Dear Jason, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced during your brief stay. We take reports of pests very seriously and have promptly addressed this issue with our pest control team. Your comfort and satisfaction are our priorities, and we regret that we fell short on this occasion. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Mariah, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts hope you stay with us again the next time you visit Dallas.Sincerely,Hotel Management

Dear Jennifer, We sincerely apologize for the distressing experience you encountered during your stay. Your report of roaches is concerning, and we understand its impact on your comfort. Please know that addressing pest issues is our top priority, and we regret the issues and any delay in resolving this matter. We are taking immediate steps to address this issue and ensure it does not recur. Your feedback is invaluable as we continuously strive to improve our services. We want to extend our sincerest apologies and invite you to give us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Barbara, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Darrell, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Tim, Thank you for staying with us and sharing your review. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management

Dear adolfo, Thank you for the review and for sharing your experience. We were glad to read that, overall, you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Heidi, Thank you for your candid review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned in the room. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel experience. Please return, as we want to regain your family's trust and hope you give us that chance.Sincerely,Hotel Management

Dear Belay, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Brett, Thank you for choosing us and taking the time to leave a rating. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you may have had during your stay. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management

Dear Tawnya, Thank you so much for your outstanding review. We are glad that everything went well during your stay and made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear David, Thank you for taking the time to share about your visit. We are glad your overall stay was pleasant. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. We value hearing from our guests, as this lets us better improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management

Dear Denise, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay, and we appreciate you taking the time to share your review with fellow travelers. We hope to see you again on your next visit to Dallas.Sincerely,Hotel Management

Dear byron, Thank you for taking the time to review your experience with us. We are glad our location was convenient for your visit, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Romey, We are delighted you enjoyed staying with us at Extended Stay America. Thank you for the kind review, and we look forward to welcoming you back for a more extended stay.Sincerely,Hotel Management

Yessica, we are sorry for any frustrations you experienced upon your arrival. Thank you for your patience and for relaying your concern through the feedback. We assure you that we will address the inconvenience you experienced appropriately. Sincerely, Hotel Management

Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We also value your feedback regarding the renovation and have made a note of it. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management