Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Las Vegas

Posted May 1, 2015
It wasn't far from airport but this hotel is rundown. If your on a budget then its fine.
Comment from Hotel Management
May 6, 2015 by Manager, Hotel Management
Thank you for your recent review of your stay. We appreciate the kind comments about our location; however, we apologize that your stay was not up to your standards. To uphold our company's high standards, we will begin removing worn items from our rooms moving forward. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
2 out of 5
by A verified traveler

Posted Apr 20, 2015
no comment. rooms are dirty, smelly . but staff was good
Comment from Hotel Management
Apr 24, 2015 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate the kind comments about our staff; however, I am very sorry that your room had cleanliness issues. I discussed your comments with the team, and we are double checking all rooms before guest arrivals to ensure they are fresh and clean for every guest. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
2 out of 5
by A verified traveler

Confused

Posted Apr 15, 2015
Checked into uncleaned room & had to wait. After front desk contacted me to let me know room was cleaned... It was not! Upon entering uncleaned room for the second time, I contacted front desk only then to be notified they changed my room. Confusing!
Comment from Hotel Management
Apr 22, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that your room was not ready upon check-in. In response to your feedback, we are using your feedback as a training moment to do our best to make sure we are checking the rooms for arrivals so this does not happen again. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok for the $$ spent

Posted Apr 13, 2015
My wife and I were needing a reasonable rate hotel and thru Expedia this was our choice. Saved over $30 booking with them. The room was about what we expected but was fine since we really just used it to sleep. Would come back if I needed a room for a short time period.
Comment from Hotel Management
Apr 22, 2015 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I am so pleased to read that we were able to provide you with a comfortable room at a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3 out of 5
Recommended
for Everyone
by A verified traveler

pretty cheap and not bad

Posted Mar 10, 2015
hotel is very close to the airport visible from the distance. a lot of parking space. clean but a bit worn off but i can't complain as the price was excellent.
Comment from Hotel Management
Mar 30, 2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. We are so happy to hear that there was plenty of parking space and we provided you with a clean room at an affordable price. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to DFW airport

Posted Mar 7, 2015
Stay was ok, friendly staff. Room needs serious updating but was not bad for the price. I would stay there again.
Comment from Hotel Management
Mar 26, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I apologize that our amenities were not what you were expecting. Still, it is great to hear that our staff was friendly and that our hotel was a good value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Business Travelers
by Rubenfrom Oakland

Keep Up The Good Work

Posted Feb 7, 2015 on Hotels
It was great
Comment from Hotel Management
Apr 25, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are happy to read that we provided you with great service from our team and a quite and clean room. Once more, thank you for posting your review. We look forward to having you visit with us again.
3 out of 5
Recommended
for Couples
by Sandra

Reasonably priced but not clean or well maintained

Posted Jan 27, 2015 on Hotels
The price is very reasonable and the location is handy to the airport.Cleanliness is an issue however and amenities are poor. There's not even a glass in the bathroom to drink from or a single dish in the kitchen cupboards. Having said that, the beds are comfortable, the room is warm and there's plenty of hot water and towels.
Comment from Hotel Management
Apr 11, 2015 by Manager, Hotel Management
Sandra - Thank you for providing us with details about your stay. We appreciate the kind comments about comfortable beds and the room comfort; however, we apologize that their were issues with the cleanliness of the room and that the amenities were poor. In response to your feedback, I am meeting with our housekeeping staff to go over your concerns. Also, I apologize that our fully equipped kitchens were not fully explained. Everything you need for your fully equipped kitchen, including pots, pans, glasses, etc..., is available upon request. This gives you a customized cooking experience while eliminating clutter. It also helps us to ensure that every item that reaches your room has been properly cleaned. I really appreciate you bringing all of this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
3 out of 5
Recommended
for Personal Event
by Jerryfrom Dallas

Satisfied

Posted Jan 25, 2015 on Hotels
Nice stay for the price. Clean room, friendly staff. Would stay here again.
Comment from Hotel Management
Apr 11, 2015 by Manager, Hotel Management
Jerry - Thank you for taking the time to write a review of your stay. It's great to hear that the room was clean and our staff were friendly. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1 out of 5
by A verified traveler

Never Again

Posted Jan 22, 2015
Pros: Wasn't anything
Cons: Everything
Location: Struggling part of town where you didn't feel safe.
Not clean, not comfortable and poor service. What more could you ask for?
Comment from Hotel Management
Mar 7, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness, service, and safety concerns that you mentioned in your review. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.