Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
70% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom dallas, tx

Worst Hotel stay ever

Posted Jan 18, 2015
This is one of the worst hotels I've stayed in. First our card wouldn't work, then we walked in and bed was wrinkled, there was red stained nail polish on the comforter, the tub was dirty.
Comment from Hotel Management
Jan 27, 2015 by Manager, Hotel Management
Kate - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you did not enjoy your stay at our hotel. To make sure this doesn't happen again, I will be meeting with our housekeeping staff and will provide additional training. Thank you very much for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Aok

Posted Oct 31, 2014 on Hotels.com
Amazing!
3 out of 5
Recommended
for Couples
by Rulyfrom Gaithersburg

Average hotel - OK for the money

Posted Oct 30, 2014 on Hotels.com
Short overnight prior to flight home from Dallas TX.
2 out of 5
by A verified traveler

Posted Oct 13, 2014
Dirty. Re roofing it. Front desk screwed up our shuttle to airport time.
Comment from Hotel Management
Oct 15, 2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there was an error with your airport shuttle as scheduled. I discussed your comments with the team, and we are taking steps to ensure there are few to no errors with our shuttle. As well, I am sorry to read that you had cleanliness issues during your stay with us. I will be meeting with our housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Poor

Posted Oct 7, 2014 on Hotels.com
Asked for the cookware three times and never received it. Asked for a late check out and they said they couldn't. Appliances did work. TV was ok. Towels looked dirty. They charge a fee for cleaning the room. They never provided towels the 4 nights I was there. We had to always ask for them. Call the hotel before you book because they have a habit of over booking the hotel and making you go to other creepy extended stays.
Comment from Hotel Management
Jan 24, 2015 by Manager, Hotel Management
I appreciate you bringing your experience to our attention. I sincerely apologize that our housekeeping policy was not explained to you at check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are available upon request for an additional fee. As well, we would be happy to trade your used towels for clean towels at the front desk at any time. As this hotel’s manager, I can assure you that I have met with our staff to ensure these policies are clearly explained to all guests upon check-in. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to have the opportunity to provide you with a better stay in the future.
2 out of 5
Recommended
for Business Travelers
by Customerfrom At home

Posted Sep 20, 2014 on Hotels.com
Was told certain resturant was in walking distance,and govt place I flew in town was less than 10 miles and it was 45 min away.very dissatisfied.
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were given incorrect regarding our location. As this hotel’s manager, I can assure you that I have instructed my team to be sure to give out accurate information to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
2 out of 5
Recommended
by A verified traveler

Not so hot

Posted Sep 3, 2014 on Hotels.com
Checked in and was given a room. Oops. The room were were given had not been cleaned since the last guest. New room. Fully equipped kitchenette? Uh, No. Nothing. Nada. Not even so much as plastic cups. It was explained that they stopped equipping the kitchen unless somebody requested it. OK. Coffee maker? Sure. But I had to go to the front desk to get one. Ice? Yep. Two (filled, at least) ice trays in the freezer. Are you kidding me? Oh! Turned the AC down to 60 degrees. Doubt if the room got below 78. Staff was courteous if not terribly friendly. I won't stay here again.
3 out of 5
Recommended
by Gailfrom Texas

Posted Sep 2, 2014 on Hotels.com
Roomed smelled of cigarettes. No other rooms available. We are nonsmokers.
1 out of 5
by A verified travelerfrom TX

Did not end up staying because very smokey!

Posted Aug 31, 2014
I would never recommend this place to anyone. Our hotel room was non-smoking yet smelt like a Vegas casino. The couch had a gross stain and every room door looks like it had been kicked in at some point during the hotels history. The staff was very very kind I do not wish for this message to be directed to them. Our problem was soley based on the hotel conditions. It was filthy and smokey we could not stay in our room for 5 minutes before making the decision to leave.
2 out of 5
by A verified traveler

Posted Aug 17, 2014
The cleaning staff has yet to discover soap. This is the first hotel room I have stayed in that I left cleaner than when I arrived.
Comment from Hotel Management
Aug 20, 2014 by Manager, Hotel Management
We read your comments about your stay with us and would like to take a moment to personally respond. We are very sorry to hear about the level of cleanliness in your room. To make sure this doesn't happen again, we are going to use your feedback as a training point with our housekeeping staff. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.