Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

We love Embassy Suites!!!

Posted Sep 9, 2014
Pros: The swans!!
Cons: Read our experience.
Location: We stayed near the Galleria, since it is close to Everything!!
Very nice room. Just what we expected. We had a late arrival with no problems (We did request 2 double beds and they originally assigned us a king bed, but we told them that would not be suitable, so they found us a room with 2 double beds.) Also, we received only 1 washcloth on the 2nd night and had to go get another washcloth from the front office. (Why do they only give you 1 washcloth/towel with 2 double beds??? I can never understand that.) But breakfast was great, as usual! And the evening reception is always good.
5 out of 5
Recommended
for Families
by A verified traveler from Fort Worth, TX

What a wonderful surprise!

Posted Sep 7, 2014
Cons: I missed having wi-fi in the room but wasn't interested enough to pay for it. I understand that the have to have perks for Hilton Honors members.
Location: We really enjoyed the Galleria - the American Girl store and ice skating rink. There is tons of shopping.
I took my daughter and 2 friends to the nearby American Girl store for her birthday, with a stay at Embassy Suites. The girls immediately went nuts walking into the gorgeous lobby and then started squealing even more --- real swans! The swans were a huge hit, and the girls even got to feed them the next day. They stayed in a king bed while I took the fold-out, and we were all very comfortable. Breakfast was way beyond my expectations for a complementary breakfast - it was fabulous. Made to order omelettes - wow! The staff were very friendly and helpful. The indoor pool (salt water - so nice) was a treat. The entire experience was far beyond what I expected. I am so grateful!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Great Hotel! Can't wait to go back!

Posted Aug 26, 2014
Pros: Complimentary breakfast and Manager's Happy Hour!
Cons: Nothing
Location: Dallas, Texas
Very friendly staff! We were told to "Have a great day" every time we past the front desk leaving and told "Welcome back" when we returned. Live Swans in lobby! Delicious complimentary breakfast and complimentary Happy Hour! Embassy Suites is our new Hotel of choice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Good stay

Posted Aug 20, 2014
Pros: location
Cons: nothing
Location: great
everything was pleasing, nothing else to add. Great location, clean and friendly
4 out of 5
Recommended
for Families
by A verified traveler

nice hotel ,friendly staff

Posted Aug 10, 2014
Pros: close to everything
Cons: internet should be free
Location: Dallas galleria
good experience,I wish they had a clothes washer and dryer like other embassy suites,when kids came out of pool,we had no way of drying there swimming stuff ,only option was to drive 2 blocks to a public laundromat or wait 2 days for in hotel service.water was coming out of shower onto carpet and caused a gaping hole in floor as if no one goes ever check.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, good location

Posted Aug 10, 2014
Hotel was fine. Old. Bathroom tub stopped up and didn't drain well and the bathroom could have been cleaner. Rest of the room was clean and fine. Swans in the lobby were a little off putting. Breakfast was horrible. We were disappointed as that was the main reason we booked at Embassy Suites. Location was great. Literally minutes from fantastic shopping.
Comment from Hotel Management
Aug 19, 2014 by GM, Hotel Management
Thank you so much for taking the time to provide me with your comments and candid critique regarding your stay at the Embassy Suites. I truly appreciate your feedback as it assists us in improving our level of service to ensure that our high standards are maintained. I sincerely apologize that you found breakfast not to your liking. I sincerely apologize for any inconvenience we may have caused you. Please be assured that your experience is not the norm as we are known for our superior breakfast. Again, thank you for your feedback. It allows us the opportunity to provide you with the level of service you have come to expect from us. We look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very Nice Hotel, Very good location.

Posted Aug 5, 2014
Pros: Very good location and good breakfast.
Cons: The sofa bed MUST be replaced/ updated. The breakfast and WiFi must still included in the room cost.
Location: very close to Galeria area, Dallas Downtown and Arlington.
Very Nice Hotel, Very good location, Excellent breakfast. I suggest this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, very friendly staff

Posted Jul 28, 2014
Pros: Close to where we needed to be. Breakfast.
Cons: Refill the snacks at Managers reception
Location: The shopping center was right across
Very attentive staff. Breakfast was good with a lot of variety. There was another big group there while our stay but the staff was still keeping up with the crowd. I liked the managers reception although there wasn't any snacks, most was empty.
5 out of 5
Recommended
for Everyone
by A verified traveler from sherman, tx

Nice hotel, close to the mall and restaurants!

Posted Jul 7, 2014
Went for a little get away with my boyfriend and the hotel was nice and the staff was very friendly and our room was clean! I would definitely go back and stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near the Galleria

Posted Jun 29, 2014
Nice hotel, great staff, near the Galleria. Free breakfast cooked to order.