Ratings based on 1,258 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Medium satisfaction

Posted Apr 20, 2015
Staff was not all friendly, room was ordinary, we got our money's worth and that's about it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Good hotel close to Conv. Ctr. for the price.

Posted Apr 18, 2015
Good hotel for the price as compared to other area hotels for twice the price. Close to Conv ctr, Dealey Plaza, and DART.
Comment from Hotel Management
Apr 19, 2015 by Brian Angerer, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are certainly very happy that you were able to enjoy what Downtown Dallas has to offer at a valuable price with us. We truly appreciate the four star review and hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 out of 5
by A verified traveler

horrible, not worth the price I paid for....

Posted Apr 17, 2015
Pros: nothing
Cons: everything starting from the pricing
The hotel looked very different from the pictures, I paid $130 per night for a king size bed and a high view window, I got a dirty, two queen size bed, looking at some other building windows. mot worth the price I paid for. I have stayed in motels for $60- $80 a night and they look cleaner and better than this place. the hall had a musty old wet carpet smell, the room itself had the ugly smell. the bathroom was tiny, the bathtub would flood every time we took a shower, and the whole experience was horrible. after my husband being in Afghanistan for the past two years, and this hotel we stayed in, looks this way and smells this way. seriously not worth the money at all. and don't even let me get started about the so called "gym" it was a tiny room with 4 machines and two or the broken. so there goes my high hopes on this place. the whole two days was a disaster.
Comment from Hotel Management
Apr 19, 2015 by Brian Angerer, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We are very sorry that you had such a horrible experience with us. We appreciate your feedback. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom w

Good deal. Nice rooms.

Posted Apr 17, 2015
Only bad part was the outdated gym and parking was an expensive hassle.
Comment from Hotel Management
Apr 19, 2015 by Brian Angerer, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for this fabulous five star review. We are sorry that our gym did not meet your expectations and that the parking was a hassle. Please note we are working to update our workout facility. We will speak to the parking facility and try to come up with a better system, but please note that parking in Downtown Dallas is expensive, and none of it free. Thank you again for staying and for the five star review. We hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Nice hotel with friendly staff

Posted Apr 12, 2015
Stayed here for a mini vacation to get out of NYC. Was given an upgraded room from a queen to a king with balcony (balcony access was restricted though due to unknown reasons) the balcony door was screwed shut as well as the handles removed. Was fine by me because I had requested a basic room. This room was much bigger, and the view was great. The AC worked wonderfully, and no weird smells. Everything was clean and I enjoyed sleeping in there. The doors slamming early in the morning was the only noise I heard. A little construction going on outside, but it was later in the day. There is a pool and gym on the 9th floor. The pool area was much larger than I thought it would be. Unfortunately it was cloudy and rainy for most of our stay, so it was too cold to enjoy the pool. The staff is wonderful! We had breakfast in the restaurant each morning. It was about $15 each. They served all normal buffet breakfast items including sausages, bacon, eggs, pastries, French toast, pancakes, fruit, etc. The buffet was worth the money, and the food was a perfect start to the day. We also used the Shuttle service provided by the hotel. Amine (our driver) brought us anywhere we wanted to go-McKinney Ave, House of Blues, Deep Ellum, and also picked us up when we called. What a great service provided by the hotel! Only place we couldn't use the shuttle service was to the airport (DFW) which we thought we could when booking... So that was disappointing. It was $50 +tip each way...
Comment from Hotel Management
Apr 15, 2015 by Brian Angerer, Hotel Management
Dear Carolyn, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We appreciate the wonderful four star review, and all of the fantastic comments that went along with it. We are certainly glad you were able to enjoy your mini vacation with us. We will also definitely share your comments regarding our shuttle with Amin. Thank you again for the great comments, and just for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NSB, FL

Exceeded expectations!

Posted Apr 10, 2015
Great location. Very quiet considering the downtown location. Excellent bed linens, comfortable bed and great pillows. Professional and well trained staff. Self-parking or valet in the building. Many restaurants within easy walking distance and a comfortable area with no security issues as you find in many metro areas. Killer views.
Comment from Hotel Management
Apr 11, 2015 by Brian Angerer, Hotel Management
Dear Chad, Thanky your gor staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We truly appreciate you taking the time to review our property, the wonderful comments, and that we exceeded your expectations. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 out of 5
by A verified travelerfrom Texas

Good location, bland choice. Pack your Glock.

Posted Apr 10, 2015
Pros: Location.
Cons: Room comfort, patio accessability, complimentary parking.
Location: In the middle of Downtown Dallas. Walking distance to museums, convention center, West End, Aquarium.
If you reserve here, I wouldn't pre-pay. We did this, and were stuck in a room that had the glass door to the deck screwed shut. Parking is $16 a day for self park. $20 for valet. Those are your only options. The AC was pretty noisy, as well. For the price, I should have gotten two nights at a Motel 6 and been more comfortable. As a side note, unless you have a weapon, avoid the DART station next to the hotel. If you do have one, avoid the cops that hang out there en mass.
Comment from Hotel Management
Apr 11, 2015 by Brian Angerer, Hotel Management
Dear Rick, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We appreciate your comments and are sorry you did not enjoy your stay with us. As for the area, you said it yourself that there are plenty of public servants in the area. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in downtown dallas

Posted Apr 10, 2015
Hotel has everything you need and the staff were very friendly and helpful
Comment from Hotel Management
Apr 11, 2015 by Brian Angerer, Hotel Management
Dear Alan, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We are very glad that we were able to WOW you and look forward to many returns. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 out of 5
by A verified travelerfrom dallas

Very dated and without amminites

Posted Apr 10, 2015
Pros: Not very much
Cons: Total renovat
Parking very expensive. Very small room. Had to ask for a luggage rack. Mattress z
Comment from Hotel Management
Apr 11, 2015 by Brian Angerer , Hotel Management
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are sorry that you did not enjoy your stay with us. We appreciate your comments and will make sure and share them with all of our management and staff. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Posted Apr 9, 2015
Good location,hotel was clean, pool area was beautiful and clean
Comment from Hotel Management
Apr 11, 2015 by Brian Angerer, Hotel Management
Dear Mimi, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We appreciate all the nice comments, and are very glad you were able to enjoy yourself. We also thank you for taking the time to write this five star review. Thank you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown