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Reviews of Hilton Garden Inn Dallas Richardson

3 out of 5
Hilton Garden Inn Dallas Richardson
1001 W. President George Bush Highway, Richardson, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 495 out of 840 reviews" "
Rating 8 - Good. 198 out of 840 reviews" "
Rating 6 - Okay. 75 out of 840 reviews" "
Rating 4 - Poor. 42 out of 840 reviews" "
Rating 2 - Terrible. 30 out of 840 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Stephanie

Disliked: Property conditions & facilities
It is so loud and there is no sound insulation. It sound like there are people running and stomping up down the floor and you can hear kids crying from the hallway. I thought it would be mostly business people and it was... but I heard everything even at 3am.
Stayed 4 nights in Apr 2024

6/10 Okay

Sylvia

Traveled with family and small children, Traveled with family
Disliked: Amenities
Just an ok hotel! Kids were running and jumping around the whole night without any supervision. Hotel pool and hot tub both PH Levels were off and not healthy at all to get in.
Stayed 1 night in Apr 2024

8/10 Good

Misty

Business traveler
Liked: Cleanliness, amenities
It was a nice clean property
Stayed 2 nights in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. Room was nice. Bed comfy
Stayed 1 night in Apr 2024

10/10 Excellent

Dorthea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nice greeting when we walk in
Stayed 1 night in Mar 2024

10/10 Excellent

Chenoa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the welcome atmosphere. Michael was very professional and made it a easy ✔️ checkin.
Stayed 2 nights in Mar 2024

8/10 Good

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Karen Philadelphia

The grounds
Stayed 2 nights in Feb 2024

8/10 Good

Antandra, Exuma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was delightful. The only challenge we had was that the floors seemed so hollow so EVERY step above us could be heard. It didn't last long so we didn't see the need to complain about it. Check-in was a breeze and the agent was super friendly and kind. Same with check-out. I would definitely recommend this hotel and would be back again whenever I visit Dallas.
Stayed 3 nights in Feb 2024

4/10 Poor

Tracey

Traveled with family
I booked a king suite but was told all that was available was a regular room with two queens.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked staying here. The only issue that I had seems to be a problem nearly everywhere I stay. The coffee in the room. I stayed two nights and was told on the second night that they were out of regular coffee pods. I only had one in my room on the first night. I am packing my own going forward and it saved me at my stay last night. It may seem petty to some, but it is part of what is available innthe room so I expext it.

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, property conditions & facilities
no breakfast or dinner or bar but advertised it
Stayed 2 nights in Jan 2024

10/10 Excellent

Arthur A

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was awesome
Stayed 1 night in Jan 2024

2/10 Terrible

Anna Elizabeth, Goodyear

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please reconsider staying at this hotel: 1. Late arrival, was greeted by a man, who clearly HATES his job. Didn't explain anything about the hotel, and when I asked about breakfast, he goes "I'm getting to that, just relax and breath"..... was very demeaning, and gave me key and that was it. The first night was rough, bed was so FIRM, I woke up with back pain. 2. Showered and sat in the handicap chair which is what its intent is for, and the entire seat collapsed. I could have been injured! The blinds also didn't work, and had to have maintenance come and fix it and they ended up giving us another room, so had to move everything over. 3. We weren't told that we had to REQUEST room service, since the front desk guy upon check in pushed me away so quickly to get me away from him, had no clue and threw all the towels on the floor, only to learn that it's too late to have the room cleaned. Luckily I was able to request some clean towels at least. Later found the little writing on the keycard piece of paper that says you have to request it, but would have been nice to have been told upon check in as I missed it completely. So heads up to others! 4. There is no complimentary breakfast. $15 breakfast Buffett with rotten pastries they’re feeding people! Total health hazard!
Stayed 3 nights in Jan 2024

6/10 Okay

Angela

Traveled with family and small children
Disliked: Staff & service
The pool was not very sanitary. The service from check in to check out was the worse. Also, we were given coupons for breakfast times until 11am and the staff does not honor it and were very unfriendly and dismissive. No pleasant interactions at all at any point in time.
Stayed 1 night in Jan 2024

8/10 Good

JOYCELYN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The ability to check-in & use a digital key from your smart phone & through the app was the BEST decision ever.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ariel

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
One of my favorite locations to stay at. The service and amenities are top tier and very convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Ceana

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Domestic assault all night long the room next to us. There is a $75 pet charge that is not shown. $35 parking charge for just parking at the hotel. I received a random $58 charge in the middle of the night to my card and they cannot tell me where that is from. All these charges are not included in the room.
Stayed 1 night in Dec 2023

4/10 Poor

Patrick

Business traveler
Disliked: Staff & service, room comfort
Nothing special
Very loud. Paper thin walls and toilet paper, bed was not comfortable, no greeting when you enter, bathroom is cheap. Much more options for less.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Excellent ! Nice staff. Clean room. Pool was warm.
Stayed 3 nights in Dec 2023

4/10 Poor

mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never was told there was a pet fee over the phone or in person. ch CK my account like 5 hours later after check in there was a 80$ pet fee. Called front ask what was the charge for it was for pet fee and I questioned but dog was a service dog showed papers and still didn't matter. Very upset
Stayed 1 night in Dec 2023

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Only dislike was the fire alarm going off at 7am on Saturday. Other than that, everything was good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you want breakfast you will have to purchase it above you room cost
Stayed 2 nights in Nov 2023

10/10 Excellent

Oneida

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, clean, well stocked with toiletries, coffee and tea.
Stayed 2 nights in Oct 2023

6/10 Okay

Eugene

Traveled with family
Liked: Cleanliness, staff & service
Property is adequate for my needs, but nothing special.
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the patio area with heaters and fire pits where you can watch three large screens. service from the bar was impeccable, both I nside and outside. Rims and beds were very comfortable, but our toilet overflowed, and had to be shut off.. luckily, they were able to immediately put us in a new room!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

napoleon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Karelia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 1 night in Sep 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff
Stayed 1 night in Sep 2023

6/10 Okay

Praveen

Business traveler
The first room I was allotted in 2nd floor was smelling and Internet was not working so I had to change to another room on 4th floor. Even after that, coffee machine was not working and the towels also don't have a proper fresh smell. There is a pool on the property but its length is too small and can be used only by children. The Gym has very few equipment and as I mentioned above the hand towels were also not smelling fresh.
Stayed 3 nights in Aug 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Belinda Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Srividya

Liked: Cleanliness, staff & service, property conditions & facilities
It a clean and quite hotel to stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While the property is near a busy turnpike, there are no restaurants or other amenities close to it. We had to drive 10 miles to a retail area and dining area. The staff were extremely pleasant, especially Mark at the bar. The pool was clean and accessible, and the workout facilities were excellent.
Stayed 4 nights in Jul 2023

6/10 Okay

Raquel

Disliked: Cleanliness
Stayed 1 night in May 2023

8/10 Good

Doug

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Xochitl

Business traveler, Traveled with family
Liked: Staff & service
Staff was very nice. Rooms are a bit outdated and not the cleanest I stopped looking at things too closely to not get grossed out. A/C was not working turned the fan on and woke up to the room being 80 degrees. Pool had brown algae and hot tub was not warm. But it is better than other hotels around Richardson/Plano area. Right on highway to get around quickly.
Stayed 1 night in May 2023

8/10 Good

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
Michael was really great, very helpful and friendly. Clean and comfortable. Would recommend.
Stayed 8 nights in Apr 2023

6/10 Okay

Oluwatosin

Stayed 1 night in May 2023

10/10 Excellent

Michele A.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern is that this was an online booking and no one checked ID when I checked in. Not a standard or norm that I have ever seen at any hotel. I can see this being abused by scammers. They didn't even ask me to identify the vehicle I was driving. Very bizarre. Had the Chicken salad - it was fresh and good.
Stayed 1 night in Apr 2023

8/10 Good

Robbie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Claudia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay so far. I love that the hotel offers a bar/restaurant open for dinner. Very convenient after a long day.
Stayed 1 night in Mar 2023