Reception
Check availability

Reviews of Hilton Garden Inn Dallas/Addison

3 out of 5
Hilton Garden Inn Dallas/Addison
4090 Belt Line Rd, Addison, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 342 out of 621 reviews" "
Rating 8 - Good. 180 out of 621 reviews" "
Rating 6 - Okay. 59 out of 621 reviews" "
Rating 4 - Poor. 23 out of 621 reviews" "
Rating 2 - Terrible. 17 out of 621 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Haoran

Traveled with family
Disliked: Staff & service, amenities
Front desk AURORA is a racist and jerk. She would push you back if you asked room change, even when there were room available. She didn’t understand what does it mean by “change to a room with window openable”. She will also ask you to follow her way if you ask her to change room. She would ask you to call her exactly at 1pm to ask room change. If you ask her at 10AM, 11AM, 12:30AM she will REJECT your request. She is definitely enjoying messing up with customers!
Stayed 4 nights in Apr 2024

10/10 Excellent

Muhammad Ali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good and staff was very nice and cooperative specially Aurora who entertained our request very last minute. Would definitely recommend.
Stayed 3 nights in Mar 2024

6/10 Okay

David, Newcastle Emlyn

Business traveler
Liked: Cleanliness, staff & service
It was OK but not exceptional
Stayed 3 nights in Feb 2024

4/10 Poor

Mike

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water, no coffee in the lobby in the AM one hour before the end of the scheduled breakfast service.
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

MEREDITH, Colleyville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hilton
Aurora was so welcoming and made the experience very enjoyable. We enjoy staying at this specific location. There are many food and shopping options around. The room was very clean and it had a quiet ambiance. We're definitely going to keep coming back.
Stayed 4 nights in Dec 2023

10/10 Excellent

Ana L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Wilbur, Amarillo

Stayed 1 night in Dec 2023

4/10 Poor

Tangi, Plano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was clean and safe. My sheets had a spot that looked like something had been smashed into it. I requested new sheets and comforter before going to bed, but never received either. I had to sleep curled up on the opposite side of the stain, on the edge of the bed. I literally got into my room at 11p and checked out at 6a. The front desk never asked about my stay.
Stayed 1 night in Nov 2023

8/10 Good

Marlin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Did not get housekeeping services during stay and so had to run down coffee and bathroom accessories. Conveniently located with many adjacent restaurants etc. And quiet area. Upcharge for continental bfast and further upcharge for menu order.
Stayed 3 nights in Nov 2023

10/10 Excellent

Russell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

T'keya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it with will stay again
Stayed 3 nights in Oct 2023

6/10 Okay

Michael

Stayed 1 night in Oct 2023

6/10 Okay

john, erhard

Liked: Cleanliness, property conditions & facilities
Nice hotel. Only issue was room was advertised as having a jetted tub. It did not have a jetted tub.
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property amd convenient location.
Stayed 1 night in Oct 2023

8/10 Good

Manuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The bed were so comfortable
Stayed 1 night in Sep 2023

8/10 Good

Kiara

Stayed 2 nights in Sep 2023

6/10 Okay

Patricia

Just OK
We booked for the jetted tub but wish we would've opted for somewhere nicer. Also continental breakfast was $8.95, which consisted of oatmeal,fruit and juice. Made to order breakfast was available at an additional cost. Overall an "OK" hotel but couldve done better with the price we paid.
Stayed 1 night in Aug 2023

8/10 Good

Tom

Stayed 2 nights in Jul 2023

10/10 Excellent

Elizabeth

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely people and place!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a convenient area
Stayed 1 night in Jun 2023

8/10 Good

Betty

Stayed 1 night in Jun 2023

6/10 Okay

Williw

Traveled with family
Stayed 8 nights in May 2023

10/10 Excellent

GLEN

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the fact that the hotel was very quiet. The room was extremely clean and staff was very courteous!!
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just book it
Nice hotel 20 minutes from downtown Dallas a lot of restaurants around the hotel, I recommend the room with the jacuzzi tub that was a relaxing way to cap off my trip. Pet friendly A++ stayed with my two female labs, there’s a little field behind the hotel for bigger fur babies to run around and burn off some energy. Comfy bed and pillows. A continental breakfast is served till 11am each day and a nice later checkout 12pm. Overall great stay in Addison would stay again and 10/10 would recommend for a simple quick get away.
Stayed 2 nights in May 2023

2/10 Terrible

Gary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
UN...Unpleasant, Unhelpful, Unwilling
Called the hotel before booking a room for my daughters and their friends. Explained all guests were at least 18 years old, I would pay for the rooms but would not attend, asked if this would be a problem and was told it was not a problem, I would just need to sign a credit card authorization. My girls arrived and were told they had to be 21 to have a room. I spoke with the manager, he seemed pleased to not offer any help and was unpleasant toward my daughters. Hilton Garden Inn was awful, thankfully Hotels.com was everything the hotel manager should have been. Hotels.com was positive, worked with me to find a solution, and helped us quickly. I was a repeat customer to Hilton Garden Inn, no longer. I am and remain a repeat customer to Hotels.com
Stayed 1 night in May 2023

10/10 Excellent

Norman, adairsville

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in May 2023

4/10 Poor

nannette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good but everything else is mis advertising
Stayed 1 night in Apr 2023

10/10 Excellent

Tahra

Stayed 1 night in Apr 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet, friendly helpful staff.
Stayed 4 nights in Mar 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was very easy to access and it was very clean!
Stayed 1 night in Mar 2023

10/10 Excellent

Patrick

Stayed 1 night in Mar 2023

10/10 Excellent

Kiera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

DeAndre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Dallas
Stayed 2 nights in Mar 2023

2/10 Terrible

tom

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The front desk staffs are not friendly
Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, right on the ocean and the rooms were very spacious.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this location. I came back because of the proximity to AT&T stadium. The hotel is nice, the staff is nice and the surrounding area is great. Minutes away from the Galleria. Only issue is they are a bit under staffed so you have to ask for extra towels or room cleaning. But even with that being said, the property is clean and the atmosphere is great. I am sure I will be back next year as well.
Stayed 3 nights in Nov 2022

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

SUNGJIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Karine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great! Friendly and helpful! The whole facility is neat and clean including common areas and outside property.
Stayed 1 night in Oct 2022

8/10 Good

Antoinette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Joshua

Stayed 2 nights in Sep 2022

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!!!
Stayed 1 night in Sep 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk employees were very helpful the one complaint I have is that I was to get free breakfast every day and they told me I did not get it and I had to prove that I would get free breakfast. I heard another person talking and they said the same thing. I wonder if there’s a fly in your system or if they are told to charge people for breakfast even if their rate includes the free breakfast. Very suspicious.
Stayed 3 nights in Aug 2022