Meeting facility

Reviews of Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

3.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 537 out of 1009 reviews" "
Rating 8 - Good. 208 out of 1009 reviews" "
Rating 6 - Okay. 119 out of 1009 reviews" "
Rating 4 - Poor. 79 out of 1009 reviews" "
Rating 2 - Terrible. 66 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josh on Mar 25, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely would stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Amy, This is what we LOVE to hear; thanks for making our day! We can't wait to welcome you again. Best, Nigel Cossey GM

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily on Mar 24, 2024
We appreciate your business

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service
Horrible
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Michaela, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Nigel Cossey, GM

10/10 Excellent

Chele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this hotel. Beds were comfy and it was walking distance to shopping and food. We would stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Chele, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Nigel Cossey GM

8/10 Good

ERASMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast hours, to short
Stayed 1 night in Mar 2024
Response from Josh on Mar 15, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Sandra D

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very convenient to be near the Comerica Center. Checking in and out was quick and easy, the room was clean and extremely comfortable. They have a great complimentary breakfast.
Stayed 1 night in Mar 2024
Response from Josh on Mar 15, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful
Stayed 1 night in Dec 2023
Response from GM on Mar 14, 2024
Dear Tracy, We sincerely thank you for your kind rating. It brings us great joy to hear that our team was able to positively contribute to your stay. It was an absolute pleasure to have you as our guest and we eagerly anticipate your return. Best, Nigel Cossey GM

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything for the most part was good. Our only issue was the breakfast this morning. Had to wait in a like for 30 minutes to get hot breakfast. They only had one cook and when we got up there they were out of waffle mix so my kids were very upset. I just felt they could have managed the like. Little better knowing it is spring break week and knowing what was booked in the hotel. I can say the Cook was amazing and doing as fast and the best he possibly could and when we spoke with management they were very sorry about the waffles and had a backup plan to put out for waffles.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Jason, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your experience when having breakfast with us. We hope this will become the first of many visits. Best, Nigel Cossey GM

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here, but did not like the fact that we had to pay for parking!
Stayed 2 nights in Feb 2024
Response from GM on Mar 10, 2024
Dear Jonathan, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Nigel Cossey GM

6/10 Okay

John Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a big deal. Sent us to a room being worked on. Opened the door and a workman was in the room working. It was fine. We laughed. He talked to the front desk and my husband went and got new keys to a different room.
Stayed 3 nights in Feb 2024
Response from Emily on Mar 3, 2024
We are sorry that happened we are glad to hear we got you moved to a new room how was the rest of the stay?

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaqukita Parker-Front Office Manager on Feb 20, 2024
We are glad to see that you enjoyed your stay with us. We hope to see you soon.

10/10 Excellent

Melissa, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean great breakfast
Stayed 2 nights in Feb 2024
Response from GM on Feb 16, 2024
Dear Melissa, I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again. Best, Jeffrey Chen GM

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay. Breakfast was great, too. The only issue was our room had a funky smell.
Stayed 2 nights in Feb 2024
Response from GM on Feb 11, 2024
Dear Blanca, Thank you for being our guest and for your time reviewing our hotel. I am delighted you enjoyed your stay. We understand and appreciate how a delightful and delicious breakfast can make for a great start to the day; it is our pleasure to go above and beyond for our valued guests. Thank you for allowing us to be a part of your travels; we hope to welcome you again. Best, Nigel Cossey GM

10/10 Excellent

Joshua

Stayed 2 nights in Feb 2024
Response from Josh on Mar 20, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suite Dallas-Frisco.

10/10 Excellent

Caron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just a great experience.
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Caron, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Nigel Cossey GM

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel, lots of stuff very close by for dining and shopping.
Stayed 1 night in Dec 2023
Response from GM on Feb 6, 2024
Dear Justin, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Nigel Cossey GM

2/10 Terrible

Bryanne

Unreasonable response to handling our reservation. Terrible customer service.
Stayed 2 nights in Jan 2024
Response from Emily on Jan 29, 2024
I’m sorry that there were issues with the reservation Guest satisfaction is our highest priority, your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.

4/10 Poor

Joseph

Stayed 3 nights in Jan 2024
Response from GM on Mar 24, 2024
Dear Joseph, We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely, Nigel CosseyGM

8/10 Good

Gina

Business traveler
Stayed 1 night in Jan 2024
Response from Josh on Jan 24, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Josh on Feb 1, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

4/10 Poor

Eric

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The people and service is great! Awesome location! The breakfast options are good. Rooms are a bit dirty and the bathrooms are not good at all. Way too much money to spend for this type of hotel condition.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Eric,I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for sharing the aspects of your visit that were enjoyed and for taking the time to share your review with us. Sincerely,Nigel CosseyGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and professional. The location is convenient with lots of things to do and see.
Stayed 3 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear George,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our very helpful and professional staff and convenient location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Nigel CosseyGeneral Manager

10/10 Excellent

John James

Stayed 3 nights in Jan 2024
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, an excellent stay. Loved the breakfast and the managers reception in the late afternoon. We did have our bathroom sink get backed up. The maintenance staff were wonderful, offered us a different room, but we chose to stay in the room. They came and cleaned it right away and then checked back in the morning to make sure everything was okay.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Bonnie,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Nigel CosseyGeneral Manager

8/10 Good

Jaimi, Orient

Stayed 1 night in Jan 2024
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

8/10 Good

Raeffel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room smelled sort of mildew and smoking even though the floor was designated for non-smoking.
Stayed 4 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Raeffel,I regret that you detected an odor of smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We hope to welcome you again for a flawless experience.Sincerely,Nigel CosseyGeneral Manager

6/10 Okay

Charles

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
We found a fake nail around the bed, AC did not work had to leave balcony door open to get room cooler.
Stayed 2 nights in Dec 2023
Response from GM on Jan 5, 2024
Dear Charles,Thank you for being our guest and for taking the time to review our hotel. Please accept our sincere apologies for our shortcomings, and we genuinely appreciate you bringing them to our attention. We hope to have another chance to deliver a stay that completely aligns with our high expectations in every aspect.Sincerely,Nigel CosseyGeneral Manager

6/10 Okay

janet

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
THE MANAGEMENT WAS RUDE AND NOT HELPFUL AT ALL
Stayed 3 nights in Dec 2023
Response from GM on Jan 5, 2024
Dear janet,Providing the highest level of hospitality is our number one priority, so I sincerely regret that we let you down. I am at your service should you like to discuss this in more detail. We value you as our guest and hope to have another opportunity to deliver a more favorable experience in the future.Sincerely,Nigel CosseyGeneral Manager

6/10 Okay

Karol

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on Jan 5, 2024
Dear Karol,Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon.Sincerely,Nigel CosseyGeneral Manager

2/10 Terrible

Tana, Tonganoxie

Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, the first room smelled musty and there were dead roaches in the bathroom. I requested a new room. The staff moved my room only two doors away on the same floor. This room smelled musty as well.
Stayed 3 nights in Dec 2023
Response from GM on Jan 1, 2024
Dear Tana,Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority.Sincerely,Nigel CosseyGeneral Manager

10/10 Excellent

Sridhar

Stayed 1 night in Dec 2023
Response from Josh on Jan 22, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Garry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and wonderful staff. Why pay extra to park, if I'm staying at the hotel? Why only two beer limit during Happy Hour?
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Garry,We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. Additionally, we are sorry for your frustrations with our two limited drinks at Happy Hour. We appreciate you sharing the aspects of your stay that were the highlights and we hope to welcome you again.Best,Nigel CosseyGeneral Manager

8/10 Good

Anne Marie

Stayed 3 nights in Dec 2023
Response from Josh on Jan 3, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You do have to pay for parking. Besides that it was a really nice property. Fairly clean besides a few stray hairs from previous residents. Super large spacious rooms. We will be back in February!
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Nicole,Thank you for taking the time to review our hotel. I am delighted to know you enjoyed your stay and am humbled to learn we will have the opportunity to welcome you again! It was a pleasure to host you; we look forward to providing a flawless experience on your return visit.Best,Nigel CosseyGeneral Manager

8/10 Good

Leticia Messing

Stayed 1 night in Dec 2023
Response from Josh on Jan 3, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Abuasad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and was thoroughly impressed. From the moment I arrived, the staff was incredibly welcoming and attentive, making the check-in process smooth and efficient. The room was immaculate, beautifully designed, and equipped with all the necessary amenities. Additionally, the on-site restaurant served delicious meals with excellent service. Overall, my experience at this hotel was exceptional, and I highly recommend it to anyone looking for a comfortable and luxurious stay."
Stayed 2 nights in Dec 2023
Response from GM on Dec 28, 2023
Dear Abuasad,Whenever guests use the word "exceptional" regarding their stay at our Embassy Suites by Hilton, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Nigel CosseyGeneral Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Josh on Jan 3, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Mark,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Nigel CosseyGeneral Manager

2/10 Terrible

Amreen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No jacuzzi as shown on their website, public bathrooms did not have soap, broken toaster during breakfast, rooms cleaning half done job, evening reception has limited snacks that don't get refilled even though it ends at 6:30. If you come after 15 minutes of evening reception opening then good luck getting the snacks.
Stayed 2 nights in Dec 2023
Response from GM on Dec 26, 2023
Dear Amreen,Thank you for sharing your review of your recent stay. We understand that details can make or break a trip, and we regret that we fell short of your expectations. Your feedback is incredibly valuable to us, as it helps us identify areas where we need to improve. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Nigel CosseyGeneral Manager

6/10 Okay

Brittany

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Josh on Dec 26, 2023
Thank you for choosing Embassy Suites Dallas-Frisco. I'm sorry we couldn't provide the service that would have prompted you to give us a better score. Is there anything specifically we can do better?

10/10 Excellent

Dolores

Stayed 1 night in Dec 2023
Response from Josh on Dec 26, 2023
Im glad to hear you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Josh on Dec 18, 2023
Im glad to hear you are enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco

8/10 Good

Darlene, Lancaster

Traveled with partner
Liked: Staff & service, amenities
The property was coinvent to shopping and restaurants.
Stayed 1 night in Dec 2023
Response from GM on Dec 14, 2023
Dear Darlene,Thank you for choosing our hotel and for taking the time to write a review! We are delighted to hear that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon.Best,Nigel CosseyGeneral Manager

10/10 Excellent

LARRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Josh on Dec 13, 2023
Im glad to hear you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

6/10 Okay

Bethany

Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Dear Bethany,Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area.Sincerely,Nigel CosseyGeneral Manager

8/10 Good

gun

Traveled with family
Liked: Staff & service, room comfort
Do not expect high.
When checking in, the staff member spoke to me alone, did not tell me the room number, and did not tell me any general information. So we changed rooms. When I entered the new room, there was a strange smell. I found out later that it was a room given to pet guests. There was no basic water in the room. There was no changing room at the pool. There were no towels, so I went back to the front desk. There were only two beach tables in the pool, and they all had chairs, so the kids were swimming and the parents weren't, so we had to wait. I called because I needed a wine opener in my room, and they said it could only be used at the front desk. In other words, room service was also very inconvenient. There was no table service for breakfast. Overall, I received service that was hard to believe that it was a Hilton hotel chain.
Stayed 1 night in Dec 2023
Response from GM on Dec 11, 2023
Dear gun,I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.Sincerely,Nigel CosseyGeneral Manager

6/10 Okay

Gary, dallas

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great. Front desk staff (afternoon AND morning) was ‘snooty’ unsmiling and unwelcoming as if they didn’t want to be there and couldn’t be bothered. That was the only bad thing I can say about the property. The rooms were great!
Stayed 1 night in Dec 2023
Response from GM on Dec 10, 2023
Dear Gary,Thank you for your review. I am happy to hear you enjoyed our hotel and comfortable accommodations even though our service did not meet our high standards. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short on this visit. Rest assured, we have shared your feedback with the appropriate team members to ensure we're doing all we can to deliver warm hospitality to every guest. I would love the opportunity to regain your confidence and demonstrate our commitment to providing exceptional service on every visit. Sincerely,Nigel CosseyGeneral Manager

8/10 Good

Anees, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Josh on Dec 13, 2023
Im glad to hear you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.