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Reviews of Sonesta ES Suites Dallas Park Central

3 out of 5
Sonesta ES Suites Dallas Park Central
7880 Alpha Road, Dallas, TX

Reviews

7.6

Good

Rating 10 - Excellent. 395 out of 1044 reviews" "
Rating 8 - Good. 320 out of 1044 reviews" "
Rating 6 - Okay. 141 out of 1044 reviews" "
Rating 4 - Poor. 79 out of 1044 reviews" "
Rating 2 - Terrible. 109 out of 1044 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Cornelius

Traveled with family and small children
Liked: Cleanliness, amenities
There were some fixtures in the room we stayed in the wasn't working.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great experience
Visited for a trip and overall it was a very good experience.
Stayed 2 nights in Oct 2022

4/10 Poor

LaRoyce

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was outdated, stains on the furniture, rips and tears on the furniture as well. The room did not seem to have been cleaned prior to our arrival. There was masking tape along the door frame near the latch.....not sure what that was about. The front desk clerk Darlon was very helpful and understanding. He provided a full refund and was very apologetic.
Stayed 3 nights in Sep 2022

10/10 Excellent

Josefina

Stayed 1 night in Sep 2022

10/10 Excellent

Lashondria

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I liked the apartment style
Stayed 1 night in Aug 2022

4/10 Poor

Jeannie

Traveled with family
We did not stay here because there was not hot water, and the pool was closed. Drove all that way to fine this hotel and found all that out. I wish someone would have called me to let me know about the problem they were having. I had to find another hotel, i was not filmier with the area.
Stayed 5 nights in Jul 2022

6/10 Okay

EDGAR

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Valerie

Traveled with family
Disliked: Cleanliness
Boiler out, no hot water, pool closed, washer and dryer out, for almost 2 weeks. 1 room had bugs
Stayed 7 nights in Jul 2022

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was very spacious and clean although the hot water was not working and the pool was closed we still had a great stay. The staff was very friendly.
Stayed 4 nights in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Room comfort
Wouldnt stay here again
Where do I begin?We checked in on a Wednesday around 6:30pm.When we got there the pool had caution tape around it and we were told that the pool closed.We decided to go ahead and stay there because we had a large suite to accommodate our family.We were giving the keys to our 1st room.Went to open the door the keys didn't work.I go back down to the lobby where they told me that they are going to put us in a different room.So we move to room #2.We settle into that room and decide where we want to eat for the night.Return to the room everything is fine. Well around 3a.m. Thursday morning the air stops working in part of the suite.We notified maintenance and went about our day exploring Dallas.Returned to the room and it was hotter than hell.Notified front desk again and we were told maintenance fixed it.We told them that it was still hot.They move us to another room (room #3).We all load up our stuff and move to that room.When we get to that room we were also notified that the hot water has stopped working and they will offer us a discount.Well here we are 3rd room no hot water and a huge family.We decided to stay and went on about our day.After returning for the night the air on one side of the suite isnt working.We notified front desk and was told to use room 2 and 3 for the remainder of our stay.So we split up and stayed in two different rooms.They rooms were not close. And they tried charging us for using 2 rooms.We eventually checked out early.
Stayed 6 nights in Jul 2022

8/10 Good

Yolanda

Liked: Cleanliness, amenities, property conditions & facilities
Nice location, affordable, close to the freeway, fast food and convenience stores
Stayed 1 night in Jul 2022

2/10 Terrible

John

Business traveler
Disliked: Amenities, property conditions & facilities
The keys kept on not working. The manager was terrible. Some of the neighbors were noisy and were partying all night. Coffee wasn't available for a few days. The continental breakfast didn't start until 7:15 a.m. the laundromat didn't work. The location was good.
Stayed 5 nights in Jul 2022

10/10 Excellent

Miah

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were cool and friendly. It is very comfortable here. It’s definitely worth booking. Affordable.
Stayed 3 nights in Jul 2022
Response from Front Office Manager on Jul 20, 2022
Thank you on behalf the Sonesta Staff

8/10 Good

Harold

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jul 2022
Response from Front Offices Manager on Jul 20, 2022
Thank you on behalf the Sonesta Staff

4/10 Poor

Anna-Tina

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Location was great! Loved that the rooms are big so i was able to accommodate 6. Very disappointed in how dirty it was. When they told us we couldnt check in early bc they needed to clean it, I expected it to be clean. Was not! Was also shocked when i saw a few roaches. Thats all i needed to see. Hotel has alot of potential but definitely needs to be renodeled & taken care of better....
Stayed 3 nights in Jul 2022
Response from Front Office Manager on Jul 18, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

6/10 Okay

Octavia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

4/10 Poor

Petra

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Jul 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

2/10 Terrible

April

Traveled with family
Disliked: Cleanliness, room comfort
Mold & smell of it weed.
When we walked in to the front desk it smelt like someone was smoking weed inside. When we checked into our room there was mold all over the bathroom wall and ceiling. We asked to have another room and it was the same. Again they gave us another room and it had mold as well. So we decided to check out. We couldn’t even stay. My asthma was already acting up after being there just minutes.
Stayed 5 nights in Jul 2022
Response from Front Office Manager on Jul 18, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

10/10 Excellent

Betty

Stayed 3 nights in Jul 2022
Response from Front Office Manager on Jul 19, 2022
Thank you on behalf the Sonesta Staff

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Front Office Manager on Jul 19, 2022
Thank you on behalf the Sonesta Staff

2/10 Terrible

Dominique

Traveled with family
Disliked: Cleanliness, room comfort
DONT WASTE YOUR MONEY, WORST STAY EVER!!
DO. NOT. STAY. HERE!! we arrived late, the manager tried to make us pay again for our pre-paid booking, after an hour of back and forth she admitted she was wrong and gave us the key. property looks updated from the outside and old and dingy inside. bathroom lights didn’t work, told the front desk multiple times a day during our 5 day stay, they kept having excuses about maintenance not being onsite only to NEVER FIX THE LIGHTS. myself, husband, and oldest son have athletes foot/bumps on our feet from the bathrooms. husband also has small bites all over his body. bed bugs? who knows! TERRIBLE HOTEL/TERRIBLE CUSTOMER SERVICE, it’s cheap, yes, but you get what you pay for...DONT WASTE YOUR TIME OR MONEY!
Stayed 4 nights in Jul 2022
Response from Front Office Manager on Jul 18, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

10/10 Excellent

Larry

Stayed 1 night in Jul 2022
Response from Front Office Manager on Jul 19, 2022
Thank you on behalf the Sonesta Staff

6/10 Okay

Verified traveler

Traveled with family
The hotel is a little older than expect. No problem checking in or out. The breakfast was suck, with only three items. Bread, cereal, oatmeal. No egg no meat at all.
Stayed 1 night in Jul 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

6/10 Okay

Ronald

Disliked: Cleanliness
Stayed 2 nights in Jul 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

2/10 Terrible

Nana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is a filthy and decaying property. I did not feel clean dueing my stay. Room doors have substained enough damage to make one thing about attempted break-ins. Permanents foul smells of weed, smoke, food and the old carpet all over. Dark furniture that still can’t hide the stains and surface “cleaning” that is done. Non-business clientele Pro: Parking availability
Stayed 3 nights in Jun 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

8/10 Good

John

Disliked: Amenities
It has good highway access.
Stayed 7 nights in Jun 2022
Response from Front Office Manager on Jul 19, 2022
Thank you on behalf the Sonesta Staff

4/10 Poor

William

Traveled with family
Disliked: Cleanliness
The first room we were given had bugs in it. They changed us to a different room on the second floor. When we went to get ice we had to go down to the first floor on the opposite side of the building which was inconvenient.
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

2/10 Terrible

Louis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed from Friday, June 24th to Sunday June 26th. From the very beginning our room key would not work so we had to be let in our room every single time we needed in. Sunday night they nearly refused to let us in our room because our ID was left in the room. Then our Room we did have was covered in black mold in windows along with certain parts of the walls, our toilet ran water the entire time, we had Roaches. Saturday we had an employee finally admit that the room should have NEVER been given to us in that condition. My Brother is now sick with a terrible cough and we may have to go to the ER for it due to the black mold throughout the entire room. The experience was just terrible. I’ve been using Expedia for YEARS and have never left a bad review but this was an experience that was totally out of hand and NEEDS Attention.
Stayed 2 nights in Jun 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

8/10 Good

Angelina

Traveled with family
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 19, 2022
Thank you on behalf the Sonesta Staff

8/10 Good

Antoinette

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Front Office Manager on Jul 19, 2022
Thank you from the Sonesta Staff

10/10 Excellent

DEVANG

Traveled with family
Liked: Cleanliness, room comfort
that is great service and clean.
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 19, 2022
Thank you from Sonesta Staff

8/10 Good

Donnie

Traveled with family
Liked: Cleanliness, room comfort
SURPRISED
Much to my surprise the rooms were very clean & spacious. We thoroughly enjoyed our stay.
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 19, 2022
Thank you from SonestaStaff

2/10 Terrible

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with this hotel. For the price and the amenities. The towels and sheets were dirty. Carpets were dirty and the furniture as well
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

6/10 Okay

Tammy

Traveled with family
Liked: Room comfort
Ok Hotel for the price
The hotel is interesting. Seems like they have ling term residents here as well as short term. The room was ok a bit dated in furniture. Nice kitchenette and full refirgerator. No house keeping offered. Pool looked nice but did not use it. Location was good for our needs. For the price it was good.
Stayed 3 nights in Jun 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

10/10 Excellent

Lamont

Traveled with family
Liked: Cleanliness, room comfort
Great location and comfortable beds
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 18, 2022
Thank you from the Sonesta Hotel Staff

8/10 Good

Alejandro

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 19, 2022
Thank you on behalf the Sonesta Staff

10/10 Excellent

Klarissa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very nice and modern for the price. Breakfast was delicious.
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 18, 2022
Thank you from Sonesta Staff

6/10 Okay

steven

Traveled with group
Liked: Room comfort
Not bad hotel, not super clean but just average.
Stayed 2 nights in Jun 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 3 nights in Jun 2022
Response from Front Office Manager on Jul 19, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

6/10 Okay

David, Huffman

Business traveler
If don’t mind smoke smell it’s ok. Don’t stay on first floor 4-5 ac units outside window. Also doesn’t cool much. Otherwise quite and clean.
Stayed 1 night in Jun 2022
Response from Front Office Manager on Jul 18, 2022
We at Sonesta Hotel apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

katherine

Stayed 1 night in May 2022
Response from Front Office Manager on Jul 19, 2022
Thank you on behalf of the Sonesta Staff

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from The Sonesta ES Team on May 21, 2022
Dear Nathan, We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Sincerely, The Sonesta ES Team

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Do-able
It was ok but guest were very loud.
Stayed 4 nights in May 2022

10/10 Excellent

Vester

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from The Sonesta ES Team on May 21, 2022
Dear Vester, We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Sincerely, The Sonesta ES Team

4/10 Poor

olivia

Business traveler, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Had a funny smell took forever to get checked in
Stayed 1 night in May 2022
Response from The Sonesta ES Team on May 16, 2022
Dear Olivia, We would like to thank you for taking the time to provide us with wonderful feedback regarding your recent visit to our property. I would like to apologize for any inconvenience you may have experiences with our rooms. We understand our hotel is a little dated, but it gives me great pleasure to inform you that we are in the planning stage of our upcoming refresh. We are so excited about the changes with our guest rooms, public space and much more. We greatly appreciate the rating and look forward to continuing to provide you with exceptional customer services that will allow us to receive a 10 star on your next visit to the North Dallas area.

8/10 Good

Victor

Stayed 2 nights in Apr 2022
Response from The Sonesta ES Team on May 15, 2022
Dear Victor, Thank you for taking the time to let us know about your recent stay. I have shared your comments with the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service. Thank you so much for your business and we look forward to seeing you in the future. Sincerely, The Sonesta ES Team

2/10 Terrible

Colton

Stayed 1 night in May 2022

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Get Away
Amazing
Stayed 3 nights in Apr 2022
Response from The Sonesta ES Team on May 15, 2022
Dear Olga, We would like to thank you for taking the time to provide us with wonderful feedback regarding your recent visit to our property and we greatly appreciate you. Thank you for taking the time to rate your stay with us. We greatly appreciate the 10-star rating and look forward to continuing to provide you with exceptional customer services that will allow us to receive a 10 star on your next visit to the North Dallas area.

2/10 Terrible

Patrick

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We got sick and they charged us anyway we never checked either hotel and I bought the Travelers insurance
Stayed 2 nights in Apr 2022
Response from The Sonesta ES Team on May 15, 2022
Dear Patrick, Thank you for taking the time to let us know about your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.