Ratings based on 432 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
72% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgetown, TX

Served the purpose we wanted!

Posted Oct 21, 2014
Pros: Easy to get to, quiet, accommodating, staff allowed us to check in after 10:00 p.m.
Cons: Parking or a pull-in spot for check-in.
Location: Didn't really access anything near by - was in Arlington for a retirement party. It did look as though there were restaurants and Six Flags nearby.
Motel was easy to access and find. Room was clean and tidy. Staff were very friendly and accommodating. Needed to check in late, and one phone call took care of that. Only drawback is there's no real place to pull in to check into the motel. We had to search to find a parking spot close enough to take care of check-in. Otherwise, it was a fine place to stay - quiet and easy on-off access.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, TX

Overnight stay in Arlington

Posted Oct 20, 2014
Pros: convenience and price
Cons: Room could have been a bit cleaner
Location: Close to area attractions. SIx Flags, Cowboys Stadium, Rangers ball park
Reasonable rate, nice area. Staff was accommodating. Would stay there again.
2 out of 5
by A verified traveler from Oklahoma

Basic sleeping

Posted Oct 15, 2014
Booked a double non smoking. Was given a smoking the first night. Switched to a non smoking the second night that smelled just like the smoking room. Needs updating horribly. Found hair in shower & pillow in the first room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston texaS

Dallas vs Texans Game

Posted Oct 12, 2014
Pros: clean
Cons: back up generators
Location: dallas cowboys games
its was ok until the power in the hotel went out and they did nothing to fix it... no back up generators... nothing...
Comment from Hotel Management
Oct 14, 2014 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about your recent stay; however, we apologize that we temporarily lost power during your stay with us. I discussed your comments with the team, and we are going to use this situation as a training opportunity and ensure that our staff does a better job of accommodating our guests such a situation should occur again. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
2 out of 5
by A verified traveler from Arlington Tx

Close to the Att stadium

Posted Oct 8, 2014
Beds were hard and could not get a good night sleep. Plus the room was not 100% clean I found a beer bottle on the side of the bed..
Comment from Hotel Management
Oct 13, 2014 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your room was not cleaned to standard. It is unacceptable to leave other guests items or trash in the room. As this hotel’s manager, I can assure you that I have coached the housekeeping department to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
2 out of 5
by A verified traveler

I made a poor choice

Posted Oct 6, 2014
The hotel advertises itself as an extended stay facility which seems to mean that they do not have to do very much in the way of guest services. I had to take my used towels to the front desk where they were out of wash clothes so they gave us dish towels instead. The bathroom door lock was on the room side of the door, you can lock someone in the bathroom if you would like. The bath tub had no plug, neither did the sink, the toilet backed up in both rooms, they brought a plunger to the door and let you do it yourself The "non-smoking" room reeked of smoke, as a former smoker myself I am not picky but really? Apparently the only thing this place has going for it is it is next door to the Cracker Barrel restaurant. I stay in hotels 50 nights a year, this place was overpriced and very disappointing, we will never use them again.
Comment from Hotel Management
Oct 14, 2014 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to read that you had several maintenance issues with your room, and that your non-smoking room had a smoke odor. As this hotel’s manager, I can assure you that I have instructed our maintenance engineer to correct the issues with the door lock and drains to ensure your experience is not repeated. Although it is part of our business model to provide limited services such as housekeeping weekly instead of daily, our staff should have been more responsive to your needs, and I will ensure that they do so going forward. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1 out of 5
by A verified traveler

My room was double booked

Posted Oct 6, 2014
The night receptionist was very rude and it smelled like cigarettes In the office
Comment from Hotel Management
Oct 11, 2014 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you received such poor service from our staff, and that there was a smoke odor in the lobby. Your comments were reviewed by the staff, and we will work to ensure our lobby smells fresh at all time to make sure your experience is not repeated. I will also be meeting with my entire team to review our customer service standards to ensure that all guests are receiving friendly and welcoming service. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Arlington tx

Good prices

Posted Sep 28, 2014
Staff was great love the idea of being able to cook my own dinner BUT me being a neat freak have to say need to hire new cleaning staff.at least do a top to bottom clean few times a month.so take your cleaning kit and gloves
Comment from Hotel Management
Oct 7, 2014 by Manager, Hotel Management
The feedback provided in your review is much appreciated. I am glad to hear that you enjoyed our staff and your fully equipped kitchen during your visit. Still, the situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To prevent this from happening again, our team is implementing a scheduled deep cleaning program for all of our guest rooms and common areas. Thank you very much for providing us with your feedback. We hope to see you again, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington Texas

Family Stay

Posted Sep 19, 2014
I stayed here for a week and loved the place. The staff was nice, the location was nice, very quiet.
Comment from Hotel Management
Sep 23, 2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed our location. I am glad that you received good service from my staff and that we were able to provide you with a quiet stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Beckville, Tx

Posted Aug 18, 2014
It was close to the stadium and was quite. The only thing is during the night the a/c started acting up. The room never got hot or anything but it just started running differently then when we went to bed. It's right behind a Cracker Barrel so that makes it easy to have any meal. We would/will stay here again when we come to a game.