Fridge, microwave, stovetop, dishwasher

Reviews of Hawthorn Suites by Wyndham Irving DFW South

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 183 out of 447 reviews" "
Rating 8 - Good. 143 out of 447 reviews" "
Rating 6 - Okay. 66 out of 447 reviews" "
Rating 4 - Poor. 32 out of 447 reviews" "
Rating 2 - Terrible. 23 out of 447 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

The staff are friendly and the place is very clean.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff friendly and our place very clean. Providing excellent service and maintaining cleanliness are top priorities for us, and we're glad to see that reflected in your experience. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at other Hawthorne Suites in the past, first time at this Irving TX location. Was a little hard to find as its behind a strip mall but great location and convenient for accessing Hwy 183. All kitchen appliances worked. Staff very attentive and courteous.
Stayed 8 nights in Feb 2024
Response from Sophia CSR on Mar 9, 2024
Dear Guest,Thank you for sharing your experience at our Hawthorn Suites location in Irving, TX. We're delighted to hear that you found our hotel to be conveniently located and that our staff provided attentive and courteous service. We appreciate your feedback regarding the accessibility and functionality of our facilities. It's always our goal to ensure our guests have a comfortable and enjoyable stay. We hope to welcome you back on your next visit to the area!

8/10 Good

Marilu

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is a bit dated but overall not bad.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It is very clean and very comfortable. We will definitely stay there again.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 19, 2024
Hi Luis,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Misheal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from start to finish.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 7, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well kept
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 7, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Esmeralda, Forest Hill

Traveled with family
Liked: Amenities
From start to finish, everything and everyone were great! This place is really nice as the staff and sooooooo clean! We had a great stay! Highly recommend staying here. Thank you!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 7, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Tuesday

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 7, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and easy
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 1, 2024
Hi Amy,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

william

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and nice
Very nice staff, very clean, comfortable room. A very affordable place to get a little sleep after a concert before returning to Houston.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 12, 2023
Dear Guest,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Robert

Liked: Cleanliness
Feels like motel 6 quality
Facility was clean and staff friendly but was not the type of facility I expected to be at. Breakfast items were in short supply prior to the cutoff time.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 12, 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you were pleased with the staff and cleanliness. However, we apologize for the inconvenience faced by you regarding these issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Sophia CSR on Nov 8, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and accommodating
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Nov 4, 2023
Hi James,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Tammy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice location. The room had everything we needed for a comfortable stay. The staff was friendly.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near AT&T Stadium. Would stay again, highly recommend!
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

MURALI

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 20, 2023
Hi Martin,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 18, 2023
Hi Tia,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and safe. Friendly staff.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Lourdes

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disappointment. Over paid for poor quality
A total disappointment. I felt lied to.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 31, 2023
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

8/10 Good

Mart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss you Irving
Lived in this area 20 yrs..so my home away from home..nice hot coffee, breakfasts..they know me here..come often..pick my up from DFW..comfortable and roomy..a little loud this time..were working on the roof for 3 days
Stayed 4 nights in Jun 2023
Response from Sophia CSR on Jul 3, 2023
Hi Mart,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Spent the night. Bed was comfy.
Stayed 1 night in May 2023
Response from Sophia CSR on May 24, 2023
Hi Rex,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen
Stayed 2 nights in Apr 2023
Response from Sophia CSR on Apr 25, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 25, 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 Good

Evelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the location and amenities. Only thing to improve on was key access. At first they only gave us one key and then it wasn’t set for our full 3 days. Each day we had to go to the desk to have it reactivated.
Stayed 3 nights in Mar 2023
Response from Sophia CSR on Apr 4, 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

Hector

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Sophia CSR on Apr 3, 2023
Dear Guest,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Sophia CSR on Feb 27, 2023
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Good

Jim

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Jan 2023
Response from Sophia CSR on Feb 1, 2023
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

Ric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sophia CSR on Feb 1, 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

10/10 Excellent

Rina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Sophia CSR on Jan 5, 2023
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Lynelle

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The check in was fast and easy. The staff was friendly and helpful. My room was immaculate! The location was great! There were many restaurants nearby as well as the mall. We would definitely stay here again!
Stayed 2 nights in Dec 2022
Response from Sophia CSR on Dec 13, 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room and friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too expensive for what you booking.
Reserved a room with 2 queen size beds. upon entering room rapidly noticed that beds were not Queen size but full size. Room size was large enough to accommodate 2 king size beds. Place was very quiet. It took almost 10 minutes to check in when usually takes no more than 3.
Stayed 2 nights in Dec 2022
Response from Sophia CSR on Dec 6, 2022
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Please note that your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable place to stay
This was a very good experience at this location. We had a special request for an item we forgot and manager on duty let us borrow what was needed. If back in the area we will certainly return to this Hawthorn Suites.
Stayed 1 night in Oct 2022
Response from Sophia CSR on Oct 14, 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location and clean room. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Brooke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m town for a concert. Room was clean and the kitchenette was stocked with essential dishes eg cups, bowl.
Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 20, 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Sonya

Stayed 1 night in Sep 2022
Response from Sophia CSR on Sep 12, 2022
Dear Guest,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad you had a nice stay with us and look forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Julian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ultimate Stsy
Very accommodating Stsff. Definitely will stay at this Property Again.
Stayed 1 night in Aug 2022
Response from Sophia CSR on Sep 1, 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our friendly staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Adan, victorville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and safe place close to everything
Stayed 1 night in Aug 2022
Response from Sophia CSR on Aug 19, 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location and friendly staff. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

waymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Sophia CSR on Aug 13, 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Good

Billy Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was good
Stayed 3 nights in Aug 2022
Response from Sophia CSR on Aug 9, 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 Good

Vu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very large, comfortable, and clean. Not sure what the purpose of the kitchen since there are no pans or utensil to use the kitchen. The microwave did not work in my room. Breakfast was lacking.
Stayed 2 nights in Jul 2022
Response from Sophia CSR on Jul 19, 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our clean room. However, we apologise for the inconvenience faced by you regarding these issues. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.

8/10 Good

Mart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
been coming here since..
Always stop here because it is easy to get around if using pubic transportation. Cold water in the morning is welcome. one dryer did not work. maybe add sweet bread to the continental breakfast..glad they have a tub
Stayed 5 nights in Jun 2022
Response from Sophia CSR on Jun 30, 2022
Dear Guest, We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
It was fine
Stayed 1 night in May 2022
Response from Sophia CSR on Jun 13, 2022
Dear Guest, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and kind. They went above and beyond to be helpful, and property was very clean and comfortable. Walking distance to food, shopping and nail salon. Laundry room was very clean, and breakfast had variety and was clean and good. I will stay here every time I am in town. For the price it was well above my expectations. I was a solo female traveler and they put me close to the front desk and made sure that I was awake in the morning for my flight out. I felt extremely safe and satisfied with there service.
Stayed 1 night in May 2022
Response from Sophia CSR on May 16, 2022
Dear Guest, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We will always ensure that we keep delighting you with our facilities and services. We hope to earn your business in future travels.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quick and easy.
Stayed 1 night in May 2022
Response from Sophia CSR on May 16, 2022
Dear Guest, We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. We hope to earn your business in future travels.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sophia CSR on Apr 26, 2022
Hi Robert, We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good. The room was comfortable and clean. It was like a studio apartment. It had a refrigerator, microwave, dishes, dishwasher. The parking lot was Very well lit.
Stayed 3 nights in Apr 2022
Response from Sophia CSR on Apr 25, 2022
Hi Karla, Thank you for sharing your feedback. We are glad you liked our amenities and clean room. We always welcome our guest's ideas and suggestions. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Chris

Stayed 1 night in Apr 2022
Response from Sophia CSR on Apr 25, 2022
Hi Chris, Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

2/10 Terrible

mandy

Stayed 1 night in Apr 2022
Response from Sophia CSR on Apr 25, 2022
Hi Mandy, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

8/10 Good

Leigh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022
Response from Sophia CSR on Apr 13, 2022
Hi Leigh, We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.