Property amenity

Reviews of Fairfield Inn & Suites by Marriott Dallas Plano/The Colony

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1006 reviews" "
Rating 8 - Good. 274 out of 1006 reviews" "
Rating 6 - Okay. 64 out of 1006 reviews" "
Rating 4 - Poor. 29 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for the price. No problems at all. We just didn’t care for the fact that there was only a stand up shower in our room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff friendly and accomodating.
Stayed 1 night in Mar 2024

8/10 Good

Erick

Stayed 2 nights in Mar 2024
Response from Newt Wright - Director of Operations on Mar 27, 2024
Thanks, Erick.

10/10 Excellent

Chester

Liked: Amenities
This hotel was a true pleasure for a night’s stay. Staff was superb. Room was super comfortable.
Stayed 1 night in Mar 2024
Response from Newt Wright - Director of Operations on Mar 21, 2024
Thank you, Chester. It was great having stay with us.

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. I think that mattress need un update.
Stayed 2 nights in Feb 2024
Response from Newt Wright - Director of Operations on Mar 3, 2024
Thank you, Karla. We should be updating them soon. We appreciate you stayin g with us.

10/10 Excellent

Israel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Newt Wright - Director of Operations on Feb 8, 2024
Thank you, Israel. we appreciate the score. Hope to see you soon.

10/10 Excellent

Michelle, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Newt Wright - Director of Operations on Feb 7, 2024
Thank you, Michelle. We appreciate you staying with us.

10/10 Excellent

Ted

Stayed 3 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thanks, Ted. That is awesome.

8/10 Good

Scott, Purdys

Stayed 3 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 29, 2024
Thank you, Scott. We will continue to strive to receive a 5. We look forward to seeing you again.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Rhonda.

8/10 Good

Sharralen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff was very professional and helpful
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Sharralen.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Rebecca. We appreciate it.

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Manoj.

6/10 Okay

Kevin

Stayed 3 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Kevin, I apologize we did not meet our standard of 4 and 5 scores.

10/10 Excellent

Susanne

Stayed 2 nights in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you Susanne.

10/10 Excellent

Doug

Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thanks, Doug. We appreciate your review.

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thanks, Doug. We appreciate your review.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There a nice outdoor area if you want to enjoy breakfast in the fresh morning air.
Stayed 3 nights in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
We appreciate your review, Timothy.

4/10 Poor

Douglas

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Loud high pitch noise for about 5 minutes would happen multiple times a day.
Stayed 3 nights in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
I am truly sorry about this.

10/10 Excellent

jin, lubbock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Jin.

10/10 Excellent

Antionette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area! Restaurants are great in the area…
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Antionette.

8/10 Good

Cheol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Jan 18, 2024
Thank you, Cheol.

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Lorenzo.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close by the facility I was wanting to go. The room was clean & quiet, except for the toilet - it was extremely loud when flushed. I let the front desk know, so hopefully they took care of the issue before the next guest arrived.
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thank you, Angela, for letting us know so we can take care of the toilet before the next guest. We appreciate it.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent staff and clean room Stay was excellent
Stayed 2 nights in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Rachel.

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was for a 40th High School Reunion.
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Happy 40th Reunion. We are glad to have been a part of it.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place
Stayed 1 night in Nov 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Doug. Hope to see you again soon.

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Nov 22, 2023
Thanks, Pam. We are glad you enjoyed the beds.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the hospitality.
Stayed 4 nights in Oct 2023
Response from Newt Wright - Director of Operations on Nov 2, 2023
Thank you, Lisa. We appreciate it.

10/10 Excellent

Keyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Keyana.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks for the score, Josh.

10/10 Excellent

Jesus

Traveled with family
Very griendly and professional
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thank you, Jesus.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed at this hotel several times and have always had a great experience! Great location!
Stayed 1 night in Oct 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Lisa. We appreciate you and hope to see you again.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Front desk great. Breakfast was well attended and supplied. Everything was as good as it could be
Stayed 2 nights in Sep 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
We appreciate you letting us know, Eddie. We hope to see you again.

2/10 Terrible

Omar

Response from Newt Wright - Director of Operations on Oct 30, 2023
Omar, We are sorry we were not able to provide you with the quality of services you deserve.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was not good. Needs improvement in egg selection and meats.
Stayed 1 night in Sep 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thank you for this feedback, Gary. We appreciate you staying with us.

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. I would stay at this hotel again.
Stayed 2 nights in Aug 2023
Response from Newt Wright - Director of Operations on Oct 30, 2023
Thanks, Quinn. We hope to see you soon.

10/10 Excellent

Jennifer

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Def Recommend
Great, Clean Hotel! Close to everything, would def stay again. Staff Friendly. Everything was Clean and Breakfast was Great! THANK YOU
Stayed 2 nights in Sep 2023
Response from Heinz Huffinttuo on Sep 19, 2023
Dear Def, We’re really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with decent breakfast and easy parking. Wish the beds were softer.
Stayed 2 nights in Sep 2023
Response from Heinz Huffinttuo on Sep 19, 2023
Dear Morgan, We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Heinz Huffinttuo on Sep 14, 2023
Dear Guest, Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

10/10 Excellent

Aniselika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Their awesome breakfast and friendly stuft
Stayed 1 night in Aug 2023
Response from Heinz Huffinttuo on Sep 14, 2023
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable

10/10 Excellent

brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Heinz on Aug 28, 2023
Dear Brittany,Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

6/10 Okay

Verified traveler

Traveled with family
Great Location
It was fine. The toilet kept making chirping noises. I really liked the shower. The AC was a little loud.
Stayed 2 nights in Aug 2023
Response from Heinz Huffinttuo on Sep 14, 2023
We are grateful that you took the time out to leave us a review

8/10 Good

Adaline

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Heinz on Aug 22, 2023
Dear Adaline,Thank you for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Heinz on Aug 22, 2023
Dear Patricia,Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

6/10 Okay

Valeria

Liked: Cleanliness
Disliked: Property conditions & facilities
Place was clean but air conditioning does not work properly making the stay uncomfortable, too cold and noisy and you can’t adjust temperatures
Stayed 1 night in Aug 2023
Response from Heinz on Aug 22, 2023
Dear Valeria,We apologize that you had to go through all that. We set a high service standard for ourselves and are truly sorry to hear that standard was not met in your case.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice; great restaurants across the parking lot
Stayed 3 nights in Aug 2023
Response from Heinz on Aug 18, 2023
Dear Karen, Thank you so much for taking the time to leave us a 10-star review.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Everything, need price cheaper
Stayed 2 nights in Aug 2023
Response from Heinz on Aug 14, 2023
Dear kathy, Thank you for the fantastic review! We put a lot of effort into making our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it. Thanks again for the support

10/10 Excellent

Nikki

Stayed 1 night in Jul 2023
Response from Heinz on Aug 11, 2023
Dear Nikki, We’re really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very clean. Great location and easy access to anything you’d need. Staff were very helpful and friendly.
Stayed 2 nights in Aug 2023
Response from Heinz on Aug 11, 2023
Thank you Bonita for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful. It’s always great when we can help guests make the most of their time with us – whether it be recommending a restaurant or showing them how to get around town!