Ratings based on 612 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
There was a ton of people waiting to check in when we arrived, some were very rude. When it was finally our turn, the young woman at the desk thanked us for our patience and in return gave us vouchers for breakfast at the hotel and $20 vouchers for their bar. And not to mention, they had our room ready WAY before check in time (3pm).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom west texas

Nice hotel 10min from downtown.

Posted Mar 30, 2015
Nice clean hotel parking was $10 a night. Rooms were very close to each other seemed like but couldn't hear neighbors. Good view of the town but got woken up my sun curtains didn't fully block sunlight. But nice staff and they charge a $25 fee just incase u buy something from shop if u don't buy anything guy said money will go back to card idk why my card shows two charges of $25 pending it better go back or i will be calling them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great location to hospital district and Market

Posted Mar 30, 2015
Very close to Parkland, Children's Hospital and UT Southwestern as well as Market Hall. The room was very clean. I felt bad for the 1 waiter they had in the restaurant. The hotel did not staff well for it being Market as well as an Ophthalmology Conference. The food was very good and the waiter was apologetic. It was no fault of his.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sao Paulo

Good!

Posted Mar 25, 2015
Nice hotel. Well located, staff is friendly and helpfull. Room is large, clean and comfortable. I did not tried the breakfast.
Comment from Hotel Management
Mar 31, 2015 by Michael, Hotel Management
Thank you for your comments about your recent stay at the Dallas Marriott Suites. I am glad to hear that you enjoyed the hotel and it's location. We appreciate your business and hope to see you again soon. Safe Travels, Michael--General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location

Posted Mar 24, 2015
Hotel personnel were very hospitable. Room was very comfortable and quiet. The location was great because it was close to downtown with easy access to roads to anywhere in the city.
Comment from Hotel Management
Mar 31, 2015 by Michael, Hotel Management
Dear Traveler, Thank you for taking the time to tell us about your stay at the Dallas Marriott Suites. I am glad to hear that you enjoyed the hotel and the location. It is awesome that the staff was hospitable. We appreciate your business and hope to see you again soon. Safe Travelers, Michael--GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Nice stay. Came in for a wedding. Clean room and attentive staff.
Comment from Hotel Management
Mar 31, 2015 by Michael, Hotel Management
Dear Traveler, Thank you for your kind words. I am glad to hear that you enjoyed your stay and were able to take advantage of our great hotel for your wedding weekend. We appreciate you staying with us and look forward to seeing you again. Thanks, Michael--General Manager
2 out of 5
by A verified traveler

what a joke

Posted Mar 2, 2015
Check in was @ 3 pm. However, when we got there @ 3:45 we were told room was not ready. At 4:05 we were given room keys and proceeded to room. I opened door to a room that was already occupied by a 1/2 dressed man. My girls 8 & 9 were shocked. As an attempt to apologize they gave a card for a free breakfast. Sorry to say that did not erase what my girls saw. The hotel staff acted as if it was no big deal. They just said sorry, we r just swamped. Is this not your job- what u r trained to deal with. What a joke!
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Dear Traveler, Thank you for your feedback. The icy roads and gridlock that shut down most of Dallas Forth Worth was no Joke. The weather created travel nightmares, canceled flights, road closures and icy conditions for all our guests and the DFW Metroplex. It also created logistical problems for the hotel that in turn caused delays for our guests. As this was tough on all involved, we appreciate your understanding during this winter weather snow and ice storm. Due to the icy road conditions and winter storm that plague the North Texas area, the pickup of dirty linen and the delivery of fresh linens was severely delayed. Also due to these conditions it made it nearly impossible and unsafe to get staff here on time. Well, this was an unfortunate situation, the weather and roads conditions were something the hotel could not control. In an effort to get people into their rooms quickly so they could get their hair and makeup done for the big competition, we did rush and for that I am sorry we failed. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dallas. Sincerely, Michael N General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 16, 2015
Cons: Breakfast could be cheaper considering the poor quality and small portions of food you get. Also, the thermostat should be checked before guestsarrive
The room was very nice and the beds were EXTREMELY comfortable. The hotel was about 10 minutes from downtown and that was mostly due to the traffic. Overall, we really enjoyed our stay. It was quiet and clean and the showers were great. The only problem we had in our room was that the thermostat was completely broken, wouldn't even turn on. Fortauntely it wasn't a problem because the weather wasn't too cold or too hot so our room stayed at a relatively perfect temperature but if our stay woulda been in the winter or the summer that may have been a bigger problem than it was. Checkout was convenient. It's at noon which we love because we get the chance to sleep in and not rush around in the morning and they offer the quick checkout service so you don't have to stand in lines in the morning at the front desk.
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Dear Traveler, Thank you for your feedback on your recent experience with us. I apologize for the tempertaure issues you experienced while you were here with us. Those types of mistakes should never happen and I will make sure I address them with the Engineering Team. I appreciate the positive comments on the room and the housekeeping staff. Although comments like these are difficult to read, we need them to ensure we make improvements. I appreciate again that you took the time to let us know of the mistakes so that we can address them. I hope we have an opportunity in the future to show you how wonderful an experience we can provide. Thank you for staying with us. Safe Travels, Michael
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Perfect hotel for any stay in Dallas

Posted Feb 10, 2015
Check-in was smooth, front desk manager was very professional with a great customer service attitude! The rooms were really nice & clean, even though there were a couple small stains on the bed covers...but nothing to really fret about. Check-out was also smooth, the whole experience was absolutely perfect.
Comment from Hotel Management
Mar 6, 2015 by Michael, Hotel Management
Victoria, Thank you so much for taking a moment to share your experience. Our service truly set us apart from the competition, I can't wait to share your comments with the team!! We will look forward to having you back on future trips! Thank you so much for posting your review! Sincerely, Michael--GM
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Quick getaway

Posted Feb 2, 2015 on Hotels.com
The property was as I expected.Very friendly staff.Sandwich I had in the bar area was good.Bathroom could use a little updating but overall very comfortable room.I plan to stay here again in the future.
Comment from Hotel Management
Apr 4, 2015 by Michael, Hotel Management
Dear Traveler, Thank you for your review. I am glad to hear that your experience was positive. Thank you and look forward to seeing you soon. Safe Travels, Michael--GM