Dear leslie, Thank you for sharing your experience, and we apologize for the inconvenience you faced due to the overbooking issue. This is not the standard of service we strive to provide. We understand the importance of a confirmed reservation and regret the impact this had on your stay. Your satisfaction is important to us, and we hope to welcome you back soon..Sincerely,Hotel Management

Dear Jacqui, Thank you for sharing your feedback, and we apologize for the issues you experienced during your stay. This is not reflective of our standards, and we take cleanliness and guest satisfaction seriously. We are addressing your concerns with our team to ensure improvements are made. Your comments are invaluable as we strive to provide a comfortable and safe environment for our guests. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management

Dear Mark, Thank you for bringing this matter to our attention.We sincerely apologize for the subpar experience you encountered during your recent stay. Providing clean, comfortable accommodations is fundamental to our commitment to guest satisfaction, and we deeply regret any inconvenience caused by the issues you encountered. Your feedback is invaluable, and we are taking immediate steps to address and rectify the issues with our rooms and housekeeping procedures. Please accept our sincerest apologies for falling short of your expectations. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Robert, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience caused by the out-of-service elevator and the presence of cockroaches in your room. Ensuring a comfortable and pest-free environment for our guests is of utmost importance to us, and we are taking immediate steps to address these issues. Rest assured, we will thoroughly investigate and resolve any problems throughout the facility. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Kayla, Thank you for sharing your experience, and we apologize for the inconvenience you faced during your stay. We take your feedback seriously and are actively addressing the issues you mentioned to ensure a more pleasant experience for all our guests. Please accept our sincere apologies for falling short of your expectations. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope for another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Cortezah, Thank you for your feedback about your stay at our hotel. We apologize for the unacceptable experience you encountered during your stay. Your feedback is deeply concerning, and we take it seriously. Rest assured, we're investigating the issues with our team and addressing the cleanliness and customer service concerns. We understand your frustration and regret any inconvenience caused. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Charlotte, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. We are sorry for the issues you had with our elevators. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. We do hope to have you stay with us again soon. Sincerely,Hotel Management

Dear Cherie, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you and your kids with the seamless stay you deserve!Sincerely,Hotel Management

Dear Jagan Mohan, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Also, we are sorry that our breakfast choices did not meet your expectations. We will share these notes with the concerned individuals so that they can be improved. We understand the discomfort of changing rooms multiple times. In response to your feedback, we will instruct our housekeeping team to double-check the rooms before delivery so this is not repeated. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Alysia, Thank you for sharing your review. We apologize for any inconvenience you experienced with your reservation. Your satisfaction is important to us, and we're here to assist you in any way we can. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management

Dear Sadie O'keefe, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Corinthian, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff serving as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

Dear Shaneka, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize for any inconvenience you may have faced. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Vivek, Thank you for reviewing your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Vinodkumar, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Raquesh, Thank you for bringing this to our attention. We apologize for the maintenance issues you encountered with the toilet flush not working during your stay. We are committed to providing all our guests a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. Rest assured, we have taken note of your feedback and will address this appropriately. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Cristiane, Thank you for your recent review of your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Loretta, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Joseph, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Natasha, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Daniel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the missing shower curtains in the bathroom and for any inconvenience this caused you. Please know for a future visit that our front desk is always available to help make the most of your stay. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Nickole, Thank you for the great feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional home away from home for our guests, so we are thrilled to hear how our team took such great care of you. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely,Hotel Management

Dear JOHN, We apologize for anything other than a completely satisfying stay, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Jennifer, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Tyler, Thank you for your feedback. Please accept our sincerest apologies for the maintenance issues in your room. Our team follows the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a well-maintained and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

Dear Jang, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to hear from you soon.Sincerely,Hotel Management

Dear Roger, Please accept our apologies for not providing the impeccable accommodations you should have received and for the inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We will follow up on your concerns with the appropriate individuals. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear john, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Meanwhile, please reach out to us at the hotel for any further assistance. We hope you consider this an isolated incident and allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing in your case and regret you had to cancel with us. Furthermore, please allow us to review the mentioned situation regarding the fee to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management

Dear William, We regret that we couldn't give you a better impression of our hotel, and we apologize for any frustration this undoubtedly caused. Please be assured that we will review your concerns regarding the housekeeping and maintenance issues with the appropriate individuals in our team for immediate action. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear kim, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the issues with our hotel's cleanliness and complimentary breakfast. We have strict policies prohibiting smoking in specific areas, and we appreciate you bringing this to our attention so we can address it appropriately. We also apologize that our standardized breakfast options did not meet your expectations. Your comments will be shared appropriately, as we always want to enhance our guest experience. Moreover, we provide amenities regarding toiletries and other essential items and deliver them to our guest's suites upon request. We apologize for not communicating this to you during check-in. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management