Ratings based on 414 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Excellent stay

Posted Jul 7, 2014
2nd time staying here. We love it! Clean, nice staff, free cocktail hour/huge breakfast, pool is open late. Nice resturant/bar (recommend fried Mac n cheese for a starter).
3 out of 5
by A verified traveler from texas

Just ok

Posted Jun 28, 2014
The drinks for the happy hour were horrible and yes they were free but they offered Bud Lite and Zigenbach. After taking a shower the water stood in the tub all night long. It was disgusting. 3.00 for a bottle of water? Don't think I would stay again.
2 out of 5
by Maricel from Athens, TX

Gave us the wrong room.

Posted Jun 17, 2014
Pros: Clean, good breakfast buffet
Cons: Staffs shouldn't be promising they cant deliver.
Location: Shopping, sight-seeing.
I reserved a suite, one king bed, instead we got two double bed. I called front desk to inform the mistake. They said third party booking doesn't guarantee room reservations; however offered free wine and offered complimentary voucher for a free stay which was to be mailed two days after. To make the long story short, we stayed at the hotel and slept in a double bed which was uncomfortable. I never got the voucher. It has been a month.
5 out of 5
Recommended
for Everyone
by Karen from Indiana

Great location and services

Posted Jun 9, 2014
The hotel shuttle was quick and easy. The hotel staff was great. The hotel location was near the Grapevine Shuttle which I used to go to Historic Grapevine. There was a restaurant in the hotel and one next to it. My stuff was free of problems. Hurray!!!
5 out of 5
Recommended
for Families
by Jessie from TX

Great hotel! Lots of extras!!

Posted Jun 2, 2014
Pros: Everything. Traveling with children can usually be tricky but we felt very welcome!
Cons: When we called down for a pack and play they said they'd bring it to our room but never brought it. They were very prompt with the other requests, mus
Location: It is literally 3 mins from Grapevine Mills Mall, which has Rainforest Cafe, Legoland, and Sealife Aquarium. Great area!!
We had a great stay! We had 7 children along with us and it was very accommodating. The pool was open later than most; til midnight. They have a Starbucks coffee bar and the breakfast buffet was great. Lots of choices. For two hours in the evening they serve free alcoholic drinks. Staff was extremely friendly and helpful and the hotel is beautiful.
5 out of 5
Recommended
for Everyone
by Eugene from Mt. Enterprise tx

It was great

Posted May 25, 2014
Everything was great soon as we walked in all we could see was smiles from the workers. The food and drinks was the bomb .
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel close to friends at a reasonable price

Posted May 20, 2014
Pros: quiet
Difficult to get anyone at the breakfast buffet for assistance. No one acknowledges new arrivals, instead they delibrately look the other way.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!

Posted May 18, 2014
It was all great! I was just sorry I was only there for one night. I highly recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overall

Posted May 18, 2014
Hotel was clean and child friendly. Breakfast was wonderful...just like going to a restaurant. Hotel was also close to main attractions including mall.
2 out of 5
by A verified traveler

Not recommened.

Posted May 18, 2014
Pros: Not much.
Cons: A new remodel, free WIFI, better bed and comfortable and more comfortable pillows.
Room and for that matter, entire buidling smelled like a wet dog. Room showing it's age. Bed and comfortable not comfortable. No free WIFI.