Ratings based on 569 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom México DF

Hotel conveniente si visitas Dallas Market Center

Posted May 19, 2015
El hotel tiene una ubicación muy conveniente, sin embargo es viejo y algunas áreas se ven descuidadas. Las habitaciones son cómodas y limpias.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san antonio

Nice hotel and friendly staff

Posted May 11, 2015
The room was way bigger than I expected it be which was great. The beds were a little squeeky but other than that very comfortable. The staff at the front desk were friendly and very helpful.
3 out of 5
by A verified traveler

Posted May 6, 2015
Smelly and moldy room. They have tried to paint over.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denton

Good location, great suite

Posted May 5, 2015
Short drive or Uber ride to anything downtown. Felt safe. Free parking was great, especially that close to the city. The beds were extremely comfortable and the room was very spacious, fantastic suite! Friendly and helpful staff. Nothing really in walking distance. Hotel bar/restaurant were average.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TX

Excellent reception staff!

Posted Apr 29, 2015
After a stressful day, we were so thankful for how very helpful the receiving desk was to us and made our stay so pleasant!
5 out of 5
Recommended
for Other
by A verified travelerfrom Wisconsin

Workforce Impact

Posted Apr 29, 2015
Pros: What I liked most about this establishment is the presence of, Welcome to the Holiday Inn family; We're glad your home.
Cons: When the costumer orders room service, the trays are picked up in a timely fashion. Trays should not wait for the night shift for retrieval.
Hotel staff can make or break a facility. The registration staff goes to great lengths to accommodate the consumer. They take ownership of their role in the presentation of Holiday Inn and should be recognized for their contribution to branding. The bar keep also extended a welcome to an extremely vast scope of clientele. It is important for a workforce of this type of field, to exhibit a universal dynamic in a vastly diverse environment. This gentleman displayed not only an interest in his consumer, but aided in the unity of a small nucleus of energy. As with the registration staff, this gentleman should be recognized as a Holiday Inn representative for diversity in the workplace.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alton Bay, NH

Convenient hotel near the convention halls

Posted Apr 24, 2015
Pros: Very easy to access off main highways and plenty of parking.
Cons: Handrail in shower was pulling away from wall but that is about the only thing wrong in the room.
Location: Easy to get to downtown area and fairly close to both Love Field and DFW airports.
Good stay. Staff are very friendly and accommodating.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mission, TX

Nice hotel and good central location for downtown

Posted Apr 19, 2015
Pros: The location of the hotel was great. It was a short drive to the downtown area.
Cons: The original room that I requested should have been available. This was a large hotel and could have offered me a better room.
Location: The location was great. The museums and downtown were a short drive.
The check-in process was easy and fast. The room that I had originally wanted was not available and was offered another room. This was not a problem for me. I was told about the amenities and was interested in the breakfast. I was surprised one morning that breakfast was NOT included in the stay and that it was separate. The hotel was located in a good central location relative to downtown about 6 minutes away. Overall, the stay was pleasing and the room was decent.
3 out of 5
by A verified travelerfrom Dayton Nv.

limited room space and difficult area to go around

Posted Apr 17, 2015
Pros: It was very clean
Cons: interior appearance, room space
Location: Downtown and many freeways
Barely enough room to move around the room. Very difficult to drive around do the location of the hotel. We got lost so many times, even with the navigator. It is nicely close to the downtown and freeways, but it's complicated to move around.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

So nice after a long trip.

Posted Apr 3, 2015
Pros: Pillows and bed; helpful staff.
Cons: Restaurant entry, maybe not around the drinkers at the bar.
Location: A diner nearby for that American Diner, pie eating experience-- very good: great prices, good fo od.
So comfortable. The beds, the Pillows!! Embroiled with a S, or a H etc so you can have a pillow matched to your choice. It's a bit away from the shops, but a shuttle bus will take you anywhere in a 3 mile radius to get where you want to go. Nice people, nice service.