Exterior

Reviews of Crowne Plaza Suites Arlington, an IHG Hotel

4 out of 5
Crowne Plaza Suites Arlington, an IHG Hotel
2700 E. Lamar Boulevard, Arlington, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 482 out of 1005 reviews" "
Rating 8 - Good. 224 out of 1005 reviews" "
Rating 6 - Okay. 127 out of 1005 reviews" "
Rating 4 - Poor. 86 out of 1005 reviews" "
Rating 2 - Terrible. 86 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was immaculate , staff were great and welcoming . Room was clean and appealing
Stayed 1 night in Mar 2024

10/10 Excellent

JUVENCIO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean environment approachable staff with knowledge easy parking
Stayed 2 nights in Mar 2024

10/10 Excellent

Krystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the family!
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Arlington Management on Mar 18, 2024
Hello Krystal, Thank you for your perfect review and for recognizing our amazing staff! We hope to host you again soon!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel with the indoor pool. We enjoyed our stay! Everything was clean and well kept. We would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Arlington Management on Mar 18, 2024
Hello Christina, Thank you for the perfect review! We hope to host you again soon!

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Noise
Stayed 1 night in Mar 2024
Response from Crowne Plaza Arlington Management on Mar 18, 2024
Hello Gary,Thank you for the review! We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
Very clean hotel and attentive service
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Management on Mar 15, 2024
Hello Deborah,Thank you for the perfect review! We hope to see you again soon!

10/10 Excellent

Kyndal

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in process. Beautiful facility. Conference was held at this location.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Management on Mar 15, 2024
Hello Kyndal, Thank you for the perfect review! We hope to see you again soon!

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place
Stayed 1 night in Jan 2024
Response from Crowne Plaza Management on Feb 2, 2024
Thank you for the great review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Crowne Plaza Management on Feb 2, 2024
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crowne Plaza Management on Dec 29, 2023
Thank you for the perfect 10/10 review! We are happy you had an excellent stay and look forward to your next visit.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took my husband to see the Cowboys…. The hotel was only minutes from the stadium. Room was really clean stay was really friendly & helpful. Would definitely stay again if we were to go back to Texas!
Stayed 3 nights in Dec 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

6/10 Okay

Janet

Our room was not very clean. Furniture was dusty, hand prints on mirrors. Visable food remnants and gravel in the rug. A commented to the person who checked us in and to management, by text and no one cleaned it in the entire time if our stay
Stayed 4 nights in Dec 2023
Response from Crowne Plaza Management on Dec 29, 2023
We appreciate you taking the time to write this review. It is wonderful to know you appreciate our location as well as our friendly staff. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the condition of your guest room. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. This feedback has been provided to our housekeeping team to ensure that this does not happen again. I sincerely hope you stay with us again in the future so we can show you just how exceptional we can be. Thank you again for your review and have a wonderful day!

10/10 Excellent

Shenekqua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Kendahl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 10/10 review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Todd

Stayed 4 nights in Dec 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 10/10 review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 10/10 review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

8/10 Good

Sonya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location. I think the staff could use help at the bar and Kitchen. What I didn't like is the room didn't have a microwave nor safe.
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Management on Feb 5, 2024
Hello Sonya, Thank you for taking time to leave us a review! We appreciate your feedback and will be sure to follow up with our teams on how we can improve in the future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ATT Stadium
We stayed for one night very close to the ATT Stadium. The staff members are very friendly and checked if we needed anything. Comfortable bed and clean room. We will definitely stay again.
Stayed 1 night in Nov 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 10/10 review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Samantha J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and staff was great!
Stayed 2 nights in Nov 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Erica, Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during Thanksgiving and it was very busy but the staff was amazing. Angela at the front desk was very friendly and checked in with us to see how things were going. Kayla in the restaurant was very personable and talked with guest making them feel like family. Location was great and right off expressway making quick trips to entertainment areas. We will definitely be staying here again.
Stayed 4 nights in Nov 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff and place was very clean, but i was not happy. The spa,, and the indoor swimming pool was cold as spa was not working, thats the reason i choose here but didn't get that so not happy at all.. with it.. and was not told about till i went to use both... I feel items like that should be towed to people beforehand I paid good money to expect these services and did not receive
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, daily room service , great breakfast
Stayed 3 nights in Nov 2023
Response from Crowne Plaza Management on Dec 21, 2023
David - Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your entire stay, and we look forward to your next visit with us!

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on site restaurant is nice and the staff was friendly and helpful. The Wi-Fi doesn't cover all rooms though, which was a minor inconvenience
Stayed 2 nights in Nov 2023
Response from Crowne Plaza Management on Dec 20, 2023
Thank you for the perfect 5 star review and for recognizing our extremely courteous staff! We are very happy to hear that you enjoyed your entire stay with us, and we look forward to your next visit!

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Crowne Plaza Management on Dec 20, 2023
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Crowne Plaza Management on Dec 19, 2023
Thank you for the perfect review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

2/10 Terrible

Chhaya

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Linens and towels were smelly
Stayed 3 nights in Nov 2023
Response from Crowne Plaza Management on Dec 19, 2023
Thank you for taking the time to let us know about your stay. I am sorry to hear that we failed to meet your expectations. Let me assure you that your experience does not represent the quality and service we are known to provide. I hope that you will give us another opportunity to better serve you in the future.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed Friendly Staff and Very Clean and Comfortable Rooms
Stayed 1 night in Nov 2023
Response from Crowne Plaza Management on Dec 19, 2023
Thank you for the perfect 5 star review and for recognizing our extremely courteous staff! We are very happy to hear that you enjoyed your entire stay with us, and we look forward to your next visit!

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay and spacious room just would be better if the inside pool would have warmer water it was freesing for being an inside pool and the jacussi was not working
Stayed 1 night in Nov 2023
Response from Kayla - Manager on Duty on Nov 7, 2023
Thank you for the perfect 5 star review! I want to apologize for any inconvenience with the jacuzzi. We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 10/10 review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay will definitely be back soon thanks
Stayed 1 night in Oct 2023
Response from Crowne Plaza Management on Oct 29, 2023
Good afternoon, Antonio.Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2023

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was spacious, clean and quite. Convenient to Six Flags. The restaurant was like a sports bar with similar food, how ever it was good and the staff were great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Irina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome recent remodel !!! lackluster breakfast:-(
We stayed in this hotel in 2018 and our kids (and we too) loved it. It has been remodeled and the room was excellent on all fronts! Our only unhappy feelings came from the expensive breakfast that was not fresh. The previous stay they had "to order" omlets and brought then to the table. This time it was buffet and very few guest were there that day so the food had sat in the warmers for several hours and it was apparent. BUT the hotel was excellent!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Jabari D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Kathleen

Traveled with family
Minimal Amenities
Not enough amenities. 2 washrags☹️ No microwave in room☹️ Snack prices?RIDICULOUS!!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got in very late and staff was friendly and belpo
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2023
Response from Crowne Plaza Management on Dec 22, 2023
Thank you for the perfect 5 star review! We are happy to hear that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Darwin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2023
Response from Kayla B. on Oct 3, 2023
Thank you for the glowing review! We hope to see you again soon!

8/10 Good

Adriana

Liked: Property conditions & facilities, room comfort
MID
The front staff was good at night but the lady in the morning is so rude. Food at the bar was so good! Get the burger 🍔... the staff for breakfast the lady wasn't very nice. Overall I may not stay again, I called ahead to get birthday stuff maybe a balloon and some champagne and the front lady the ride one said no- I've always done this at every hotel so it was weird she said no.
Stayed 2 nights in Sep 2023
Response from Kayla B. on Oct 3, 2023
Good afternoon, MID. Thank you for taking the time to share your thoughts with us. I sincerely hope that you will accept my apologies for failing to exceed your expectations. As you can see by our reviews and guest feedback, this does not represent the quality and service we are know to provide. Unfortunately, we did not have ample time to follow through with your request. Our time frame for special request is 48 hours. I sincerely hope you will stay with us again in the future so we can show you just how exceptional we can be.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always
The front desk attendant was so nice and attentive. The bed was extremely comfortable and the room was quiet.
Stayed 1 night in Sep 2023

10/10 Excellent

Raylen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Maya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and suites were really good size. The hotel seemed a little older but it was clean and updated in the lobby/central area. The coffee maker did not work in the room which was a little unfortunate and there were not a lot of outlets that we were able to use (especially by the beds which was odd) but overall a nice stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and great locato rangers games
Stayed 1 night in Sep 2023

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and always willing to assist. Free parking.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rochelle Lynn

Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Stayed 6 nights in Sep 2023

10/10 Excellent

Arthur

Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with group
Liked: Amenities, property conditions & facilities
The staff was very nice and helpful, the room was very clean and nice. I enjoyed my two night stay and will definitely be back in the near future. I give this hotel a excellent rating all around.
Stayed 2 nights in Sep 2023