Ratings based on 1,262 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Atlanta

Great Location

Posted Dec 19, 2014
Pros: Location
All was as expected, Great Service Great Locality.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Midland, Tx

Nice Hotel.

Posted Dec 10, 2014
We had a very good experience, the only thing I didn't like was how housekeeping didn't come clean our rooms the entire time we were there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2014
Check-in was seamless, and when we got to our room and the windows were making an annoying howling sound (due to crazy winds) a simple call to the front desk got us an upgrade to a Hilton Honors room with no questions asked. Rooms were clean and well maintained, and don't forget about the warm cookies! Would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
Ok for the price. Carpets need cleaning. Staff friendly and accommodating. Free parking is a bonus. Close to downtown.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Midland

Posted Nov 30, 2014
The double tree hotel was just the one place I will always love to stay I just want everyone to know please try it for yourself and you will love it..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom aa

Very good

Posted Nov 28, 2014
This hotel is nice and it has everything.. Just The Wifi is poor
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Great hotel - administrative logistics an issue

Posted Nov 14, 2014
Pros: Clean, comfortable, friendly service and great breakfast
Cons: Moving the free weights to the other side of the fitness room.
Location: Within a short distance of the Kay Bailey Hutchison Conference Center, and great restaurants close by on White Oak Blvd.
Our first experience with the hotel was to arrive at 10 pm to find our prepaid queen size bed was not available; instead we were given a room with two doubles right next to the fitness room. Unfortunately, the free weights rack shared a common wall with our bed and heard the rumbling of heavy weights being shelved until midnight that night and 6 am the next morning (why those weights are not on the other side where the common wall is with a utility room - I don't know). To their credit, when I complained, the staff worked very hard to find me a new room, and compted breakfast for the rest of our stay. At first they made another room with doubles available, however, my wife is partially handicapped so that a queen (which we paid for) was more desirable. After some research they discovered that some queen rooms had been scheduled for maintanence and made one available, warning us that it was located across from the elevators (to our surprise it wasn't noisy at all). The staff, from the front desk to the maid service, were all extemely friendly and helpful, and the breakfasts were great; unfortunately, first impressions can be hard to covercome (but they did it).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NEW JERSEY

GREAT LOCATION, BEAUTIFUL VIEW, GREAT STAFF

Posted Oct 31, 2014
Pros: EVERYTHING
Location: CLOSE TO GIFT CENTER FOR MARKET AND CLOSE TO DOWNTOWN, EASY ACCESS FROM AIRPORT AS WELL
CHECKING IN THEY HAD NOT RECEIVED EXPEDIA'S CONFIRMATION, THEY CALLED YOU DIRECT AND IT WAS STRAIGHTENED OUT RIGHT AWAY AND I WAS GIVEN AN UPGRADE.
3 out of 5
Recommended
for Everyone
by A verified traveler

GOOD FOR MARKET

Posted Oct 28, 2014
Pros: GREAT TO DO MARKET
Cons: CLEANING OF BATHROOMS IN ROOM
Location: VERY CLOSE TO EVERYTHING
GUEST SERVICE VERY GOOD FRONT DESK VERY FRIENDLY AND HELPFULL ASKED FOR WAKE UP CALL AND IT NEVER GOT DONE, THANKFULLY MY CEL PHONE ALARM WENT ON. WHEN I COMPLAINED THEY GAVE ME A BREAKFAST COUPON. THE CLEANING OF ROOMS NOT GOOD, BATHROOM LEFT WITH THINGS ON SINK AND HAIRS ON FLOOR THAT WAS DISAPOINTING
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

Posted Oct 27, 2014
Awesome hotel!! We loved it and would stay here again!! Excellent staff, service and accommodations!! Thank you!!
Comment from Hotel Management
Oct 29, 2014 by Cleveland, Hotel Management
Thank you for sharing and making us aware that we are on the right track to great customer service.