Extended Stay America - Dallas - Coit Road

this hotel was under new management and they have not had it very long. there was no restroom in the lobby, inconvienent after a long drive. the room was kind of shabby and worn looking. needed paint and fixing up, tub was dirty looking and tub shower faucet didn't work properly. probably was clean but just didn't look it. there was a lot of people coming and going at all hours of the night. could clearly hear lots of doors closing and cars all night.g

We had reserved a room with two queen beds, since my husband and I were traveling with our two young grandchildren. I called in the afternoon to say we would be arriving around 9. When we got to our room, we found a room with 1 queen bed, and one couch. It's now time to put these children to bed (ages 3 and 5), and I have no bed for them. I called the office ---- they said that there were no rooms available with two queen beds, that they gave us the room with the pull-out couch to compensate..... however, there were no sheets, pillows, or blankets for the pull-out. My husband then had to go to the office where they gave him the bedding, and we put the bed together. Naturally, this was a difficult time with two children who needed to sleep. In addition, after checking in and getting our key, we had to wander around in the dark trying to find our room. There were simply no signs to indicate where rooms were, other than the number on the door --- which was not easily visible from a car. The clerk did not give us directions or a map. Breakfast was lacking, to say the least. The children picked up granola bars and muffins, but there was no milk or juice. Only coffee and tea. Our next stop was McDonald's.

This place was not clean at all. Bathroom smelled, cobwebs in kitchen, counters were sticky, hairs on the bathroom floor. Bathtub was dirty, stained. An electrical outlet was hanging off the wall.

The first room I was given not prepared at all ! The trash bins were full, bd was a mess. The bed sheet had blood stain. I have no complan about the 2nd room..

The bed was hard as a rock, coffee pot and mugs but no coffee. No shampoo. The staff seemed to be nice, but the room was not what I expected.

The front desk lady was very nice-the room however was very gross, make up and dirt on sheets, toilet plunger in bathroom-wore flip flops - did not see roaches-but just knew they were there-gross. Checked out immed next day. Not what was expected from brand,

This is a value only property. Location is decent, but the service here virtually non-existent . I waited 15 minutes just to check-in at 7:00 pm, nobody answered the buzzer. Then, the room key wouldn't work, then they found another room, i tried that one, but it had not been cleaned. So an hour later, I still had not gotten in the room...