Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by Christinefrom Shreveport

Great food, bad beds, thin walls.

Posted Jan 24, 2015 on Hotels
Hotel was overpriced for the room. The bed was very uncomfortable and didn't get much sleep as we could clearly hear people next to us and above us talking and walking around. The gym facility was great and the food there was great but I'm not sure I'd stay her again for business, maybe pleasure, but sleep was a necessity and didn't get it.
Comment from Hotel Management
Apr 4, 2015 by GeneralManager, Hotel Management
Thank you very much for the feedback, Christine, and I'm sorry to see your stay with us was not a memorable one. I've forwarded your comments to my team to ensure we're not overlooking any opportunities to improve our overall service. It's our pleasure having you as our guest, and we look forward to welcoming you back.
4 out of 5
Recommended
for Couples
by justinfrom kansas city

overall 4 stars

Posted Jan 24, 2015 on Hotels
Enjoyed but there was a children's soccer tournament so we did hear alot of noise from kids running around. otherwise as always enjoyed the stay.
Comment from Hotel Management
Apr 4, 2015 by GeneralManager, Hotel Management
Thank you for the feedback, Justin, and while we're glad you enjoyed your stay with us, I do apologize that you experienced some noise issues. If there's anything we can do to make your next stay even better, please let us know!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2015
We choose the Hilton Garden Inn in Richardson again since we enjoyed our last stay one year ago. Great onsite lounge, clean hot tub/pool area. Nice size rooms.
Comment from Hotel Management
Jan 22, 2015 by GeneralManager, Hotel Management
Many thanks for the 5-star review, and we appreciate you choosing our hotel. I'm glad to see that you enjoyed your stay with us, and that our accommodations and amenities met your needs. It's our pleasure having you as our guest, and we look forward to welcoming you back.
5 out of 5
Recommended
for Couples
by Lisafrom Minneapolis

Clean, new and comfy

Posted Jan 13, 2015 on Hotels
Great stay! Enjoyed Mexican restaurant Frankie's twice! Will definitely stay there again if ever in the area
Comment from Hotel Management
Mar 28, 2015 by GeneralManager, Hotel Management
Glad to see you enjoyed your stay, Lisa, and we appreciate you choosing our hotel. We appreciate the great feedback, and look forward to welcoming you back.
5 out of 5
Recommended
for Families
by Michaelfrom Galveston

Holidays in Plano

Posted Jan 9, 2015 on Hotels
The hotel was close to my family and my stay was great. Would definitely stay here again and recommend this hotel to others.
Comment from Hotel Management
Mar 28, 2015 by GeneralManager, Hotel Management
Thanks for the great feedback, Michael, and we're delighted you enjoyed your stay with us. We appreciate you choosing our hotel, and hope to welcoming you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Great getaway

Posted Jan 3, 2015 on Hotels
Great food! Steven was a jack of all trades and gave great information.he even helped us decided what to eat for dinner. Roo service was good and prompt.
Comment from Hotel Management
Jan 7, 2015 by GeneralManager, Hotel Management
What a great review! We're delighted you enjoyed your stay, and appreciate the 5-star review. I've forwarded your comments to my team, including Steven, as everyone will enjoy reading them. Thanks again, and we look forward to welcoming you back.
5 out of 5
Recommended
for Families
by Vongfrom Lafayette, LA

Holiday Stay

Posted Dec 30, 2014 on Hotels
Stay was nice, employees were very helpful and courteous.
Comment from Hotel Management
Jan 7, 2015 by GeneralManager, Hotel Management
So glad you enjoyed your stay with us, Vong, and we appreciate the 5-star review. We hope to welcome you back soon.
5 out of 5
Recommended
for Getaway With Friends
by Sondra

Posted Dec 16, 2014 on Hotels
Comment from Hotel Management
Jan 7, 2015 by GeneralManager, Hotel Management
Thanks for the 5-star review, Sondra! We're glad you enjoyed your stay and look forward to welcoming you back.
5 out of 5
Recommended
for Business Travelers
by Dirgnifrom Boston

Great experience!

Posted Dec 15, 2014 on Hotels
It was a great experience. I Would definitely book a night there again.
Comment from Hotel Management
Jan 6, 2015 by GeneralManager, Hotel Management
Thanks, Dirgni - we're delighted you enjoyed your stay with us and appreciate the 5-star review! We hope to welcome you back soon.
5 out of 5
Recommended
for Families
by Latonya L.

Posted Dec 9, 2014 on Hotels
Comment from Hotel Management
Dec 12, 2014 by GeneralManager, Hotel Management
Many thanks for the 5-star rating, Latonya! We’re delighted you enjoyed your stay and look forward to welcoming you back!