Ratings based on 207 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Stay-cation A++ Rating

Posted May 2, 2015 on Hotels
My boyfriend and I do a stay-cation every weekend and choose a differnt hotel on hotels.com. This was by far the best hotel and the best rate.....loved it!
Comment from Hotel Management
Jul 11, 2015 by GeneralManager, Hotel Management
So glad to see you and your boyfriend enjoyed your stay with us, and we're thrilled that our hotel was your best 'staycation' yet! We appreciate you choosing our hotel, and hope to welcome you back soon!
4 out of 5
Recommended
for Families
by Steven from Rollinsford, NH

Visiting the grandkids

Posted Apr 30, 2015 on Hotels
Stayed three nights. Solid place to stay. Not flashy. Room is great, staff is well above average. Used the workout room a couple of mornings. Stayed here a few times before would certainly again.
Comment from Hotel Management
Jul 11, 2015 by GeneralManager, Hotel Management
Thanks for the great comments, Steve, and we appreciate you continuing to choose our hotel when visiting the area. Glad to see your stay was a good one, and especially that my team was warm and welcoming. We look forward to welcoming you back soon!
5 out of 5
Recommended
for Personal Event
by Francisco from dallas

great

Posted Apr 27, 2015 on Hotels
Great
Comment from Hotel Management
Jul 4, 2015 by GeneralManager, Hotel Management
Thank you, Francisco! Glad you enjoyed your stay with us, and we look forward to welcoming you back!
5 out of 5
Recommended
for Families
by Richard from Tulia

Positive

Posted Apr 26, 2015 on Hotels
Very enjoyable!
Comment from Hotel Management
Jul 4, 2015 by GeneralManager, Hotel Management
Thanks, Richard - glad to see you enjoyed your stay with us, and we appreciate you choosing our hotel!
3 out of 5
Recommended
for Families
by Luis from Little Rock

Good hotel, but the beds...

Posted Apr 21, 2015 on Hotels
The hotel itself is great and the location is perfect. However, the beds in the room are way too hard in comfort; it feels like you're sleeping on plywood boards. You can feel every move you or your mate makes while in bed. Service is good and the amenities are good.
Comment from Hotel Management
Jul 4, 2015 by GeneralManager, Hotel Management
Many thanks for reviewing your stay, Luis, and we appreciate you choosing our hotel. While I'm glad to see your stay was overall a pleasant one, I apologize you didn't enjoy a restful sleep. I've forwarded your comments to my front desk team to ensure we're clearly explaining to guests how to adjust our beds' firmness to a desired comfort level. The next time you're in the Richardson area, I hope you will again choose our hotel, and enjoy a comfortable stay. Thanks again!
3 out of 5
by A verified traveler from San Antonio, TX

Quiet Hotel

Posted Apr 21, 2015
Pros: It was quiet as was all by itself with nothing around it. The room was nice.
Cons: Bathroom felt cramped and uncomfortable with the door almost hitting the toilet. Shower doors, only 1 worked. needed more towels, pillows were flat.
Location: Hotel was by itself with nothing nearby. A couple miles to get to restaurants and shopping.
Check in was very abrupt. Was told how to adjust the bed and that was all. Did not tell us there was no bath tub but a shower only. I had to ask about being a Hilton Honors member and if there were any extras...I was given a Hershey's candy bar and a bottled water. Had to ask where the room was located. Was told top just park in front, but discovered much more parking in the back and easier to enter and get to elevators. Also room looked out over back and was able to monitor car from room window that overlooked the back parking.
Comment from Hotel Management
Apr 28, 2015 by GeneralManager, Hotel Management
Thank you for reviewing your stay with us, and we appreciate you choosing our hotel. While I'm glad to see that overall, your stay was a pleasant one, it appears our hospitality was a little lacking - something we take very seriously. I've forwarded your comments to my team, including the front desk, to ensure we're not overlooking any opportunities to improve our overall service. We realize you have a choice of hotels in the area, and appreciate your business. Thank you for sharing your comments, and we hope to welcome you back to our award-winning hotel soon.
4 out of 5
Recommended
for Families
by A verified traveler

Mattresses adjust!

Posted Mar 24, 2015 on Hotels
FYI, the bed mattresses have adjusting settings. We were not told about them when we checked in so the first night was very uncomfortable. The hotel staff was very nice in reimbursing us with a free breakfast to make up for the discomfort. Second night was better.
Comment from Hotel Management
Jun 13, 2015 by GeneralManager, Hotel Management
Thank you very much for your review, and we appreciate you choosing our hotel. I'm glad to see that overall, your stay with us was a pleasant one, although I do apologize for the lack of communication regarding our adjustable beds. I've forwarded your comments to my team to ensure we're not overlooking any opportunities to improve our overall service. Many thanks again!
5 out of 5
Recommended
for Families
by Patricia from Amarillo

Definite must if you're staying in Richardson

Posted Mar 21, 2015 on Hotels
Staff was very friendly and accommodating and the rooms were very clean and comfortable. I would expect to pay a lot more for such a great experience.
Comment from Hotel Management
Jun 13, 2015 by GeneralManager, Hotel Management
Many thanks for the kudos, Patricia, and we appreciate you choosing our hotel. I'm delighted you had a great experience, and we hope to welcome you back soon!
5 out of 5
Recommended
for Families
by mark from houston

Great location and comfortable stay

Posted Mar 12, 2015 on Hotels
Was visiting son who attends UT Dallas. Hotel was the most convieient to campus.
Comment from Hotel Management
May 23, 2015 by GeneralManager, Hotel Management
Thanks for the great review, Mark - glad you enjoyed your stay with us, and that we were a convenient location for visiting your son. We hope to welcome you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 11, 2015 on Hotels
Comment from Hotel Management
May 23, 2015 by GeneralManager, Hotel Management
Thank you so much for the 5-star rating! Glad you enjoyed your stay, and we look forward to welcoming you back!