Meeting facility

Reviews of Dallas Marriott Suites Medical/Market Center

3.5 out of 5
Dallas Marriott Suites Medical/Market Center
2493 N Stemmons Fwy, Dallas, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 185 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 79 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sherri

Traveled with partner
Outdoor furniture was worn. Room was large and comfortable
Stayed 2 nights in Apr 2024
Response from Tammy Vallejos General Manager on Apr 23, 2024
Thank you for sharing your feedback! I'm glad to hear that you found the room spacious and comfortable. Your comment about the outdoor furniture being worn is noted. We appreciate your input as it helps us continually improve our guests' experiences.

8/10 Good

frann

Traveled with family
Liked: Cleanliness
I ha e a disability room was very spacious however the rails were very loose. I did talk to feont desk bit nothing happened. We were also told that he would adjust our parking rate but it didn't happened. And was aware that you get charged for using internet $13.00 a day. No ice machines and know bag ice available.
Stayed 3 nights in Apr 2024
Response from Tammy Vallejos on Apr 16, 2024
Thank you for providing feedback on your recent stay with us. We sincerely apologize for the issues you encountered during your visit. It's disheartening to hear that the rails in your disability room were loose and that your concerns weren't promptly addressed by our team. Your comments will be shared with our maintenance and front desk staff to ensure that necessary improvements are made and that future guests do not encounter similar issues. Additionally, we regret any miscommunication regarding the parking rate and the internet charges which are available complementary for our guest on standard tier. We strive to provide transparent pricing and excellent customer service, and we apologize for any inconvenience caused. Regarding the ice availability, we will look into providing more convenient options for our guests. We truly value your feedback, as it helps us identify areas for improvement. Please accept our sincere apologies, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and convenient for our stay. A/c worked great! The only thing is the room had a distinct smell. Idk if it was the a/c or what but once you acclimated, the smell was unnoticeable
Stayed 2 nights in Apr 2024
Response from Tammy Vallejos on Apr 15, 2024
It's fantastic to hear that the room size and convenience met your needs, and that the air conditioning worked well to keep you comfortable. However, I understand that the presence of a distinct smell could be off-putting initially. Your feedback is valuable for the hotel to ensure a consistently pleasant experience for all guests. Thank you for sharing your review!

6/10 Okay

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was uncomfortable and lumpy, felt as if the bed was 20 years old.
Stayed 1 night in Apr 2024
Response from Tammy on Apr 10, 2024
We're truly sorry to hear about your discomfort during your stay. Ensuring our guests' comfort is our top priority, and we apologize for falling short of your expectations. We value your feedback and will address the issue immediately to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Maegan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, friendly staff.
Stayed 2 nights in Apr 2024
Response from Tammy on Apr 10, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us. Providing a beautiful and clean environment, along with friendly service, is our goal, and we're delighted that we could exceed your expectations. We appreciate your kind words and hope to welcome you back again soon!

10/10 Excellent

Cirila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the comforter was dirty.
Stayed 2 nights in Apr 2024
Response from Tammy Vallejos General Manager on Apr 8, 2024
Thank you so much for taking the time to leave us a 5-star review! We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and a comfortable environment for our guests is our top priority, and we are thrilled that we met your expectations.we sincerely apologize for the inconvenience you experienced with the cleanliness of the comforter during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of this expectation during your visit.Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much-improved experience.Warm regards,Tammy Vallejos General Managertammyvallejos@remingtonhotels.com

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like being able to get a suite(separate sitting area) Would liked to have a microwave though. Our bathroom sink drain (room 310) could use cleaning out. Draining really slow.
Stayed 2 nights in Apr 2024
Response from Tammy Vallejos General Manager on Apr 8, 2024
Jeannet,Thank you for your positive feedback regarding our suites and separate sitting areas. We're delighted to hear that aspect of your stay met your expectations. Your comments regarding the need for a microwave and the issue with the bathroom sink drain in your guest room have been duly noted. Please accept our apologies for any inconvenience caused. Rest assured; we'll address these concerns promptly to ensure a more comfortable experience for our guests. We appreciate your valuable feedback and hope to welcome you back for an even more enjoyable stay.Tammy VallejosGeneral Managertammyvallejos@remingtonhotels.com

8/10 Good

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tammy Vallejos General Manager on Apr 8, 2024
Yuliana,Thank you for sharing your feedback with us. We're pleased to see that you had a positive experience overall. Your satisfaction is important to us, and we appreciate your comments. If there are any specific areas where you feel we could improve to earn that extra star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an even better stay in the future!Tammy Vallejos General Managertammyvallejos@remingtonhotels.com

10/10 Excellent

Kiah

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay. Will surely be back
Stayed 1 night in Mar 2024
Response from Tammy Vallejos General Manager on Apr 8, 2024
Kiah,Thank you for taking the time to leave us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our utmost priority, and we're delighted to have met your expectations. If there's anything specific you loved about your time with us or if you have any suggestions for how we can make your next stay even better, please feel free to share. We look forward to welcoming you back for another wonderful experience in the future!Tammy VallejosGeneral Manager

10/10 Excellent

barbara

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice hotel within a few miles of where we wanted to go
Stayed 2 nights in Mar 2024
Response from Tammy Vallejos General Manager on Apr 8, 2024
Barbara,Thank you so much for taking the time to leave such a glowing review! We're absolutely thrilled to hear that you had such a fantastic experience with us. Providing top-notch service and exceeding our customers' expectations are always our top priorities, and it's incredibly rewarding to know that we hit the mark with you. Your satisfaction means the world to us, and we look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out. Thanks again for choosing us!Tammy Vallejos General Managertammyvallejos@remingtonhotels.com

10/10 Excellent

Siddharth

Stayed 1 night in Feb 2024
Response from Tammy Vallejos General Manager on Apr 8, 2024
Siddharth,We are truly grateful for your 5-star review! It's fantastic to hear that you had such a positive experience with us. Providing excellent service and ensuring our customers are satisfied is what we strive for every day. Your feedback is incredibly valuable to us, and it motivates us to keep delivering exceptional experiences. We appreciate your support and look forward to serving you again soon. If there's anything else we can do for you, please don't hesitate to let us know. Thanks again for choosing us!Tammy Vallejos General Manager tammyvallejos@remingtonhotels.com

10/10 Excellent

george

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and great customer service.
Stayed 1 night in Mar 2024
Response from Tammy Vallejos General Manager on Apr 8, 2024
George,Thank you immensely for your glowing 5 out of 5 review ! We're thrilled to hear that you found our hotel room exceptionally clean, our beds comfortable, and our customer service excellent. Providing a comfortable and welcoming experience for our guests is our top priority, and we're delighted that we were able to exceed your expectations. Your feedback is truly appreciated, and it motivates us to continue delivering outstanding service. We hope to have the pleasure of welcoming you back again soon for another wonderful stay

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo y limpio
Stayed 2 nights in Mar 2024
Response from Tammy on Apr 10, 2024
Thank you very much for your excellent rating! We're delighted to hear that you had a wonderful experience with us. Providing exceptional service and maintaining a welcoming atmosphere are top priorities for us, and we're thrilled that we were able to meet your expectations. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future!

8/10 Good

Ashley

Traveled with partner
Liked: Staff & service, amenities
My husband got stuck in the elevator. That was unfortunate for about 30 mins other than that the area is a little dark but overall good experience
Stayed 2 nights in Mar 2024

10/10 Excellent

krystale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and clean with no interruptions.
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 2 nights in Mar 2024

10/10 Excellent

LeighAnn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Slightly dingy in appearance in some common areas. Room clean, very friendly staff at check in.
Stayed 1 night in Mar 2024
Response from Tammy Vallejos General Manager on Mar 29, 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room clean and that our staff at check-in were very friendly. Providing a welcoming and comfortable environment is important to us. Rest assured, we will address this issue promptly to ensure that all our common areas meet our high standards of cleanliness and appearance.tammyvallejos@remingtonhotels.com

6/10 Okay

Jeremy

It was ok
Stayed 3 nights in Mar 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
great

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Kendra at the front desk was exceptionally nice and very professional!
Stayed 1 night in Mar 2024

6/10 Okay

Lonnie

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The check in staff were nice and room was very clean. I didn't like that they charge almost $30 a night for self parking per car. If your visiting family and not riding together that's another $50 to $60 to add per night. In addition there is no microwave in the room. When I asked about it, they said it was because microwaves were a fire hazard. I guess they've never stayed at other hotels before. Not a deal breaker but very inconvenient to take your food from the 9th floor through the lobby to use their microwave and carry it back up. Little things like these make a huge difference in the customer experience.
Stayed 2 nights in Mar 2024

4/10 Poor

Greg

Traveled with family
Liked: Staff & service
Plenty of area to park and it still cost $25/night. Charge for WiFi as well. Mildew in shower. It’s loud next to I35 but real convenient to UT Southwest Medical campus. Staff very courteous and helpful, especially Tammy in the restaurant. Will consider different hotel when we return.

8/10 Good

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was perfect for a family of 5. Very roomy. Vanity/sink being separate from shower worked out well. Pillows left a lot to be desired and wished they had breakfast included. That is just something that is helpfully and convenient for family vacations. Overall we enjoyed our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Gezim, Forest Hills

Traveled with family
We recently had the pleasure of staying at a Marriott Suites Medical/Market Center in Dallas and I must say, it was a truly exceptional experience. From the moment we arrived, the staff was welcoming and attentive, making us feel right at home. The room we stayed in was spacious, comfortable and meticulously clean. The hotel’s location was perfect for exploring Dallas.
Stayed 3 nights in Mar 2024
Response from Tammy Vallejos on Mar 14, 2024
Thank you very much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at the Marriott Suites Medical/Market Center in Dallas.It's wonderful to know that our staff made you feel welcome and at home from the moment you arrived. Providing exceptional hospitality is at the core of what we do, and we're delighted that our team's efforts were able to enhance your overall experience.We're also pleased to hear that you found your room to be spacious, comfortable, and impeccably clean. Our team takes great pride in maintaining high standards of cleanliness and comfort to ensure our guests have a pleasant stay.We're glad that our hotel's location served as a convenient base for exploring Dallas. We strive to provide a convenient and accessible location for our guests to make the most of their visit to the area.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Dallas! If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

8/10 Good

Angelica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Employees were nice, my room was cozy, the restroom shower was a bit dirty I found a hair in the shower before use. Other than that I thought everything else was clean and nice.
Stayed 2 nights in Dec 2023
Response from Tammy Vallejos on Mar 14, 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our employees to be nice and that you enjoyed the cozy atmosphere of your room.However, we apologize for the cleanliness issue you encountered with the shower in your restroom. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance. Your comments have been shared with our housekeeping team to ensure that proper attention is given to maintaining the cleanliness of our facilities.We're glad to hear that aside from this issue, you found everything else to be clean and nice. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a flawless experience in the future. If there's anything else we can do to improve your stay, please don't hesitate to let us know. Your satisfaction is important to us.

10/10 Excellent

James

Traveled with family and small children, Traveled with group
👍
Stayed 2 nights in Mar 2024

8/10 Good

Eric, south jordan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall. They allowed us a late checkout and that was really nice of them to do. My only complaint was the room was really cold and the heater didn’t work. It’s also by the freeway so it’s pretty loud outside. Some people may like that white noise and some may not. It didn’t bug me too much though.
Stayed 4 nights in Feb 2024

10/10 Excellent

Isaiah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service. Employees were knowledgeable.
Stayed 1 night in Feb 2024

10/10 Excellent

Victoria

Stayed 1 night in Feb 2024

10/10 Excellent

Preea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great hotel but i don't know why you should pay their own parking lot to stay in their hotel but separate like thats just ridiculous other than that its a really good place
Stayed 1 night in Feb 2024

6/10 Okay

Kayla, Conroe

Traveled with partner
Ok let me just say, definitely not worth the $400 paid! My husband and I came in from out of town to celebrate our anniversary. Our reservation was for 2 nights! Our first night was spent freezing throughout the night. We did not have any hot water nor did the heat work. I tried calling the front desk multiple times but the phone just rang. My husband went down and was told there was nothing that could be done being that it was after 11pm so the remaining of that night we were freezing and had to take cold showers which is very uncomfortable and unacceptable. The next day I spoke with Sydney and she had an engineer come to the room but he said a valve needed to be changed for the water and was unsure about the heat as he said he never seen a thermostat that wouldn’t allow you to increase the temperature so we were finally placed us in another room with heat and hot water, THANKFULLY!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jamarcheon

Liked: Cleanliness, amenities
Great community
Stayed 1 night in Feb 2024

4/10 Poor

Jessica

Traveled with group
Disliked: Staff & service
House keeping kept knocking on our doors before even 9:30 and kept trying to get in. And our friends in the other room had the same problem, someone , house keeping or someone kept trying to get into there room. No water in the rooms Beds were not comfortable Wouldn’t come back
Stayed 1 night in Feb 2024

10/10 Excellent

Zah-Nya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It look exactly like the pictures. I loved staying here for my weekend in Dallas.
Stayed 3 nights in Feb 2024

10/10 Excellent

Renee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The staff were amazing. My suite was beautiful. Al thought there were some cons like my room not being fully cleaned. There was some hair on the floor which was the same hair on my shower and towels and the chicken in the restaurant was not all the way cooked and the next morning my pancakes were a little dry. The customer service and the beauty of the hotel and my cold glass of wine outweighed all of those cons. Really honestly a good place to stay
Stayed 1 night in Jan 2024

2/10 Terrible

Dulce M

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

tony

Liked: Staff & service
No front desk on duty as we needed to checkout for an early UTSW medical appointment.
Stayed 1 night in Jan 2024
Response from Tammy Vallejos on Jan 30, 2024
We sincerely apologize for the inconvenience you experienced during your checkout due to the absence of front desk staff. We understand the importance of timely checkouts, especially for medical appointments. Your feedback is valuable, and we regret any inconvenience caused. Rest assured; we will address this issue to ensure a smoother experience for our guests in the future.

10/10 Excellent

Apryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and very comfortable. The dining room was superb! The food was comfort food that was seasoned great. It was busy due to weather and the staff kept up and very attentive.
Stayed 1 night in Jan 2024
Response from Tammy Vallejos on Jan 16, 2024
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that your room was clean and comfortable, and that you enjoyed the superb dining experience. It's great to know that the staff maintained excellent service despite the busy weather conditions. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 Good

Angela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tammy Vallejos on Jan 16, 2024
Angela,Thank you for sharing your feedback with us. We appreciate your input and are glad to see that you had a positive experience overall. If there's anything specific that could have been better or any suggestions you have, we'd love to hear them. Your satisfaction is important to us, and we hope to have the opportunity to improve and make your next visit even better.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice
Stayed 1 night in Jan 2024
Response from Tammy Vallejos on Jan 8, 2024
.Thank you for your feedback and for rating us 8 out of 10! We're pleased to hear that your experience was positive overall. If there are specific areas where you believe we could improve to earn a higher rating next time, please don't hesitate to share your thoughts. Your input is valuable to us, and we're committed to making any necessary adjustments to enhance your future visits. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Safe travels!

8/10 Good

Sara

Stayed 2 nights in Dec 2023
Response from Tammy Vallejos on Jan 30, 2024
Thank you so much for taking the time to share your feedback with us! We appreciate your positive rating and are thrilled to hear that you had a good experience during your stay.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I had a bad experience during my stay at the Marriott. I was disturbed by noise from other guests, including loud music, slamming doors, and banging on the walls, which kept me up from 2 am to 5 am the first night and continued even after I was relocated to another floor. During the day, you could hear the housekeepers clean the other rooms. Absolutely no peace. The staff was unhelpful and unfriendly when I approached them. They pretended they could not understand English, but they could. They were just being rude. Anyway, I was charged the deposit plus the total cost of the room at check-in, and when I checked out, I was asked no questions. However, I later found out that the hotel was trying to charge an additional $500 to my credit card without any explanation. I tried to speak to the management, but the front desk staff refused to let me do so and lied to me instead. I am very upset by this experience and would not recommend this hotel to anyone. If you like noise and less-than-great customer service, then ignore my review. The only good thing, the location was convenient.
Response from Tammy Vallejos on Jan 8, 2024
Monique, I'm sincerely sorry to hear about your disappointing experience at our Marriott hotel. Your feedback is important, and we apologize for the inconvenience you faced during your stay.The issues you mentioned regarding noise disturbances and unhelpful staff do not align with our standards of service. We take these concerns seriously and will address them with the relevant teams to ensure improvements are made. Your comfort and satisfaction are our top priorities.Additionally, we understand the frustration regarding the billing discrepancy, and we will investigate this matter thoroughly to provide a clear explanation and resolution. We apologize for any inconvenience or confusion this may have caused.We appreciate you bringing these issues to our attention, and your feedback will be used to make necessary changes. Again, we apologize for the inconvenience and appreciate your honesty.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
AC was broken upon arrival then we froze every night because the temperature would never come back up after cooling off the room. Stayed same time last year and was given complimentary breakfast but this year they wanted $21 a person each day... Overall was a good stay but will most likely stay somewhere else next year...
Stayed 3 nights in Dec 2023
Response from Tammy Vallejos on Jan 8, 2024
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the broken AC upon arrival and the subsequent issues with the room temperature. Your comfort is of utmost importance, and we regret that we fell short in providing a seamless experience.We also appreciate your loyalty and understand your disappointment regarding the change in breakfast policy. We will certainly take your comments into consideration as we evaluate and improve our offerings. We value your patronage and hope to have the chance to regain your trust in the future. Thank you for choosing us, and we wish you safe travels.!

10/10 Excellent

TaMia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tammy Vallejos on Jan 8, 2024
TaMia,Thank you so much for your glowing 10 out of 10 review! We are thrilled to hear that you had a fantastic experience during your stay. Providing excellent service and exceeding our guests' expectations is our top priority, and your feedback is truly appreciated.If there are specific aspects of your visit that stood out or any particular team members you would like to commend, please feel free to share. We are always looking for ways to enhance our guests' experiences, and your insights are invaluable.We're grateful for your recommendation, and we can't wait to have the pleasure of welcoming you back for another outstanding stay. Safe travels and thank you for choosing us!

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tammy Vallejos on Jan 8, 2024
Eduardo,Thank you so much for your fantastic 10 out of 10 review! We are thrilled to hear that you had a positive experience during your stay at our Marriott hotel. Our team strives to provide exceptional service, and it's incredibly rewarding to know that we met or exceeded your expectations.If there's anything specific you loved about your stay or if you have any suggestions on how we can continue to make our guests' experiences even better, please feel free to share. We appreciate your feedback, and it motivates us to maintain the high standards you've come to expect from us.We hope to have the pleasure of welcoming you back in the future for another outstanding stay. Safe travels and thank you for choosing our Marriott hotel!

2/10 Terrible

Brent

Disliked: Cleanliness, property conditions & facilities
Weird smells, mold in shower
Stayed 1 night in Dec 2023
Response from Tammy Vallejos on Jan 16, 2024
Brent,We're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused by the weird smells and mold in the shower. This falls below our usual standards, and we take your feedback seriously. Please be assured that we will investigate and address these issues promptly to ensure a better experience for our guests in the future.

6/10 Okay

Jennifer

Traveled with partner
Disliked: Amenities
The hotel was nice, but the bed was uncomfortable. The front desk staff was exceptional, but the breakfast staff questioned us 3-4 times about our prepaid breakfast. I walked away feeling like I did something wrong. I even double checked to make sure we paid for breakfast in advance... Even though it was confirmed at check in.
Stayed 1 night in Dec 2023
Response from Tammy Vallejos on Jan 2, 2024
Thank you for taking the time to share your thoughts about your recent stay at our hotel. We appreciate your feedback as it helps us identify areas for improvement.We're pleased to hear that you found our hotel to be nice, and we truly value your kind words about our exceptional front desk staff. However, we sincerely apologize for the inconvenience caused by the uncomfortable bed and the repeated questions from the breakfast staff. Your experience does not meet the high standards we set for ourselves.Rest assured, we will address the issues you've raised with our team to ensure that future guests do not encounter similar situations. We are committed to providing a comfortable and welcoming environment for all our guests.Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.