you enjoyed your stay and look forward to your next visit with us when you are back in the area.

8/10 Good

Amir

Liked: Cleanliness, staff & service
Nice and clean
Front of the building was being remodeled but rooms were very clean.
Stayed 5 nights in Feb 2023
Response from General Manager on Feb 25, 2023
Thank you for staying with us and providing feedback. We are delighted to hear that you enjoyed our clean and newly remodeled rooms. Our exterior renovation is anticipated to be completed by late March. We look forward to welcoming you back to hotel when you are back in the area and can experience our fully renovated hotel.

6/10 Okay

Aditya

Business traveler
Liked: Cleanliness, room comfort
Poor customer service
Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2023
Response from General Manager on Jan 14, 2023
Thank you for taking time to share your experience at our hotel. We are glad to hear you enjoyed your stay with us. We look forward to your next visit with us when you are in the area.

4/10 Poor

Henry

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.
Response from General Manager on Dec 24, 2022
Thank you for taking time to let us know about your experience while staying with us. I have shared your feedback with the Engineering team regarding the bathroom fan so it can be addressed. Regarding the pool, we do have a pool on property. It is an outdoor pool and it is closed for the winter season due to low and freezing outside temperatures which we experienced in Dallas this week. It will re-open in the Spring season, when the outdoor temperatures are comfortable and safe for our guests. Thank you for commenting on our clean rooms. Additionally, the rooms have been newly renovated as of July of this year. We consistently receive positive comments regarding our updated rooms since the completion of the room renovation. Moreover, as we are a Courtyard brand, we have a Bistro restaurant on property which serves breakfast and has it's own menu with ala carte pricing as is the same with all Marriott Courtyard brand hotels. Thank you again for staying with us and we look forward to your next visit when you are back in the Dallas/Plano area.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience
Response from General Manager on Jan 14, 2023
Thank you for staying with us. We are glad to hear that you enjoyed the convenience of the hotel location. We look forward to your next visit with us.

8/10 Good

Hugo

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Under exterior renovation
I was not notified that the hotel is under an exterior renovation, and it does not look well outside.
Stayed 1 night in Dec 2022

10/10 Excellent

Chandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled rooms. Very nice. They are still working on the exterior, but didn’t interfere with our stay.
Stayed 1 night in Dec 2022

10/10 Excellent

Rassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Steven, Lampasas

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
PROPERTY UNDER EXTENSIVE RENOVATION! STAY AWAY!

2/10 Terrible

Steven, Lampasas

Traveled with group, Business traveler
Disliked: Property conditions & facilities
The gorgeous picture representing this property has nothing to do with the actual property. It is under extensive renovation. Somehow they forgot to mention that when booking the room.

8/10 Good

MI

good
Stayed 1 night in Aug 2022

8/10 Good

Sarah, Yuba City

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Our stay was average. The beds are very comfortable, but they don’t serve coffee until 6:30am. We had to leave by 6am both mornings for business. There is a coffee maker in the room but powdered creamer isn’t my thing. Good value for the price. Close to lots of restaurants (driving distance).
Stayed 2 nights in Oct 2022

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Nereida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is being remodeled so you will have to walk in through a back door. The room is very nice, bed is comfy. You can hear almost any noise near you.
Stayed 3 nights in Sep 2022

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Linda

Stayed 1 night in Oct 2022