Ratings based on 45 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
by A verified traveler
non smoking room reeked of smoke and cooked foodPosted Dec 5, 2013
Pros: Close to next morning's meetings
Cons: This location needs a total rehaul
Location: Red Hot and Blue Barbecue was amazing.
Recommendedby A verified traveler
Posted Dec 3, 2013 on Hotels.com
by Scott from Sacramento, CA, USA
Never againPosted Dec 3, 2013
This is the worst Hotel ever. The staff were unprofessional: watching inappropriate tv shows in the lobby (they were watching a program called Gigalow's with "F" bombs flying left and right , folding laundry: guest linen and towels and letting them drop on the floor, all right there in the lobby. The Items that were called a continental breakfast was a joke. It looked as if the carpet had not been vacuumed in days. The noise level was unacceptable. One morning while heading out for the day, we glanced into the open door of the laundry room and saw a woman taking her clothes out of the dryer and dressing right there. The refrigerator was so noisy that we had to unplug it. The heater had no vent control and blew dirty air as it has a buildup of dirt inside and was so noisy that it had to be shut off to sleep. When we returned the first evening and found the room in the same condition we left it in, the front desk told us that we had to come get out own linens and towels and that their was no maid or cleaning service. I THINK THAT SHOULD BE DISCLOSED PRIOR TO ACCEOTING RESERVATIONS AND BILLING THEMSELVES AS A HOTEL.
by Karin from Oklahoma
Most horrible hotel experience my family has had!Posted Nov 30, 2013
Pros: location is good
Cons: cleanliness and service
Location: Great shopping nearby
When we arrived to check in the hotel had given our rooms away, despite the fact that we had called in advance to say that that we would check in after 10:00 pm. The clerk first said that we had to go somewhere else, then suddenly found a room. The room and bathroom we were given was dirty, and it was apparent that the sheets had not been changed. I would not recommend this hotel to anyone.
for Personal Eventby A verified traveler
Great ServicePosted Nov 2, 2013 on Hotels.com
I booked through hotels.com and checked in very late, around 3am. There was an issue at check-in as I was listed as a "no show" on the hotel roster even though I had already paid - something about the systems not updating, etc. After hearing my case the hotel overnight manager was willing to work with me and gave me the emergency room. Everything was sorted out in the morning and I'm glad they gave this personal attention to detail. This could have been a disastrous night for me but it ended up well. This hotel is well managed and I would stay again!
for Business Travelersby A verified traveler
Posted Oct 30, 2013
Cons: Ice machine
Location: Good places to eat close by
for Personal Eventby John from Dallas
SucksPosted Aug 13, 2013 on Hotels.com
This hotel is old, and it wasn't a good experience.
Recommendedby Cyndi from Plano
You get what you pay forPosted Aug 3, 2013 on Hotels.com
We had to stay at a local hotel (for 1 week) while new flooring was being installed in our home. I had read previous reviews.....and it's just as you would think. A great price!!! But sacrifices would need to be made. The smell of smoke combined with fabreeze floor powder, moderately clean rooms, and over-all - just a older hotel. We did just fine there! As long as you set your expections to deal with it - you will be just fine staying here. We don't regret it, as we saved alot of money by staying at Extended Stay. It's all in how you look at it.
by Jameson from Houston, TX
Not worth itPosted Jul 1, 2013
Pros: Dvd player and Tv. And there's plenty of space...if your there with just one person
Location: I guess there are plenty of restauraunts or shopping places near by
The only thing I was pleased about was the price...which still wasn't very good considering how my stay went. They said since I was only staying 4 nights that I wouldn't be getting room service...kinda lame. Anyways...I got a non-smoking room...and it still smelled and I found an ash tray in one of the kitchen cabinets. The silverware had goo and crap on them and the cabinets throughout my room were nasty and dirty. When i tried to use the oven it just smoked the whole time. Didn't come with anything to clean my plates or silverware with...no wonder they were ALL so dirty. I also had trouble working the AC unit which was extremely loud and would constantly wake me up in the middle of the night. I also thought it was cheap that the bathroom came with one horrid piece of crap soap bar. So make sure to bring your own soap and shampoo. And the final thing I can think of...was the breakfast...PITIFUL. The pictures online show a wonderful set of fruit and foods...well that's a fat lie. I was down there at 7:30 every morning and there would only be a few smore granola bars. No fruit...or anything worth eating for breakfast. Huge dissappointment. Oh..one more thing...EVERY day I came back from work...I couldn't get into my room because the card strip wouldn't read on my door...going from the 3rd floor back to the lobby several times was very annoying and the staff aren't there half the time........so good luck if you choose this place.
by A verified traveler
Good value; property needs an updatePosted Jun 28, 2013
Pros: Front desk staff was friendly and accommodated a late check out request.
Cons: Updating the rooms and common areas would be helpful. The hallways on the third floor smelled like smoke.
The location and value were good. Updating the rooms and common areas would be helpful. The hallways on the third floor smelled like smoke. Front desk staff was friendly and accommodated a late check out request.