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Reviews of Embassy Suites by Hilton Dallas Love Field

3.5 out of 5
Embassy Suites by Hilton Dallas Love Field
3880 W Northwest Hwy, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 657 out of 1003 reviews" "
Rating 8 - Good. 203 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the park below. Great value for the money
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden area in back of the property is lovely and so unique! All staff was perfect. Breakfast delicious!! I look forward to my next stay here! LOVE IT!! Thank you!!
Stayed 1 night in Apr 2024

10/10 Excellent

Marilyn

V
Stayed 1 night in Apr 2024

8/10 Good

Tracie

Liked: Cleanliness, property conditions & facilities
When I checked in, they could not find my reservation stated it was a computer glitch.
Stayed 1 night in Apr 2024

10/10 Excellent

Bill

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

christina

Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Shamrez

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom water pressure is so strong it felt like a power washer on your head.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Stayed 1 night in Mar 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The staff was welcoming and helpful. The only problem I had, was the ice machine was not working.
Stayed 2 nights in Mar 2024

10/10 Excellent

Latia

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024

10/10 Excellent

Laurie, Bakersfield

Stayed 1 night in Mar 2024

10/10 Excellent

Hugh

Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
From pick up at the airport to drop off the team was awesome.
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Wonderful stay. Bed was super comfy. Made to order breakfast was great. Would certainly stay here again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Erin

Stayed 1 night in Jan 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic!
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay with your family. Clean rooms, excellent breakfast, friendly staff, great deal for the money. Would definitely stay again!
Stayed 2 nights in Jan 2024

8/10 Good

Penni, Stratford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that conditioner bottle in shower was empty and appeared to be food crumbs around the couch, missed when cleaning from prior guest I suppose. Seemed clean otherwise. Comfortable sleep. It was a good safe location and I would likely give this place another chance. I guess I expect the best at a deluxe stay…
Stayed 1 night in Jan 2024

10/10 Excellent

Ron, Colorado Springs

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was close enough to airport and always a great breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Stayed 1 night in Jan 2024

10/10 Excellent

Warren

Stayed 1 night in Jan 2024

8/10 Good

August

Stayed 1 night in Jan 2024

2/10 Terrible

Richard

Business traveler
Disliked: Property conditions & facilities, room comfort
AVOID THIS HOTEL
Given wrong room. Twice. Booked a King. Hot two queen beds. Drain in bathroom were very slow. No lotions stocked. Wallpaper peeling. AWFUL
Stayed 1 night in Jan 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 1 night in Dec 2023

4/10 Poor

Ted

Disliked: Amenities
I checked in and reserved a spot on the next morning 4:30 am shuttle. The check in staff assured me I had a spot. I double checked several times with staff because I had an important flight to catch. They all advised me the shuttle would get me to the airport on time. The shuttle arrived, it was overbooked, and they didn’t have my name on the list. As a result I spent $$ on an Uber and barely made it on time to catch the flight. Furthermore the happy hour was a joke. Only chips and salsa…seriously? My room was exceptionally small, tucked far in some crooked corner, and yet I paid the same price as for regular rooms. I reserved Embassy Suites because I don’t drink, eat very little, and could easily get by with a snack from happy hour for dinner. Fail. I also reserved the early morning airport shuttle that would save me the Uber cost. Epic Fail. Bottom line there is much room for improvement with every aspect of my stay. I am planning to copy and paste this review on trip advisor, Google, and other review sites and avoiding this hotel that does NOT live up to their advertising.
Stayed 1 night in Dec 2023

6/10 Okay

Dustin

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Big room, needs maintenance
Shower broken and leaked everywhere into room
Stayed 1 night in Jan 2024

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel, the amenities are great and the customer service was on point. The reception was appreciated & the breakfast was AWESOME!! This will be my go to whenever I visit Dallas.
Stayed 2 nights in Dec 2023

10/10 Excellent

Abdiel

Stayed 2 nights in Dec 2023

10/10 Excellent

Hanni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and nice rooms. Loved the free happy hour and the food at the restaurant was yummy.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacob, Waco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was close to the airport.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay before an early morning flight at Lovefield airport!
Stayed 1 night in Dec 2023

10/10 Excellent

Kerrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Embassy Suites was very clean and quiet, which was everything we needed that weekend. The staff was very friendly and helpful. Breakfast buffet was delicious.
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great for our family of 5. Room was nice and comfortable. One night stay.
Stayed 1 night in Dec 2023

8/10 Good

Monica, Hereford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet stay. Lots of nearby shopping. Fast check in and friendly staff, the breakfast was delicious. Bathrooms were a bit troublesome with slow drains backing up in the tub as well as paint chipping off. The beds and sofa bed were not very comfortable but we managed to get some rest. Otherwise a good hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Fabian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Deirdre

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Leo

Traveled with family
Heat in room did not work. Maintenance came by and fiddled with thermostat and said it was working. Wrong. Had to call for no heat a second time. Maintenance came and corrected the issue. Coffee maker, refrigerator and microwave had no power. Had to call to get power connected.
Stayed 2 nights in Dec 2023

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service
The property had only one elevator in use! The rooms had a air conditioning problem, however they had a great staff, and the food was amazing from the restaurant!
Stayed 4 nights in Dec 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bruno

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place clean awesome service and got to try the fish and chips at the tavern!
Stayed 4 nights in Nov 2023