Ratings based on 307 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by unpleased from Vernon TX
Old and loudPosted Mar 29, 2014
Pool was full of people not staying at hotel. Hair floating all over in pool. Front desk lady was rude!! Fire alarm at 5:45 am. Our room was loud you could hear the elevator all night long. The guy working the frond desk was very nice he should find a better hotel to work at .
for Familiesby Lisa from Greenville, Texas
Nice hotel near Sundance Square in Ft WorthPosted Mar 15, 2014
Pros: The location was great.
Cons: Linens were very rough!
Location: This hotel is near Sundance Square which we planned to visit.
We selected this hotel based on the location and the indoor pool. The front desk staff didn't give the greatest impression because there was one person who was ALWAYS on the phone everytime I was by the desk. I'm sure she was conducting business, but if her job was to be on the phone then it would have been better if she was out of the public eye. I ordered some snacks and chocolate covered strawberries to be in our room which I never received. I asked about them when we checked in and the front desk person said they were being prepared. When we arrived our room was not ready. When we came back later to check in I asked again about the snacks I had ordered and the front desk person said they would be delivered to the room and we did not have to be in the room to receive them. Hotel staff called me the morning of our arrival to ask what time we would arrive and I said around 1pm. I did not expect our room to be ready, but since the person who called told me they would alert housekeeping and try to have my room ready on arrival. Of course, this did not happen, which is fine, but the expectation was set that it was a possibility. I would suggest a different speech for the hotel employee calling so that other guests don't expect their rooms to be ready.
for Everyoneby Todd from Midland, Tx
Nice hotel, great locationPosted Mar 14, 2014
Got a great deal on this hotel through Expedia. Wonderful location for everything we were doing. Beds need help. Sheets felt like kids sheets that were for bed wetters. Staff was excellent, may wish the beds were more comfortable.
for Everyoneby Luz from Arlington
Nice hotel close to ballparkPosted Feb 4, 2014
The staff are so friendly and helpful. My husband and i could not figure out how to get into the parking lot. We called the hotel and a staff member answered and helped us get there. They were very nice and welcoming. It was s a great experiance for my birthday.
by A verified traveler
Posted Jan 27, 2014
for Everyoneby A verified traveler
Nice value, well located in ArlingtonPosted Jan 21, 2014
Older hotel but good value for the price. Buffet is a bit pricey, but they do have a small continental area in the IHG club to take advantage of.
Recommendedby A verified traveler
Posted Jan 5, 2014 on Hotels.com
for Everyoneby S from Texarkana,AR
Nice hotel with good restaurant and bar.Posted Jan 4, 2014
for Everyoneby Mike from Amarillo Tx.
Wonderful Hotel!Posted Dec 31, 2013
One of the nicest hotels I have ever stayed in. Took Grand children, we all were very comfortable and had a blast. Great pool and hot tub.
for Everyoneby Shawn from Kerrville, TX
TX high school football championshipPosted Dec 28, 2013
My daughter flew on from NYC, my parents drove in from west Texas and I came in from the hill country for ten football games in three days. This hotel met all of our needs close to AT&T stadium, indoor pool/sauna/hot tub. The restaurant/bar had a nice selection, the staff was most accommodating, the rooms were very nice. My parents said this was the best Christmas present that they have ever received!!