Ratings based on 182 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified travelerfrom SC
Worn out with lots of lipstick!Posted Mar 24, 2015
Pros: Not much.
Cons: Details are missing.
Poor experience from the beginning: - Valet was always jammed up. - Valet charges $24 a day to park 40' away - no choice. - One elevator was out of order all four days. - Expensive Restaurant in Lobby - no breakfast included w/ room. - Nothing is complementary - no coffee, newspaper, advil, tea, etc. - Trash left in the 7th floor Elevator lobby all weekend. - Cleaning cart left abandoned in the main lobby Sat. evening. - No view from any of the rooms - parking deck. - Bartender could not speak English. - Available WiFi was pathetic and cut out regularly. - Had to request maid service at 4:30 in the afternoon b/c nobody had been by. - Could hear people talking in the next room. - Several food trays stayed out in the corridor more than 12 hours - gross. - Large (3' x 4') access panel above the tub that had a condensate drain dripping from the mechanical unit. - Tub does not slope to the drain so it always holds water.
for Everyoneby A verified travelerfrom austin
Posted Feb 8, 2015
Only stayed one night but everything was excellent. The restaurant in the hotel was excellent for breakfast. Very healthy buffet.
for Everyoneby A verified travelerfrom KC
College. visitPosted Jan 30, 2015
Pros: Friendly staff good location
Cons: Heating went on and off and on and off very noisy
Location: Nice restaurants in walking distance
Close to SMU. Friendly staff. Nice hotel bar. Starbucks coffee. Good restaurants close by.
for Business Travelersby A verified traveler
NOT the best experencePosted Jan 8, 2015 on Hotels.com
It took forever to get hot water on the 7th floor. Had to run the water for a long time and hated to have to waste that much water.
for Everyoneby A verified traveler
Nice but terrible mattressPosted Dec 24, 2014
A nice hotel, conveniently located. We got a room with two queen beds, and one of the mattresses was not great--and the other one was horrible...completely worn out in the middle and had a huge depression. It was like sleeping (or trying to sleep) in a hammock.
for Business Travelersby George
Posted Dec 15, 2014 on Hotels.com
for Getaway With Friendsby A verified traveler
Great Place to Stay in the Park CitiesPosted Dec 9, 2014 on Hotels.com
was great - service was excellent!!!
for Everyoneby A verified travelerfrom Dallas, Tx
Good Hotel ExperiencePosted Dec 8, 2014
Pros: The location and the rooms
Location: The location is good for people visiting residents of Park Cities or Highland Park. Otherwise, there is nothing of real interest to do in the area.
I reserved a room for my mother of Thanksgiving. When we arrived, they had trouble finding my reservation, but once they did, the rest of the check in was good. The room was large, bathroom was great, and the bed was comfortable. My mother says the chef was very helpful, but the breakfast buffet was less than desirable. But what do you expect from a hotel in the States. It's not the Sacher! Good location for Park Cities and Highland Park people.
for Business Travelersby Amanda
Posted Dec 4, 2014 on Hotels.com
for Familiesby A verified traveler
Posted Nov 19, 2014 on Hotels.com