Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by suzie from kentucky

Friendly place

Posted Apr 9, 2014
Pros: Everything
Cons: Cost of shuttle.....too high
Everyone seemed to enjoy their jobs, always smiling and asking if you need anything. A very enjoyable stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 20, 2014
When I come to this area I always stay at this hotel! I love it and the staff is so nice!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location to access areas of entertainment

Posted Mar 18, 2014
Great experience. Will return again. Found to be in a very convenient location, great pool for kids, and good dining in Grapevine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very bad coordination!

Posted Mar 17, 2014
Pros: Everything was nice / excellent but the check in delay using Expedia Conf.#
Cons: see above please!
Location: Only had room service which was nice and prompt. Was moving into a new apartment just about a mile from Hilton Hotel which was also very nice.
Very bad coordination! Expedia's Conformation/Itinerary # does not coordinate with Hilton reference # Hilton can not look up Expedia's Conformation/Itinerary # it is useless and delays check-in because of this! Hilton can only locate it by person Name for reservation - give them the # and will have much delay in checking in only good with Expedia not Hilton. Need to get this fixed and coordinated with Hilton --- PLEASE!!! Thank YOU! Love, Allyson Wolf
5 out of 5
Recommended
for Everyone
by Joe from San Antonio Tx

Top Quality Stay

Posted Mar 16, 2014
Pros: The staff. From the welcoming at the front door to the folks in the restaurant during our breakfast buffet, everyone was friendly.
Location: The hotel is right next to the Grapevine Mall which houses LEGOLAND, a theatre, and plenty of shopping opportunities.
As soon as you drive up to check in, there are staff waiting to open the door and welcome you. This experience alone, sets the mood for the rest of the stay. Everyone was very friendly and inviting. Check in and check out was easy. The room was top quality, luxury, and we could have lived there! My family and I stayed on the 8th floor and we had a skyline view. Overall, we sensed the attention to detail in the way the room and colors were set up. Very relaxing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable accommodations and mostly friendly sta

Posted Feb 25, 2014
Pros: Amenities, beds.
Cons: Front desk staff attentiveness, some rooms were in need of new wallpaper, tile issues in bathroom.
Location: Great location, nice tennis facility and pool; close to golf and horseback riding; lots of great shopping nearby.
My room was very comfortable, although I missed having a good sized vanity in the bathroom to spread out my toiletries. Staff was exceptionally helpful and friendly, but the front desk folks ignored me when I arrived; they were serving others, and nobody acknowledged me until another staff member showed up.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Nice

Posted Feb 22, 2014
It was fun. I enjoyed the horse ride from the ranch next door. Wonderful staff good looking lobby
5 out of 5
Recommended
for Everyone
by Bill

Great Hotel close to my destination in Texas

Posted Feb 21, 2014
Pros: Everything
Cons: Nothing to be done.
Location: Did not stay there for entertainment reason.
Great experience and did not have to do anything!!!
3 out of 5
by A verified traveler

Noisy

Posted Feb 21, 2014
Pros: It was clean and smelled nice inside.
Cons: Get new beds!
Location: ok
I had booked a room with a king bed , the room they gave us was a handicapped equipped room , the bathroom had the bars all over and a pedestal sink with no vanity to put your things. I called down stairs to ask why we were put in this room and was told that was all they had left??? I didn't understand this since I had booked four weeks prior wouldn't they have saved a room for us? When I asked to be moved she told me all they had left were two queens bed rooms. I said that's fine , but why didn't you mention this when we checked in to see if we wanted that handicapped room? Then we were moved down to the queen room in which both of the beds (we tried them both) were like bowls in the middle and my husband woke up with a back ache everyday. The worst part was the noise, people walking down the hallways at ALL hours of the night.....people on both sides of us opening and slamming the doors over and over during the middle of the night. I am not sure what kind of place this was but seemed to be a party place, I didn't get much sleep there and would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Recommended for seminar

Posted Feb 18, 2014
This is the 2nd time to stay at this hotel. It was as good as we remembered it. Bonnie and Clyde's sports bar was nice. 3 cheese nachos were amazing. Overall experience was excellent.