Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Perfect for our needs.

Posted Sep 15, 2014
Pros: Easy to get to. Convenient to everything needed.
We spent the extra $10.00 to get the included breakfast. The first morning I was sad I couldn't get a latte (from Starbucks) with my breakfast, even though last time I was able to. The 2nd morning I was going to go ahead and just pay for one, (I don't like coffee without the good stuff). The person helping us very kindly made me a "blond". and got me some creamer from the back. Perfect. If he had done that the first morning, it would have been a perfect stay. But I have no complaints really. Everything was nice, clean and welcoming. There are shops and restaurants close and the hotel is very convenient to where my daughter lives. We have stayed here 4 times now. We will stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Nice, clean, and spacious room...good location

Posted Sep 3, 2014
Pros: cleanliness, good location
Location: good location...near to everything..
Room was pretty clean and very spacious.. went for a late check in and they were okay with it...
5 out of 5
Recommended
for Business Travelers
by A verified traveler from central texas

great hotel due to location, near hospital, shops

Posted Aug 31, 2014
Pros: location and it is very clean and comfortable, the price is right too.
Cons: tv - offer movies. Too many sports channels and women are in business too...we like a good movie when we can relax after a busy financial meeting.
Location: tons of restaurants and tons of shopping opportunities. Very nice neighborhood
May not offer free breakfast but has high quality coffee bar and nice menu, good business hotel. Who has time for breakfast anyway.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hot room.

Posted Aug 18, 2014
Pros: Facilities.
Cons: A/C
The A/C was not adequate for the temperature (up to 105 degrees).
4 out of 5
Recommended
for Everyone
by A verified traveler from plano texas

Nice getaway

Posted Aug 16, 2014
The only thing that I had a problem with was my refrigerator and the point I never received the microwave.
2 out of 5
by A verified traveler

Posted Aug 14, 2014
Pros: location for business needs
Cons: buy new beds, improve the food for the price
Inattentive staff, poor quality breakfast for prices charged, beds were not supportive
Comment from Hotel Management
Aug 14, 2014 by Missy, Hotel Management
Thank you for taking the time to give us feedback on your recent stay! I hate to hear that it was not an enjoyable one! Especially that my Team and I did not make you feel valued as our guest! I will definitely be taking your comments back to the staff to see how we can improve for your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the money

Posted Aug 11, 2014
This was a very easy hotel booking experience. The facilities were nice, modern, clean and the staff was friendly. Very happy for the price paid.
Comment from Hotel Management
Aug 12, 2014 by Missy, Hotel Management
We are thrilled that you had such a great stay with us! Also, that you were able to enjoy our great deals that we offer our weekend guests! We look forward to your next visit!
3 out of 5
Recommended
for Everyone
by A verified traveler from Spicewood

Nice hotel close to everything I needed

Posted Aug 5, 2014
The pool was trashed and the one time my wife and I wanted to use the pool at a hotel we could not. I ask when I first got there ( on our 3 day stay ) when it would be ready to use and they said the next day. The next day I asked again and was told it wouldn't be ready for a week . Wow !!! Now understand this I take care of several pools where I work and I know I could have had that pool fixed and perfect in 24 hours or less. So that really SUCKED !!!
Comment from Hotel Management
Aug 8, 2014 by Missy, Hotel Management
Thank you for giving us feedback on your recent stay! I apologize that we did not meet your needs with our pool being out of service during your time with us. I can assure you that we were working as fast as possible to get it in perfect condition for our guests! Unfortunately, we were unable to complete the task in time for you. For that, I am truly sorry! I do hope that you will try our hotel again during your next trip to Plano, so you can enjoy our beautiful pool area to the fullest! Sincerely, Missy Aday General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Brasilia, Brazil

Good hotel in the convenient location

Posted Aug 4, 2014
Pros: Location and professional staff.
Cons: The condition of the room. It seems a bit old.
Location: Shopping and restaurants
The staff at the hotel are professional and very attentive to your need. Anyhow, the hotel room is getting a bit old and might need to get some updates in the near future. Otherwise, everything else is very good. I would still recommend this hotel for both business and leisure. The location is also excellent and near many shopping and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice Facility

Posted Aug 4, 2014
Good value for the money. Nice Facility and friendly staff.