Ratings based on 341 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler from Houston
Lovely staff!Posted Aug 15, 2014
Pros: Staff of hotel are exceptionally friendly, and for the most part, knowledgeable. Rooms are clean. Sauna is small, but a nice break to "melt away."
Cons: Please stock your snack/soda machines!!! Overpriced additions (room service, restaurant, bar). And the beds are TOUGH. Love the pillows though! :)
Location: Six Flags was amazing. Water park was okay. There's a few great restaurants in the area... so just ask, the hotel has a GREAT list for dining.
What to say... This hotel was a nice stay. The only difference I can make between the quality of this hotel vs a much cheaper one is the informative, friendly staff, and an overpriced bar/restaurant. The lobby area is attractive, and the previously stated bar was a popular spot. The indoor pool/hot tub was OVERRUN with children on a daily basis. The dry sauna was very nice, and typically isn't as populated as the pool area. Public trolleys can take you to certain popular destinations throughout the city, and the hotel's complimentary transport covers a 3 mile radius (though it was a HUGE pain to get them to pick us up from Six Flags, when the trolley was delayed an HOUR AND A HALF from posted schedule... the hotel has only one transport vehicle). One of the hotel's drivers was very informative on good local digs for food/entertainment (go Jeff!!!). The rooms are spacious, and clean, but I must say that the bed had me feeling like a caveman... sleeping on a rock. This is an older hotel, as you can tell from the facade. All in all, decent stay.
Comment from Hotel Management
Aug 19, 2014 by Hotel Staff, Hotel Management
Thank you for taking the time to write us a review and for recognizing our friendly staff! We are happy to hear that you enjoyed our spacious and clean rooms. Being so close to the major attractions in Arlington, we do have many families that enjoy our pool and hot tub during the summer season. I do want to apologize for the inconvenience you experienced with the city trolley and shuttle. During the peak times in Arlington traffic, we may experience slight delays. We are excited to let you know that we are in the planning phase of our upcoming refresh and hope that you will come back to see our new look.
for Everyoneby A verified traveler from Dew, Texas
Great for the familyPosted Aug 12, 2014
Pros: the shuttle to local attractions within 3 miles...
Cons: the love seat in the living room
Location: Six Flags, The Ball Park, and Cowboy stadium....
With 2 rooms, 2 TV's and 2 kids, it was awesome..... Staff was very friendly and helpful.
for Everyoneby A verified traveler from cypress, TX
Close to the attractions.Posted Jul 21, 2014
I loved the fact that check out time was at 12pm. My boys got to sleep late while my hubby and I ate the breakfast buffet. Food was also good at the restaurant. I wished we could stay longer than the weekend. :)
by A verified traveler from West Texas
Had to move rooms 2x in one day!Posted Jul 2, 2014
Stayed 2 nights. Checked in late w 3 children. The room had a really strange smell, but we were tired, so I decided to suffer through it til morning. After showering kids and putting them to bed, I took a shower. When I stepped out of the bathroom, the carpet in the hallway was soaking wet...the smell in the room was from a lingering water leak. Next day, their computers were down so they couldn't move us to a new room til after 3pm. Once settled in new room, I gave the kids showers...only discover the very same wet carpet. Another water leak. I reported it and the desk clerk came to deliver new keys for the room next door and asked that I show her the wet carpet. She looked around as if to see if my children had gotten the floors wet. She said the (3rd) new room had just been "inspected," so she was sure there wouldn't be a leak there. And she was right. No leak. Just a long black hair hanging off the soap shelf in the shower and a pubic hair in the sink. I was so grossed out. Additionally, the overpriced breakfast buffet is disgusting. The eggs taste like powdered eggs, biscuits hard as a rock & bacon was so greasy it was inedible. All in all, the staff was extremely friendly and helpful, but the entire stay grossed me out and I was more than delighted to check out. I will not stay here again.
Comment from Hotel Management
Jul 12, 2014 by JR, Hotel Management
We certainly appreciate you taking the time to write us a review and for recognizing our extremely friendly and helpful staff! Our team works hard to provide each and every guest with an exceptional experience, and resolve any issues that our guests face. Please accept my apologies for your disappointment in our housekeeping department and restaurant. I am very sorry to hear that the refund we awarded you did not appease your frustrations. It is always our intention to ensure that each guest leaves our hotel satisfied with the service we’ve provided them. Let me assure you that your experience does not represent the quality and service we are known to provide. I sincerely hope you stay with us again in the future so we can show you just how exceptional we can be. Thank you again for your review and have a wonderful day.
for Everyoneby Two Sisters from Vienna, VA
Wonderful; the friendly staff made the difference!Posted Jun 10, 2014
Pros: Everything from the shampoo to the sauna was terrific.
Cons: The bar area is nice but recommend adding some teasers/happy hour specials and/or popcorn machine. There is nothing like the smell of fresh popcorn.
Location: We came for George Strait. Loved Pappasitos and had a great (4-Star) lunch at El Ganache. We had fun shopping for boots at Shepplers and Wild Bills.
We were thrilled to be offered the complimentary van to dine out at a local establishment. We were tired and wanted to have a few drinks so the van was just perfect to ensure our safe and enjoyable evening- THANK YOU!
for Familiesby Shawn from Palestine
Great moderate priced hotel!!Posted May 20, 2014 on Hotels.com
We visited six flags recently. This hotel was exactly what we were looking for. Staff was friendly and accommodating. The rooms were clean and comfy.
for Business Travelersby J Seay from Austin Tx
Good place to stay!Posted May 20, 2014 on Hotels.com
Super friendly staff that go beyond the norm to make you feel welcome. Restaurant pretty good and superior wait staff. Not so impressed with breakfast offerings. Very disappointing that vending machines did not function on any floor.
by A verified traveler
HotelPosted May 12, 2014
The A/C unit in the room did not properly the entire stay. The room was over priced for the type of room & services provided.
Comment from Hotel Management
May 14, 2014 by JR, Hotel Management
Thank you for taking the time to write us a review. Please accept my sincere apologies for any inconvenience you experienced with your AC during your stay. We hope you give us another chance and plan to stay with us again in the near future.
for Personal Eventby Lis from Virginia
HORRIBLE EXPERIENCE!Posted May 12, 2014 on Hotels.com
I don't even know where to begin! The couch was broken (not enough for them to do anything about, just enough to make it uncomfortable as it could be). Room service double charged my credit card for a meal. The room was SMALL and seriously needed updating. The toilet ran almost constantly. The shower was awful. There was NOTHING redeeming about the ROOM. The lobby is beautiful, the pool is nice. If you are looking for a place to stay, LOOK ELSEWHERE!!!!! I wish I had read the reviews and listened to the advice!!! But, I had booked the room for a week, in advance. I will NEVER stay at a Crown Plaza again because of this!
Comment from Hotel Management
Jul 26, 2014 by Brett McMillin, Hotel Management
We certainly appreciate you taking the time to write us a review. I was sorry to read that we failed to meet your expectations in several areas, this is certainly not the normal experience you would receive at our hotel. We are excited to let you know that we are in the planning phase of our upcoming renovations and hope that you will come back to see our new look. We appreciate the feedback for our guests and hope that these issues do not deter you from visiting us again.
for Familiesby Holly from Austin
Noisy but nicePosted May 9, 2014 on Hotels.com
Only complaint is that you can hear what is going on in the lobby in your room, even on the 7th floor. Lucky I had a suite so the beds were away from the door, so my kids slept fine. I slept on the couch which was close to the door, so it took me a while to fall asleep from the noise. The kids loved it though. It's fancyish with a glass roof and a Starbucks in the lobby. Beds were nice, would stay again... But would book a suite so the beds are away from the door.