Ratings based on 244 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Never been in a hotel which runs out of soap!

Posted Dec 12, 2014
Pros: Not much - would be my last choice of hotels in the area
Cons: Staff friendliness, knowledge about their services and their area.
Housekeeping removed soap from room after day one and then advised no soap in the building! Poor communication skills and obviously poor supply management! Very noisy airconditioner too
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful hotel

Posted Dec 1, 2014
The front desk employees were so nice! The hotel was quiet and close to everything. The hotel is a little outdated, but definitely worth the price you pay! I felt very safe here also! Definitely would recommend to a friend!
1 out of 5
by A verified traveler

NO RESPECT for Expedia Clients!

Posted Oct 14, 2014
Pros: Nothing
Cons: Everything
Location: Addison is a nice place to stay. But this hotel booked us in one of their worst rooms near the mass transit bus depot. The mattress was rough.
We booked through Expedia a room with 2 beds, but were told at check-in that since we booked through Expedia it was only a request, and we would not get the 2 beds. We asked if we could get a room with 2 beds for the second night, since the hotel much less crowded the second night. Again we were told no because we booked through Expedia. We also requested a quiet room on Expedia, and we were given the room facing the mass transit bus depot. This place has an issue with Expedia clients.
1 out of 5
by A verified travelerfrom Austin Texas

Non smoking room was full of smoke all weekend.

Posted Oct 13, 2014
Horrible. Couldn't sleep. Couldn't breathe. The 4th floor is a "smoking floor" with some rooms designated as non smoking rooms. They are like the designated non smoking seats on an airplane with some smoking seats. It dosent work. It took me a day before I could breathe normally. Never again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2014
Hall ways Needed some remodeling looks out of date. Needed to be clean.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

Acceptable

Posted Oct 7, 2014
It was fine. I would probably stay there again - great access.
5 out of 5
Recommended
by Mariefrom Dallas

Posted Sep 15, 2014 on Hotels.com
Close to many restaraunts . Easily accessible. . Neighborhood is all businesses so not a lot of foot traffic at odd hours. Nice, clean and well maintained
5 out of 5
Recommended
for Families
by Laurafrom Houston

Holiday Inn Happy

Posted Sep 9, 2014 on Hotels.com
Nice hotel, comfy beds, clean & friendly atmosphere, excellent hospitality & great value. We will definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tn

DFW

Posted Sep 9, 2014
Good value, close to the shopping malls!! A/C works great.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Couldn't accommodate requested 2 queens.

Posted Sep 2, 2014
Pros: Rate was very reasonable.
Cons: Accommodating requests for beds.
Location: Close to Tollway and Addison Circle
Requested 2 queens but only 1 king was available. Would have never booked at this hotel if only 1 king was available.