Exterior

Reviews of Hilton Dallas/Rockwall Lakefront

3.5 out of 5
Hilton Dallas/Rockwall Lakefront
2055 Summer Lee Dr, Rockwall, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 638 out of 1002 reviews" "
Rating 8 - Good. 182 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mircea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on the second floor and our view was of a large concrete terrace. The only other negative was the charge for parking. Everything else was wonderful!
Stayed 3 nights in Apr 2024

10/10 Excellent

Talea

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this stay! Plenty of restaurants within walking distance (next to the hotel) the pool was relaxing that looks to the lake and the best thing was it was also walking distance to the lake! I would stay here a million times again whenever i need a mini getaway. Room was clean, staff was nice! I don’t think $15 for parking is that necessary but hey, it’s a Hilton property sooo yeah. Luxury lol
Stayed 1 night in Mar 2024

10/10 Excellent

Yitzhak

Traveled with family
Great Hotel. Great location. Very convenient to restaurants.
Stayed 2 nights in Mar 2024

10/10 Excellent

WILLIAMS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Anshuman

Traveled with family
Liked: Cleanliness
Its location is why I chose this property. Its right infront of Lake Ray Hubbard and next to Rockwall Harbor district What I didn't like is that the pricing is very high. It doesn't include breakfast, parking in the price. Breakfast is very poor. Staff service is Ok
Stayed 1 night in Mar 2024
Response from Hilton Rockwall Lakefront on Apr 3, 2024
We're delighted to hear that you chose our property for its prime location near Lake Ray Hubbard and the Rockwall Harbor district. We understand the appeal of being situated in such a picturesque area, and we're pleased that you found it convenient for your stay.We apologize if you found our pricing to be higher than expected and if the amenities did not fully meet your expectations. Your feedback regarding the pricing, breakfast offerings, and staff service is valuable to us, and we will take it into consideration as we strive to improve the overall guest experience.Thank you for choosing to stay with us.

8/10 Good

Pattie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great here except there was something sticky spilled on the carpet next to the bed.
Stayed 2 nights in Mar 2024
Response from Hilton Rockwall Lakefront on Apr 3, 2024
Thank you for your feedback, and we're delighted to hear that overall, you had a great experience during your stay with us.We apologize for the inconvenience caused by the sticky spill on the carpet next to the bed. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance.Your feedback is important to us, and we will address this issue with our housekeeping team to ensure that similar incidents are prevented in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is A Very Nice and Clean Hotel, Enjoyed Our stay, Plan to come Back in the Future. Seem to Have one of the Safest Parking Lot I've ever seen.
Stayed 1 night in Mar 2024
Response from Hilton Rockwall Lakefront on Apr 3, 2024
We're thrilled to hear that you enjoyed your stay with us and that you found our hotel to be very nice and clean! Providing a comfortable and safe environment for our guests is one of our top priorities, and we're glad that you felt secure in our parking lot.Thank you for choosing to stay with us, and we're delighted to hear that you plan to return in the future. We can't wait to welcome you back for another fantastic stay! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for your kind words, and we look forward to seeing you again soon!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Great price and good price
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: clean, spacious rooms, view of lake. Cons: tiny shower, no option for pull out couch, parking fee, breakfast is expensive. Nice walking, shopping, and dining near. Hotel accommodations for roll out bed to room for my kid no problem.
Stayed 1 night in Mar 2024

10/10 Excellent

Danaee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice property! Any and everything from shopping to dinning was in walking distance. Beautiful view if Lake Hubbard.
Stayed 2 nights in Mar 2024
Response from Hilton Rockwall Lakefront on Apr 3, 2024
We're thrilled to hear that you had a wonderful experience at our property! Providing a convenient location and beautiful views for our guests is important to us, and we're delighted that you enjoyed the proximity to shopping and dining options as well as the stunning view of Lake Hubbard.Thank you for choosing to stay with us, and we hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Raspberry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, lovely property! We enjoyed the walk out on the lake every morning! Our service was excellent, and we will be back! Thanks Mr. Bobby!!
Response from Hilton Rockwall Lakefront on Apr 3, 2024
Thank you for your kind words! We're delighted to hear that you had a lovely stay at our property and that you enjoyed the morning walks by the lake. Providing excellent service and memorable experiences for our guests is our top priority, and we're thrilled that Mr. Bobby and our team were able to make your stay exceptional.We look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to have you back!

8/10 Good

Daedra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything is nice but the beds were not great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and welcoming. Check in and check out was very efficient. The hotel smelled great and the area was pretty. Being on the harbor felt like a resort with the accessibility to the harbor and the eating and entertainment venues.
Stayed 1 night in Mar 2024

10/10 Excellent

Briana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, we enjoyed our stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to stay for our anniversary, is a special place and nice atmosphere to enjoy.
Stayed 1 night in Mar 2024

10/10 Excellent

Katyria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing all around experience a nd will return.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

James

Stayed 1 night in Mar 2024

8/10 Good

Sammie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs more shopping.
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Sarrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and the lady at the front desk was not very friendly or informative. The hotel is great, our room is big and comfortable. I needed a screwdriver for a baby sound machine and the maintenance man was amazing and so nice.
Stayed 1 night in Mar 2024
Response from Hilton Rockwall Lakefront on Mar 12, 2024
Thank you for sharing your experience with us. While we're glad to hear that you found the hotel and your room to be great and comfortable, we apologize for any shortcomings in the service provided by the front desk staff.We're delighted to hear that our maintenance team was able to assist you promptly and effectively. It's always rewarding to hear when our staff members go above and beyond to ensure our guests have a pleasant stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. We appreciate your feedback.

10/10 Excellent

Alvin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was so nice
Stayed 3 nights in Mar 2024
Response from Hilton Rockwall Lakefront on Mar 12, 2024
We're thrilled to hear that you enjoyed your experience with us! Thank you for your kind words. Providing exceptional service and creating a positive experience for our guests is our top priority, and we're glad we could meet your expectations.We appreciate your feedback and look forward to welcoming you back for another wonderful experience in the future. Thank you for choosing to stay with us!

8/10 Good

Phuong

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean & convenient
Stayed 2 nights in Mar 2024

8/10 Good

Pamela, Sherwood

Traveled with family and small children
Liked: Property conditions & facilities
The property is nice and the area is nice. I think they need a little more detailed cleaning with chairs. I had crumbs on the chairs.
Stayed 1 night in Mar 2024
Response from Hilton Rockwall Lakefront on Mar 4, 2024
Thank you for your feedback, and we're glad to hear that you found our property and the surrounding area to be nice.We apologize for the oversight regarding the cleanliness of the chairs in your room. Providing a clean and comfortable environment for our guests is a top priority, and we regret any inconvenience or discomfort caused by the presence of crumbs.Your feedback is valuable to us, and we will address this with our housekeeping team to ensure that we maintain the highest standards of cleanliness throughout the property, including paying more attention to detail when cleaning chairs.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Thank you for choosing to stay with us.

10/10 Excellent

Marlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2024

8/10 Good

Fallon

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Clinton

Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is surrounded by restaurants, shopping and theater. Behind the hotel is a beautiful park and the lake. Nice large pool with hot tub. Couldn't ask for a nicer place.
Stayed 1 night in Feb 2024
Response from Hilton Rockwall Lakefront on Mar 1, 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our hotel's convenient location surrounded by restaurants, shopping, and a theater. The proximity to the beautiful park and lake behind the hotel sounds delightful, and we're glad you had the opportunity to explore and enjoy it.We're also pleased to know that you found our pool and hot tub to be enjoyable amenities during your stay. Your kind words mean a lot to us, and we're grateful for your recommendation of our hotel as a nice place to stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future!

10/10 Excellent

Lane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was peaceful.
Stayed 2 nights in Feb 2024

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for I kept getting locked out of my room by the keycard daily and had to keep getting a new set of keycards. Other than that my trip was fantastic.
Stayed 3 nights in Feb 2024
Response from Hilton Rockwall Lakefront on Mar 1, 2024
Thank you for sharing your feedback with us, and we're delighted to hear that you had a fantastic trip overall!We sincerely apologize for the inconvenience you experienced with the keycard issue during your stay. We understand how frustrating it can be to repeatedly get locked out of your room, and we regret any inconvenience it may have caused. Your feedback is invaluable to us, and we will address this issue with our team to ensure it is resolved promptly.We're glad to hear that despite this issue, you still had an excellent experience with us. We appreciate your understanding, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet and a good size. Parking is the only negative unless you want to pay extra. We were able to get a spot that was for retail but we spent a little money at Dodies and Cinemark so I'm good. All the staff we interacted with were good.
Stayed 3 nights in Feb 2024

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is really pretty and nice. The lake view is nice. Parking was a little steep at over $15 a day. AND you have to use this 3rd party app on your phone. The hotel staff did not say anything about it. Didn't ask me if I needed parking, etc.

10/10 Excellent

Javier jr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Stayed 1 night in Feb 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Hilton Rockwall Lakefront on Feb 14, 2024
We're thrilled to hear that you loved your experience with us! Your satisfaction is our utmost priority, and we're delighted that you had such a positive experience. Thank you for choosing to spend your time with us, and we look forward to welcoming you back again soon for another fantastic visit. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for your kind words!

2/10 Terrible

IGOR P

Stayed 1 night in Feb 2024
Response from Hilton Rockwall Lakefront on Feb 14, 2024
We're truly sorry to hear that your experience did not meet your expectations. We understand your disappointment, and we apologize for any inconvenience or frustration you may have experienced during your stay. Your feedback is important to us, and we take it seriously as we continuously strive to improve our services and ensure a positive experience for all our guests.If there are specific issues you would like to address or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for bringing your concerns to our attention.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara, Nevada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time, drinks in the bar are a little high but overall it was a great date night!!
Stayed 1 night in Feb 2024
Response from Hilton Rockwall Lakefront on Feb 14, 2024
Thank you for your positive feedback! We're delighted to hear that you had a great date night with us. We're thrilled that you enjoyed your time here, and we appreciate your understanding regarding the pricing of drinks in our bar. Your satisfaction is important to us, and we're glad that overall, you had a wonderful experience. We hope to have the pleasure of welcoming you back for another memorable evening in the future. Thank you for choosing to spend your date night with us!

10/10 Excellent

Jessica

Liked: Amenities, property conditions & facilities
Loved my stay, everything was amazing , since the moment interaction happened with front desk clerk.
Stayed 1 night in Feb 2024

2/10 Terrible

Christina

I've been double charged. By expedia and the hotel
Stayed 1 night in Feb 2024
Response from Jose (Director of Front Office) on Feb 3, 2024
Greetings, and thanks for staying with us at the Hilton Rockwall. We do apologize for the inconvenience regarding a double hold, we understand how frustrating that can be. In our records, we do show that Expedia was charged for the room, since you did prepay though them. Any overages will be back on your card in a few business days. if you have any other concerns regarding this account, please feel free to let us know. Thank you,

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2024