Fridge, microwave, stovetop, dishwasher

Reviews of MainStay Suites Addison-Dallas

2.5 out of 5
MainStay Suites Addison-Dallas
15200 Addison Road, Building A, Addison, TX

Reviews

7.0

Good

Rating 10 - Excellent. 270 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 182 out of 1002 reviews" "
Rating 4 - Poor. 143 out of 1002 reviews" "
Rating 2 - Terrible. 129 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This facility is very unclean and unorganized. Although i cannot complain about the staff, they were very polite and professional.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 28, 2024
Hello Michael,We appreciate your feedback regarding our staff members. Guest satisfaction is our priority, and we will address your concerns with our housekeeping team for further improvement. Thank you for taking the time to share your experience with us.

4/10 Poor

Adeshina

Disliked: Cleanliness, property conditions & facilities
No iron, no coffee maker, no breakfast, no cups, no dish soap or dishwasher soap, plus would not hold 2 prong just fell out, had to stand right in front of tv fir temote to work, horrible carpet, smell of cigarettes was worst. Will never stay in smoking hotel again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Adeshina, We appreciate you sharing your feedback with us. Your comments will be reviewed by our team for further improvement. Thank you for bringing these matters to our attention.

2/10 Terrible

Karen

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Karen,We apologize for falling short of your expectations during your stay. Please reach out to us directly so we can address any concerns you may have.

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No breakfast
They show a big breakfast on the listing. So i chose this one. Then when checking in, the clerk says there is no breakfast. Just coffee and bagels.
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Tony, We apologize for any confusion regarding our breakfast offerings. Our listing may have included images of our previous breakfast options, which we have temporarily adjusted due to current circumstances. We appreciate your understanding and hope you still enjoyed your stay with us.

8/10 Good

Fior

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Fior,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had a wonderful experience with us. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us directly so we can further enhance our services. We look forward to welcoming you back in the future for an even better stay.

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Beware.
Room was not clean. Did not shower as the tub was yellow and had paint spilled on the tub. They have held my 100.00 deposit to this day without refund 1 week now. Stayed here years ago and was good. Never again.
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Paul,We apologize for any inconveniences you experienced during your recent stay. Our housekeeping team strives to ensure all rooms are properly cleaned and maintained. We're sorry to hear about the issues you encountered with the tub, and we will address this with our team. Regarding the deposit, we recommend reaching out to our management directly for assistance. We appreciate your previous stay and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

vincent

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property with shady characters and smell of weed smoke around. Stay away
Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello vincent, We're sorry to hear about your recent experience at our hotel. Our team strives to provide a comfortable and safe environment for all guests. We appreciate your feedback and will take it into consideration as we work to improve our facilities. If you have any further concerns, please don't hesitate to reach out to our management team.

4/10 Poor

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
Response from Manager on Feb 15, 2024
Hello Jessica, We apologize that your stay did not meet your expectations. We encourage you to reach out to us directly so that we can address any issues you experienced. We value your feedback and want to ensure your satisfaction.

2/10 Terrible

Karen

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Believe the reviews. There is no actual breakfast. They only give you two muffins. Water leaking from roof, musty aroma throughout the hotel, bugs, bugs, bugs (yes, including roaches). Would not recommend unless you're aware of what you're getting into
Stayed 4 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Karen,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We take these matters seriously and will address them accordingly. We appreciate your feedback and will work towards improving our services.

2/10 Terrible

John

Traveled with group
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello John, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We appreciate your comments and will take them into consideration. If you have any further concerns, we encourage you to reach out to our management team directly.

2/10 Terrible

Lewis

Disliked: Staff & service, room comfort
We didn’t have any hot water but kept being told they were going to get it taken care of. We also had roachesss
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Lewis,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our hotel directly to speak with our management team so we can address your concerns. We strive to provide a comfortable and enjoyable stay for all our guests and would like to further investigate the issues you encountered. We are dedicated to ensuring a satisfactory experience for our guests and your feedback is valuable in helping us improve. Thank you for bringing this to our attention.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Hotel
One of the most nastiest hotels I have booked
Stayed 7 nights in Oct 2023
Response from Manager on Oct 20, 2023
Dear Guest, We apologize for the unpleasant experience you had during your stay. Please provide us with specific details so that we can address your concerns accordingly.

10/10 Excellent

Toni

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Toni,Thank you for your wonderful feedback! We strive to exceed expectations and we're thrilled we were able to do so for you. We hope to welcome you back soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I was expecting at all
Had roaches, walls weren’t clean, toilet didn’t work right, plastic wrapped around the smoke detector…
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Dear Guest, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

John

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was misrepresented- no breakfast and no gym (an elliptical is not a gym). Hot water was limited and actually had no hot water one night. All water was out one day. Staff was not informative nor polite. Asked for a late check out and staff said they couldn’t approve a later check out. Disappointed with our stay.
Stayed 10 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello John ,I'm sorry to hear that you had a less-than-ideal experience at our property. We take guest feedback very seriously and are disappointed to hear that we did not meet your expectations. We strive to provide accurate information about our property to all booking platforms, and we apologize if our description was misleading in any way. We will take immediate steps to rectify the situation and ensure that all areas of our property are maintained to the highest standard. Thank you for taking the time to provide feedback, and we hope to have the opportunity to make it right during a future stay.

2/10 Terrible

Nakita

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They had roaches crwaling up the walls in the room, homeless people with all their bags piled up on the sidewalk as your walking up tk the entrance asking for money just not a good experience and shouldn't be listed
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Nakita ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Angel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Hotel was filthy and the elevator didnt work
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Angel,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Lynn

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Carpets were dirty,elevator didn’t work, cockroaches in the room.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 24, 2023
Hello Lynn,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Amanda, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Adrian

Disliked: Amenities
I’ve stayed in worst
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Adrian,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Bhavesh

Liked: Cleanliness, staff & service
It had a small kitchen and enough utensils to cooking.
Stayed 5 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hi Bhavesh,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 Excellent

Samantha

Stayed 12 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello Samantha,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
The room temperature and thermostat did not get below 79 the whole time during my stay. I changed rooms twice and lowered my thermostat as low as it would go and the room would not cool off. Got as hot as 88 degrees at one point.
Stayed 7 nights in Aug 2023
Response from Manager on Aug 14, 2023
Hello Ebony, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

2/10 Terrible

AKONKENG

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Children running around without parents supervision, The room i booked was dirty crumbs of cookies from entrance into the room to counter top, no towels,. I requested for the room to be changed which was done still this room had no towels, room had a very strong smell. Everything here looks old.Is this property a shelter or a Hotel? I will never visit this place again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Guest, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

8/10 Good

Yasmani

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Yasmani,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Vivek,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 Terrible

Vanessa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room looked simi clean until you look closer and there were roaches in the cabinets
Stayed 3 nights in May 2023
Response from Manager on Jun 3, 2023
Hello Vanessa,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Edward

Stayed 1 night in Apr 2023
Response from Manager on Apr 22, 2023
Hello Edward,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Bradley

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room was very large and beds were pretty comfy.. Things look a bit run down when you get inside but the room was really clean and surprisingly never heard a dog bark either night… I would definitely use them again!!!!
Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hi Bradley,We appreciate your review and we so appreciate it. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

4/10 Poor

22_0422

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Manager on Mar 20, 2023
Hello 22_0422,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted a kitchen, however NO cooking supplies were provided. I would have liked a coffee pot, instead of the one small coffee dispenser as I brought my own coffee. There was one small skillet. One ladle, no spoons or forks no sponge or any dish soap to wash the one skillet. I went out and bought a spatula. They were changing the drapes in all the rooms, and a maintence man just opened the door and walked right into my room and told me there were problems changing the drapes in my room and I had to change rooms. All of the old drapes were left in the hallways with a small path to walk. The room I was changed to the table had plaster on it.
Stayed 4 nights in Feb 2023
Response from Manager on Feb 23, 2023
Hello Katherine, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump. Reporting to local FD for fire hazar
Trashy room, toilet didn’t work drapes piled in the hallways.
Stayed 1 night in Feb 2023
Response from Manager on Feb 21, 2023
Hello Gloria, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Samantha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Samantha
When setting up the appointment, I specified that we had mobility aids. (I was on a cane, as was my mom.) I was exhausted from the long day and misunderstood his comment about no elevator for no internet, so you can probably imagine the surprise when I got in and it went nowhere. He originally had put us the 3rd, but tried moving us to the 2nd floor at least since there were no first floor options.
Stayed 1 night in Feb 2023
Response from Manager on Feb 18, 2023
Hello Samantha,We appreciate that you've taken the time to share with us regarding our elevator. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Adam, Las Vegas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front lady staff in the day of check in 300pm 12/25/22 was rude. The thing that stood out the most was how run down the hotel was. Completely disgusting with carpet stains all throughout the building. And when I went into my suite the carpet floors had stains and the coach in the suite had stains on it. Completely disgusting and unsanitary. I will definitely not ever stay there again.
Response from Manager on Dec 29, 2022
Hello Adam, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Verified traveler

Business traveler
I just needed a place to sleep for a few nights while in town. It worked for that need but the place is pretty old and really needs a full refresh. However the price is right for the place.
Stayed 3 nights in Dec 2022
Response from Manager on Dec 18, 2022
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Davonn

Disliked: Cleanliness, property conditions & facilities
There were roaches in my room. Very disgusting and disappointing. I was not comfortable sleeping there and they would not give me a refund.
Stayed 1 night in Nov 2022
Response from Manager on Nov 26, 2022
Hello , Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The the rooms were filthy holes in the walls roaches I seen mice I'll never stay there again
Stayed 1 night in Oct 2022
Response from Manager on Oct 12, 2022
Hello anthony, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience with new rules that have come to pass because limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities, room comfort
The online pictures are very misleading-nothing like online. This place is hooded out , furniture is outdated, cigarettes butts are all at the front door , people look like they are living out of there car. Leaky water stains in the ceiling, more stuff —never again.
Stayed 2 nights in Oct 2022
Response from Manager on Oct 11, 2022
Hello Nicole,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 Terrible

Andrew

Stayed 14 nights in Sep 2022
Response from Manager on Dec 28, 2022
Hello Andrew, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

gordon

Business traveler
Disliked: Cleanliness, property conditions & facilities
Everything there was old from carpet being cleaned that still looks dirty to old shower curtains everything needed replacement
Stayed 1 night in Sep 2022
Response from Manager on Sep 20, 2022
Hello gordon, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Katherine

Disliked: Cleanliness, amenities, property conditions & facilities
There room had a very bad odor, probably from the dirty carpet. The walls and ceiling were gross and dirty. There were several visible water stains on the ceiling. There was also visible wire where the smoke detector has been removed.
Stayed 2 nights in Aug 2022
Response from Manager on Sep 9, 2022
Hello Katherine, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Angela chukwu

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Manager on Nov 12, 2022
Hello Angela chukwu,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Amazing service very helpful at the front desk
Stayed 8 nights in Jul 2022
Response from Manager on Aug 4, 2022
Hello Toni, Thank you for taking the time to share your comments regarding our service and comments about our front desk. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Five star service
So nice and attentive
Stayed 7 nights in Jul 2022
Response from Manager on Jul 25, 2022
Hello Toni, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Boabdil

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 18, 2022
Hello Boabdil, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to serve you in the future better.

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was not satisfied with the cleanliness of the property or my room beds seem pretty clean but carpet looked so dirty curtains were old dirty & ripped & I found a live roach the restroom
Stayed 1 night in Jul 2022
Response from Manager on Jul 8, 2022
Hello Stephanie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Dianna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that our room was cool. There were trash bags piled up and blocking the only ice machine. The toilet in our room did not flush. The toilet paper was so thin it disintegrated at first touch. No access to the dining area. No complrmentary coffee. Carpets are old and dingy.
Stayed 1 night in Jul 2022
Response from Manager on Jul 7, 2022
Hello Dianna, It was a pleasure assisting you during your stay. Our rooms are cleaned by professional cleaners every check out and during these pandemic, we take extra precautions and cleaning. We can assure you that the room and everything inside has been cleaned and sanitized, but we will still make sure to have this reviewed with our cleaners.

4/10 Poor

Robert

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jul 7, 2022
Hello Robert, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 Terrible

kamyar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was the lowest quality and dirtiest hotel I have ever seen. With cigarettes burn marks on beds and pillow no towel and very dirty shower. It was unbelievably lower than what they advertised
Stayed 2 nights in Jun 2022
Response from Manager on Jul 1, 2022
Hello kamyar,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Kimeshia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 6, 2022
Hello Kimeshia, On behalf of our entire staff thank you for staying with us and for rating your stay.,