Lobby

Reviews of Hilton Anatole

4.5 out of 5
Hilton Anatole
2201 N Stemmons Freeway, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 477 out of 1014 reviews" "
Rating 8 - Good. 212 out of 1014 reviews" "
Rating 6 - Okay. 135 out of 1014 reviews" "
Rating 4 - Poor. 109 out of 1014 reviews" "
Rating 2 - Terrible. 81 out of 1014 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rochelle Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024

10/10 Excellent

lamar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Damita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

8/10 Good

natash

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

8/10 Good

Cole

Stayed 3 nights in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

2/10 Terrible

Kris

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We really liked the property itself which is why we picked this hotel to celebrate our grandson's 8th birthday. We thought it would be family friendly. Boy were we wrong! We were put in a room adjoining a bunch of loud, obnoxious sorority sisters who were having a weekend conference. In fact our room was surrounded by them. We called security at midnight due to the cussing, slamming doors, fighting, screaming that went on from 10pm to 2am. They paused for about an hour after security came. The next night it started at midnight and went to 4am. It was pointless to call security because nothing was going to stop them. My grandson was very upset as were we. We paid over $800 for this hotel just to have our weekend ruined! Do NOT take kids to this hotel and do not stay here if you want a relaxing vacation!
Stayed 2 nights in Mar 2024

10/10 Excellent

Zach

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great event center
Stayed 3 nights in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback!

6/10 Okay

Joshua

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I love the glass elevators and atrium style rooms.
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback. We're so glad you enjoyed your stay at the Hilton Anatole! We're looking forward to welcoming you back again soon.

10/10 Excellent

Michael, Manistee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Anatole is a beautiful hotel. Well kept, excellent staff, and conveniently located. I will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback. We're so glad you enjoyed your stay at the Hilton Anatole! We're looking forward to welcoming you back again soon.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback!

4/10 Poor

Maurice

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Property had very clean new rooms but AC only worked one night we were there
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 5, 2024
Thank you for your feedback! We will share your feedback with the rest of our teams so that we can address those problems.

4/10 Poor

raquel, chicago

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback!

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 5, 2024
Thank you for your feedback!

6/10 Okay

Sherry, Friendswood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It won’t let me add Parking above. So confusing! It was not relayed to us to use our key card to come and go thru the gate, nor did it let us. We had to pay over $30 twice a day on 2 cars. When checking out, we inquired about this and were told our cards should have been linked to the parking so we could come and go with our key card and not be over charged daily. (She looked and they were never linked). Hoping to be reimbursed as promised…. Also- our room was in the tower…. An “inner room” - not a big deal, we were going to be gone all day both days, but at night- it was SO loud! In the room- not sure if it was coming from the pipes or the vents, but it was extremely loud…. This needs to be checked on. Very clean, but maid service is every other day just fyi.
Stayed 2 nights in Feb 2024

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is phenomenal, if you are in the Dallas area I highly recommend!
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 5, 2024
Thank you for staying at the Hilton Anatole!

2/10 Terrible

Eduardo

Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bb
Stayed 2 nights in Feb 2024
Response from Hilton Anatole on Mar 1, 2024
Thank you for your feedback!

8/10 Good

Lee, New Braunfels

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hilton Anatole on Feb 21, 2024
Thank you for your feedback!

6/10 Okay

Taysen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super uncomfortable but other than that very nice
Stayed 1 night in Feb 2024
Response from Hilton Anatole on Feb 21, 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience with your bed that you experienced during your stay. Thank you again for sharing your honest thoughts with us.

10/10 Excellent

Adrianne

Stayed 2 nights in Feb 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

4/10 Poor

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Its sprawling with services spread out over a large area. We were in the tower which is more like a residency building than a hotel. No lobby breakfast. No pool. The water park was closed too. And typical hilton where they even charge for warer. Remind me to avoid actual hiltons again as i vowed never to stay.
Stayed 1 night in Feb 2024
Response from Hilton Anatole on Feb 13, 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. 2.Thank you for taking the time to provide us feedback. Creating excellent experiences and providing quality service is a top priority at the Hilton Anatole, and we are disappointed to hear that your stay was not excellent. Please know all of your comments have been passed to the proper teams. Please don't hesitate to reach out directly if we can assist you in any way.

6/10 Okay

Ashley

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in was easy the staff were nice, loved the shuttle bus to and from market we never had to wait once. The property was clean, also very spaced out so spaced out it was hard to find our way around. We stayed on the attrium side of the building. The walls are really thin. Our next door neighbors tv we could here it word for word through the wall and people hollaring and laughing in the lobby areas we could hear while trying to sleep from our 9th floor room. I also wish there was access to a microwave, I brought home pasta leftovers and wanted to heat them up and the room doesnt have a microwave I called front desk to ask if there was one on property I could use but they didnt answer and I on hold for over 10 mins before I gave up and went to bed without eating. We will stay somewhere else for the cost next time we are in dallas.
Stayed 2 nights in Jan 2024
Response from Hilton Anatole on Feb 21, 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience that you experienced during your stay. Thank you again for sharing your honest thoughts with us.

4/10 Poor

Grace

Business traveler
Disliked: Cleanliness, property conditions & facilities
This could be a great hotel but it’s out dated and dingy. Not worth the price for what you’re getting. Better off staying in Uptown
Stayed 6 nights in Jan 2024
Response from Hilton Anatole on Jan 17, 2024
Thank you for sharing your feedback. Please know that enhancements are already in the works to improve our guest experience at our historic Dallas hotel. Our Tower guest rooms will be completely refreshed by January 2024 and we hope you will return to enjoy our new accommodations.

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, helpful and friendly staff
Stayed 1 night in Jan 2024
Response from Hilton Anatole on Jan 16, 2024
Thank you for your feedback!

10/10 Excellent

Meagan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and i love this property. We feel safe here and there is plenty to do with small kids, even in the colder months!
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Jan 16, 2024
Meagan, thank you for your feedback! We're so glad you had an excellent stay at the Hilton Anatole! We're looking forward to welcoming you back again soon!

8/10 Good

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Hilton Anatole to attend the Cotton Bowl! It's a beautiful property with a spacious and comfortable lobby and dining area. It's perfect for small gatherings of friends and family, or to work by yourself. All the artwork is fun and amazing as well! And the workout center is AWESOME! The ONLY issue I had was the shower water did not get hot. It was lukewarm and low-pressure. I know that seems like a small thing - but I love a hot shower in the morning. And unfortunately the 2 days I was there I didn't get one.
Stayed 2 nights in Dec 2023
Response from Hilton Anatole on Jan 4, 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. I have passed your information along to our management team for review.

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from Hilton Anatole on Jan 24, 2024
Thank you for your feedback!

4/10 Poor

Joe

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The maids never came for the 2 nights we stayed and never refreshed the coffee supplies. I would expect better for the money charged.
Stayed 2 nights in Dec 2023
Response from Hilton Anatole on Jan 3, 2024
Thank you for taking the time to share your experience at the Hilton Anatole with us. We apologize for the inconvenience you experienced during your stay with us. Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

10/10 Excellent

Cassandra, Houston

Stayed 1 night in Dec 2023
Response from Hilton Anatole on Jan 3, 2024
Thank you for your feedback!

10/10 Excellent

Thomas, Frisco

Stayed 1 night in Dec 2023
Response from Hilton Anatole on Jan 3, 2024
Thank you for your feedback!

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Jan 3, 2024
Thank you for your feedback!

10/10 Excellent

Verified traveler

Great hotel!
What a lovely hotel with great amenities. The staff is friendly and helpful. Very clean!
Stayed 2 nights in Dec 2023
Response from Hilton Anatole on Dec 28, 2023
Thank you for your feedback!

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 28, 2023
Thank you for your feedback!

8/10 Good

Karen

Stayed 2 nights in Dec 2023
Response from Hilton Anatole on Jan 16, 2024
Thank you for your feedback!

8/10 Good

Diane, Bossier City

Stayed 2 nights in Dec 2023
Response from Hilton Anatole on Jan 16, 2024
Thank you for your feedback!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 28, 2023
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 18, 2023
Thank you for your feedback!

10/10 Excellent

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hilton Anatole on Dec 18, 2023
Thank you for your feedback!

10/10 Excellent

Emelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hilton Anatole on Dec 18, 2023
Thank you for your feedback!

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 18, 2023
Thank you for your feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good job
Check in was slow due to a trainee so thats understandable. TV didn’t operate properly but service techs fixed it quickly. Food and bar service was great. All employees, from start to finish, were very helpful and friendly.
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 12, 2023
Thank you for taking the time to share your review. On behalf of the entire team, I would like to apologize for any inconvenience you may have experienced during your stay. All of your comments will be kept in mind moving forward to provide improved stays and service in the future. Thank you for staying at the Hilton Anatole!

2/10 Terrible

Jordan

Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 12, 2023
Thank you for your feedback!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 12, 2023
Thank you for your feedback!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 12, 2023
Thank you for your feedback!

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 11, 2023
Thank you for your feedback!

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Hilton Anatole on Dec 11, 2023
Thank you for your feedback!

2/10 Terrible

Christopher

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The fridge in the room was dripping heavily with condensation and there was hair in it. We were in room 346. The vanity sink also had a small leak. The pillows were less than satisfactory.
Stayed 1 night in Nov 2023
Response from Hilton Anatole on Nov 29, 2023
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. Please know all of your comments have been passed to the proper teams. Please don't hesitate to reach out directly if we can assist you in any way.

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room was outdated and my “view” was of the wall to a part of the building. It took me a LONG time to get to my room from the elevator and there wasn’t another elevator option. Unfortunately in the corner room I was in the rooms next to me in same corner were very loud. I even came back to my room one day and the room door was open and I definitely didn’t leave it open. I was staying for a conference so I kind of didn’t have a choice on stay since the conference was at the hotels conference center. The hotel itself is beautiful with the atrium and the water park but I don’t sleep or spend my time alone in those areas so they didn’t really make my decision to write this any different. I would recommend trying to get a room near elevator, and maybe a “view” that’s not a wall.
Response from Hilton Anatole on Nov 29, 2023
Michelle, thank you for taking the time to share your review. Guest feedback is essential to help us provide every visitor with quality experiences at the Hilton Anatole. On behalf of the entire team, I would like to apologize for any inconvenience you may have experienced during your stay. All of your comments will be kept in mind moving forward to provide improved stays and service in the future.

10/10 Excellent

tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hilton Anatole on Nov 21, 2023
Thank you for your feedback!

10/10 Excellent

Alexander

Business traveler
Very clean, the hotel is a museum inside with a large piece of the Berlin Wall inside. Great proximity to downtown Dallas - Uber rides approximately 7-12 dollars each way
Stayed 4 nights in Nov 2023
Response from Hilton Anatole on Nov 16, 2023
Alexander, thank you for your feedback. We're so glad you enjoyed your stay at the Hilton Anatole. We can't wait to welcome you back again soon!